Explain this upgrade logic
Jun 9, 2009 | 4:37 pm
#1
Original Poster
Join Date: Aug 2006
Location: IAH
Programs: CO Plat, Marriott Plat, SPG Plat, Avis PC
Posts: 35
Explain this upgrade logic
This confuses me, but maybe I am missing something. Hopefully someone can explain this.
Elites can not be EUA'd on a reward ticket.
But Gold/Plat Elites can add a companion who is on a reward ticket to the upgrade list. I have successfully had this occur.
How can they allow a companion upgrade on reward ticket but not do EUA for the person who actually holds the status?
Thoughts?
Elites can not be EUA'd on a reward ticket.
But Gold/Plat Elites can add a companion who is on a reward ticket to the upgrade list. I have successfully had this occur.
How can they allow a companion upgrade on reward ticket but not do EUA for the person who actually holds the status?
Thoughts?
Jun 9, 2009 | 4:38 pm
#2
Join Date: Jan 2005
Location: EWR
Programs: SPG LT Plat/P100, UA 1K 1MM
Posts: 532
Jun 9, 2009 | 4:41 pm
#3
Original Poster
Join Date: Aug 2006
Location: IAH
Programs: CO Plat, Marriott Plat, SPG Plat, Avis PC
Posts: 35
Jun 9, 2009 | 4:42 pm
#4
Join Date: Jan 2005
Location: EWR
Programs: SPG LT Plat/P100, UA 1K 1MM
Posts: 532
Jun 9, 2009 | 4:43 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United LT-GS, AA LT-Plat, Hyatt LT-Globalist, Hilton LT-Diamond, Marriott LT-Titanium, Hertz PC
Posts: 15,830
Jun 10, 2009 | 1:37 pm
#6
Join Date: Feb 2007
Location: WAS
Programs: UA Premier Gold
Posts: 405
It does confuse some agents - when I went to Vegas for my anniversary, I booked myself a revenue ticket (for DEQM) and then a reward ticket. I flipped off the upgrade so we could sit together - but the computer ran EUA anyway and I had to call to get back into Y. At the airport, the agent saw I hadn't been put on the upgrade list and offered to add me, and I told her it was so we could sit together. She said, "Oh, but I could add him too!"
I pointed out that he was on a reward, and she didn't think that would be a problem - until her supervisor came over and assured us that it would.
But this was the same agent and supervisor that gave a non-elite a free day-of-departure upgrade, so clearly they know how to override or side-step some rules. :P
I pointed out that he was on a reward, and she didn't think that would be a problem - until her supervisor came over and assured us that it would.
But this was the same agent and supervisor that gave a non-elite a free day-of-departure upgrade, so clearly they know how to override or side-step some rules. :P
Jun 10, 2009 | 2:22 pm
#7
Original Poster
Join Date: Aug 2006
Location: IAH
Programs: CO Plat, Marriott Plat, SPG Plat, Avis PC
Posts: 35
I was in the PC when I had my companion added to the upgrade list. I handed the agent my boarding pass and my companions. All I asked was can you add them to the first class upgrade list. A minute later they handed the boarded passes back and that was it. Upon boarding my companion was upgraded.
Jun 10, 2009 | 8:21 pm
#8
Join Date: Apr 2008
Location: San Antonio - the nicest city in northern Mexico
Programs: CO OnePass; AAdvantage Dirt; IHG Priority Club Plat; Hyatt Plat; Marriott Gold; Avis PresPref;
Posts: 902
One off
You were the lucky beneficiary of a fluke. Technically the PC agent should have declined to add your companion to the list, but it happened anyway. Apparently there is not a system function to prevent pax on reward tickets from being listed (or an experienced agent knows how to override it.) If it happens again, buy a lottery ticket because it's your lucky day.
Jun 10, 2009 | 10:26 pm
#9
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
Calling CO Insider:
Elite customer shenanigans. I demand that you take away all of his miles.
Elite customer shenanigans. I demand that you take away all of his miles.
Jun 11, 2009 | 8:02 am
#10
Join Date: Nov 2001
Location: Texas Hill Country
Programs: AS MVP Gold 75K, Hyatt Explorist, UA 1MM
Posts: 2,118