Originally Posted by
coolcoil
Unless the OP can positively show the CC company that CM was in the wrong, I expect them to side with the airline. The easiest way to go would be to file a DOT complaint as DOT would have access to the rules and understand what they mean.
I wish I had put this charge on my American Express as I expect better service as far as disputes with them than Citi. But I will be fighting this one if Copa cannot make the simple change I am trying to make. If they cannot, there will be a chargeback and a DOT complaint, for sure.