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Explain this upgrade logic
This confuses me, but maybe I am missing something. Hopefully someone can explain this.
Elites can not be EUA'd on a reward ticket. But Gold/Plat Elites can add a companion who is on a reward ticket to the upgrade list. I have successfully had this occur. How can they allow a companion upgrade on reward ticket but not do EUA for the person who actually holds the status? Thoughts? |
Originally Posted by guerro
(Post 11881424)
But Gold/Plat Elites can add a companion who is on a reward ticket to the upgrade list. I have successfully had this happen occur. |
Originally Posted by dmbfan222
(Post 11881431)
That is not supposed to happen...
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Originally Posted by guerro
(Post 11881449)
That explains my confusion. I won't expect it to happen again.
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Originally Posted by guerro
(Post 11881424)
Elites can not be EUA'd on a reward ticket.
But Gold/Plat Elites can add a companion who is on a reward ticket to the upgrade list. I have successfully had this occur. |
It does confuse some agents - when I went to Vegas for my anniversary, I booked myself a revenue ticket (for DEQM) and then a reward ticket. I flipped off the upgrade so we could sit together - but the computer ran EUA anyway and I had to call to get back into Y. At the airport, the agent saw I hadn't been put on the upgrade list and offered to add me, and I told her it was so we could sit together. She said, "Oh, but I could add him too!"
I pointed out that he was on a reward, and she didn't think that would be a problem - until her supervisor came over and assured us that it would. But this was the same agent and supervisor that gave a non-elite a free day-of-departure upgrade, so clearly they know how to override or side-step some rules. :P |
I was in the PC when I had my companion added to the upgrade list. I handed the agent my boarding pass and my companions. All I asked was can you add them to the first class upgrade list. A minute later they handed the boarded passes back and that was it. Upon boarding my companion was upgraded.
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One off
You were the lucky beneficiary of a fluke. Technically the PC agent should have declined to add your companion to the list, but it happened anyway. Apparently there is not a system function to prevent pax on reward tickets from being listed (or an experienced agent knows how to override it.) If it happens again, buy a lottery ticket because it's your lucky day.
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Calling CO Insider:
Elite customer shenanigans. I demand that you take away all of his miles. :D |
Originally Posted by sfogate
(Post 11888842)
..Elite customer shenanigans.
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