Copa fare difference problems
Dec 13, 2014 | 9:42 pm
#1
Original Poster
Join Date: Oct 2009
Location: Austin, TX
Programs: Once upon a time...
Posts: 869
Copa fare difference problems
I got in on the Copa sale from IAD-SCL. The flight was booked in L class on both the outbound and the return, and I was told any change would result in a $100-$150 fee plus the fare difference.
I need to change the outbound, and L class is no longer available for either leg. When I called in to change my ticket, I was told the change fee is $140 plus the difference in fare is $294. The agent was repricing both legs, telling me that was the only way his system allowed it.
We went back and forth, and I was told the original base fare for each leg was $143, plus $95.10 in taxes. Looking on ITA, the current base fare for E class is $236 each way, plus $95.10 in taxes. The difference in fare should be $93.
The agent insisted I was told at booking the entire ticket would need to be repriced if there was a change. I insisted I was not. He put me on hold and came back to admit that there is no language on their web site that says that. He obviously had no power to help me, so after a long phone call, he gave me a customer service email for Copa. I sent them an email explaining the issue with screenshots to illustrate.
I am fine with paying the $140 change fee plus the $93 difference in fare, as they advertised. Hopefully someone with more authority will honor this. If not, what recourse do I have?
I need to change the outbound, and L class is no longer available for either leg. When I called in to change my ticket, I was told the change fee is $140 plus the difference in fare is $294. The agent was repricing both legs, telling me that was the only way his system allowed it.
We went back and forth, and I was told the original base fare for each leg was $143, plus $95.10 in taxes. Looking on ITA, the current base fare for E class is $236 each way, plus $95.10 in taxes. The difference in fare should be $93.
The agent insisted I was told at booking the entire ticket would need to be repriced if there was a change. I insisted I was not. He put me on hold and came back to admit that there is no language on their web site that says that. He obviously had no power to help me, so after a long phone call, he gave me a customer service email for Copa. I sent them an email explaining the issue with screenshots to illustrate.
I am fine with paying the $140 change fee plus the $93 difference in fare, as they advertised. Hopefully someone with more authority will honor this. If not, what recourse do I have?
Dec 14, 2014 | 8:47 am
#2
Join Date: Nov 2010
Location: MDE
Programs: AA-PLT, HH-GLD, PP
Posts: 1,517
Have you reviewed the fare rules and contract of carriage? That is what would apply, especially if you wanted to make a DOT complaint. I think that unless the website specifically says that you can do what you are saying then COPA only has to what's in the fare rules.
I had a related situation a year or so ago when I had a ticket that was mixed UA and CM. I just wanted to make a change that affected the CM flights and was told that I would have to pay the higher UA fee of $200. When I went back and read the fare rules, it was clear that they were correct that the ticket would have to be reissued by UA as well as COPA. I thought I had a case because the website said the fare change was $115, but I got nowhere,
Given what I have read about dealing with COPA by other posters, unless the fare rules are explicitly in your favor, I would not hold out much hope.
I had a related situation a year or so ago when I had a ticket that was mixed UA and CM. I just wanted to make a change that affected the CM flights and was told that I would have to pay the higher UA fee of $200. When I went back and read the fare rules, it was clear that they were correct that the ticket would have to be reissued by UA as well as COPA. I thought I had a case because the website said the fare change was $115, but I got nowhere,
Given what I have read about dealing with COPA by other posters, unless the fare rules are explicitly in your favor, I would not hold out much hope.
Dec 14, 2014 | 10:33 am
#3
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Join Date: Oct 2009
Location: Austin, TX
Programs: Once upon a time...
Posts: 869
I cannot see the fare rules now that the L fare is gone, as I can't pull it up on ITA Matrix. The rules are not written on my ticket that I was emailed, nor can I pull them up on the Copa web site. If you have any advice on how to view the rules after the fact, I'd love to hear it.
If the fare rules do not state that I can reprice only one leg, but they also do not state that the entire ticket needs to be repriced, why would Copa automatically get a pass that the most beneficial rule would apply without being specified? I imagine the fare rules only specify the change fee and the difference in fare, but do not clarify my issue.
I ran into a post somewhere with your situation. If Copa cannot resolve this issue this week, I will be refunding my ticket with them and filing a dispute with my credit card company for the $140 change fee.
I ran into a post somewhere with your situation. If Copa cannot resolve this issue this week, I will be refunding my ticket with them and filing a dispute with my credit card company for the $140 change fee.
Dec 14, 2014 | 10:51 am
#4
Join Date: Nov 2010
Location: MDE
Programs: AA-PLT, HH-GLD, PP
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I'm not sure where you can find the fare rules. I seem to remember that you can pull them up from your reservation, but I'm not sure. I don't have any active reservations, so I can't check.
