Originally Posted by
coolcoil
Have you reviewed the fare rules and contract of carriage?
I cannot see the fare rules now that the L fare is gone, as I can't pull it up on ITA Matrix. The rules are not written on my ticket that I was emailed, nor can I pull them up on the Copa web site. If you have any advice on how to view the rules after the fact, I'd love to hear it.
Originally Posted by
coolcoil
I think that unless the website specifically says that you can do what you are saying then COPA only has to what's in the fare rules.
If the fare rules do not state that I can reprice only one leg, but they also do not state that the entire ticket needs to be repriced, why would Copa automatically get a pass that the most beneficial rule would apply without being specified? I imagine the fare rules only specify the change fee and the difference in fare, but do not clarify my issue.
Originally Posted by
coolcoil
Given what I have read about dealing with COPA by other posters, unless the fare rules are explicitly in your favor, I would not hold out much hope.
I ran into a post somewhere with your situation. If Copa cannot resolve this issue this week, I will be refunding my ticket with them and filing a dispute with my credit card company for the $140 change fee.