As for the refund, I don't think you get back the money minus the $140. What they do is credit the difference to the next flight you purchase. That has to be done within one year or you lose the whole thing. I am doubtful that you will have any luck disputing the charge with the credit card company. The airline will take the position that they acted within the terms of the agreement and the card issuer will have to agree unless you can positively prove that you are in the right.
I don't know if this applies, but another thing to think about is that the change of you departure date (which I assume is later) may now mean that your return leg is violating the L fare rules. The discount fares often have requirements for a minimum stay or to stay over a weekend. So, you need to make sure that didn't happen with the change you requested.
As for the refund, I don't think you get back the money minus the $140. What they do is credit the difference to the next flight you purchase. That has to be done within one year or you lose the whole thing. I am doubtful that you will have any luck disputing the charge with the credit card company. The airline will take the position that they acted within the terms of the agreement and the card issuer will have to agree unless you can positively prove that you are in the right.
I don't know if this applies, but another thing to think about is that the change of you departure date (which I assume is later) may now mean that your return leg is violating the L fare rules. The discount fares often have requirements for a minimum stay or to stay over a weekend. So, you need to make sure that didn't happen with the change you requested.
Dec 14, 2014 | 2:33 pm
#5
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Join Date: Oct 2009
Location: Austin, TX
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I don't know if this applies, but another thing to think about is that the change of you departure date (which I assume is later) may now mean that your return leg is violating the L fare rules. The discount fares often have requirements for a minimum stay or to stay over a weekend. So, you need to make sure that didn't happen with the change you requested.
Dec 14, 2014 | 3:30 pm
#6
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I would be very surprised if the fare rules do not require a reprice of the entire ticket. That is pretty much standard practice when you make a change to your ticket prior to departure.
Dec 14, 2014 | 3:41 pm
#7
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You mentioned it is standard practice to reprice the whole ticket. Can you site some source for this? I'm not saying you're wrong, I have just never experienced it and don't expect that, so I don't see how a customer can be expected to just know this when an airline's web site shows prices for each leg separately, leading the customer to believe one leg can be changed just as I have.
Dec 14, 2014 | 4:26 pm
#8
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I could not pull up the fare rules for my ticket, but there is an L fare available for JFK-PEI right now and I was able to pull up the fare rules on that. I don't see any language that specifies the entire ticket will need to be repriced. Perhaps I am overlooking something as it's really confusing.
IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF CM INTERNATIONAL FARES
CHARGE USD 140.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - CATEGORY 19 DISCOUNTS APPLY
AND
REPRICE USING CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CM FARES ARE USED
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
2. CM FARES ARE USED
3. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF JOURNEY
OR -
REPRICE USING FARES IN EFFECT TODAY
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CM FARES ARE USED
4. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE
OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL FROM
THE PENALTY THEN ADD-COLLECT/REFUND - REFUND VIA ORIGINAL
FORM OF PAYMENT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF CM INTERNATIONAL FARES
CHARGE USD 140.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - CATEGORY 19 DISCOUNTS APPLY
AND
REPRICE USING CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO STOPOVERS AND CONNECTIONS/1ST FARE
COMPONENT/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. CM FARES ARE USED
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE
OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
3. CM FARES ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF JOURNEY
OR -
REPRICE USING FARES IN EFFECT TODAY
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. CM FARES ARE USED
5. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE
OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL FROM
THE PENALTY THEN ADD-COLLECT/REFUND - REFUND VIA ORIGINAL
FORM OF PAYMENT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF CM INTERNATIONAL FARES
CHARGE USD 140.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - CATEGORY 19 DISCOUNTS APPLY
AND
REPRICE USING CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CM FARES ARE USED
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
2. CM FARES ARE USED
3. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF JOURNEY
OR -
REPRICE USING FARES IN EFFECT TODAY
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CM FARES ARE USED
4. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE
OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL FROM
THE PENALTY THEN ADD-COLLECT/REFUND - REFUND VIA ORIGINAL
FORM OF PAYMENT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF CM INTERNATIONAL FARES
CHARGE USD 140.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - CATEGORY 19 DISCOUNTS APPLY
AND
REPRICE USING CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO STOPOVERS AND CONNECTIONS/1ST FARE
COMPONENT/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. CM FARES ARE USED
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE
OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
3. CM FARES ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF JOURNEY
OR -
REPRICE USING FARES IN EFFECT TODAY
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. CM FARES ARE USED
5. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE
OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL FROM
THE PENALTY THEN ADD-COLLECT/REFUND - REFUND VIA ORIGINAL
FORM OF PAYMENT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
Dec 15, 2014 | 12:20 am
#9
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Join Date: Apr 2013
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I could not pull up the fare rules for my ticket, but there is an L fare available for JFK-PEI right now and I was able to pull up the fare rules on that. I don't see any language that specifies the entire ticket will need to be repriced. Perhaps I am overlooking something as it's really confusing.
In any event, what's worth noting is that all the rules for pre-departure changes refer to repricing the ticket; the question is whether they will reprice using the fares applicable now or at initial date of ticketing. The only way you avoid repricing the whole ticket is by flying your outbound and then changing the return.
Not sure where you are getting the idea you can make a pre-departure change and only reprice one segment of a RT itinerary; that's just not the way airfares work.
Dec 15, 2014 | 8:54 pm
#10
Join Date: Nov 2010
Location: MDE
Programs: AA-PLT, HH-GLD, PP
Posts: 1,517
The way I read this section it seems to me it should be possible:
...REPRICE USING CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CM FARES ARE USED
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -...
I read this as the first option is to reprice with currently ticketed fares as long as the 6 conditions are met. I'm not sure what #1 means. It could be interpreted to mean that if any fare changes, the conditions are not met and you go to the next set of rules which do require you to reprice at the fare available that day. I think conditions 2 to 6 were definitely met.
Of course, I am not at all an expert in this field and we are not looking at the actual rules for the particular ticket in question, but this gives me reason to think there is a small chance OP may have a case to argue.
However, I still don't hold out much hope. Unless the OP can positively show the CC company that CM was in the wrong, I expect them to side with the airline. The easiest way to go would be to file a DOT complaint as DOT would have access to the rules and understand what they mean.
...REPRICE USING CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CM FARES ARE USED
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -...
I read this as the first option is to reprice with currently ticketed fares as long as the 6 conditions are met. I'm not sure what #1 means. It could be interpreted to mean that if any fare changes, the conditions are not met and you go to the next set of rules which do require you to reprice at the fare available that day. I think conditions 2 to 6 were definitely met.
Of course, I am not at all an expert in this field and we are not looking at the actual rules for the particular ticket in question, but this gives me reason to think there is a small chance OP may have a case to argue.
However, I still don't hold out much hope. Unless the OP can positively show the CC company that CM was in the wrong, I expect them to side with the airline. The easiest way to go would be to file a DOT complaint as DOT would have access to the rules and understand what they mean.
Dec 15, 2014 | 9:19 pm
#11
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Join Date: Oct 2009
Location: Austin, TX
Programs: Once upon a time...
Posts: 869
With all due respect, I'm not sure how a customer is expected to know "the way airfares work." If they display a separate price for both legs, and tell me I have to pay the difference in fare, I see no reason why I should have to reprice both legs. If they want to make that a stipulation, it should be very clear to the customer before purchasing.
Dec 15, 2014 | 9:20 pm
#12
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Join Date: Apr 2013
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The way I read this section it seems to me it should be possible:
...REPRICE USING CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CM FARES ARE USED
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -...
I read this as the first option is to reprice with currently ticketed fares as long as the 6 conditions are met. I'm not sure what #1 means. It could be interpreted to mean that if any fare changes, the conditions are not met and you go to the next set of rules which do require you to reprice at the fare available that day. I think conditions 2 to 6 were definitely met.
Of course, I am not at all an expert in this field and we are not looking at the actual rules for the particular ticket in question, but this gives me reason to think there is a small chance OP may have a case to argue.
However, I still don't hold out much hope. Unless the OP can positively show the CC company that CM was in the wrong, I expect them to side with the airline. The easiest way to go would be to file a DOT complaint as DOT would have access to the rules and understand what they mean.
...REPRICE USING CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CM FARES ARE USED
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -...
I read this as the first option is to reprice with currently ticketed fares as long as the 6 conditions are met. I'm not sure what #1 means. It could be interpreted to mean that if any fare changes, the conditions are not met and you go to the next set of rules which do require you to reprice at the fare available that day. I think conditions 2 to 6 were definitely met.
Of course, I am not at all an expert in this field and we are not looking at the actual rules for the particular ticket in question, but this gives me reason to think there is a small chance OP may have a case to argue.
However, I still don't hold out much hope. Unless the OP can positively show the CC company that CM was in the wrong, I expect them to side with the airline. The easiest way to go would be to file a DOT complaint as DOT would have access to the rules and understand what they mean.
Dec 15, 2014 | 9:22 pm
#13
Original Poster
Join Date: Oct 2009
Location: Austin, TX
Programs: Once upon a time...
Posts: 869
I wish I had put this charge on my American Express as I expect better service as far as disputes with them than Citi. But I will be fighting this one if Copa cannot make the simple change I am trying to make. If they cannot, there will be a chargeback and a DOT complaint, for sure.
Dec 16, 2014 | 7:21 am
#14
Join Date: Nov 2010
Location: MDE
Programs: AA-PLT, HH-GLD, PP
Posts: 1,517
If there is no longer L bucket availability for the return, how can No. 5 be satisfied? IME, lack of fare bucket availability is one of the two issues that is most likely to bite you on a reprice (the other being a base fare increase, which OP could theoretically avoid here if all other quoted conditions were met).