CO does not respond to emails?
Dec 1, 2009 | 9:31 pm
#16
Join Date: Nov 2008
Location: Redlands, CA
Programs: AS, AA, WN
Posts: 978
Sorry to revive an old thread, but I too wrote in to "WE CARE" on November 16 and as of today, still no response other than the auto acknowledgement I got right when I sent the email.
I guess nothing has improved.
I guess nothing has improved.
Dec 1, 2009 | 10:22 pm
#17
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,688
They seem to be pretty slow lately. Still, they have been much better about responding than UA was when I flew them. At least the responses are spell checked.
Dec 1, 2009 | 10:34 pm
#18
FlyerTalk Evangelist
Join Date: Apr 2008
Location: ORD
Programs: PWP Postmaster General, :rolleyes: Sapphire, UA GS, and Marriott Plat
Posts: 10,665
I dropped a line yesterday to report buggy AVOD at my seat. I just received this auto-reply:
Originally Posted by coair.com
Thank you for contacting Continental Airlines.
Although our goal is to provide prompt replies, we are currently experiencing increased mail volume and our response may be delayed.
If your issue involves future travel or travel-related questions, you can ask Alex, our virtual expert at http://www.continental.com/web/en-US...tact/alex.aspx. You can also access departmental listings at continental.com under Contact Us.
If your question concerns one of these areas, you may be able to find your answer on continental.com:
*** OnePass Number and PIN Resolution (Get a new PIN):
https://www.continental.com/web/en-U...solution2.aspx
*** My Account (Update address settings, e-mail settings, phone contacts, etc.):
http://www.continental.com/web/en-US...t/account.aspx
*** Policies (Baggage, animals/pets, etc.):
http://www.continental.com/web/en-US...l/default.aspx
*** Special Needs (Infants/children, disabilities, etc.):
http://www.continental.com/web/en-US...s/default.aspx
*** Passport, Health and Visa Requirements:
http://www.continental.com/web/en-US...t/default.aspx
Although our goal is to provide prompt replies, we are currently experiencing increased mail volume and our response may be delayed.
If your issue involves future travel or travel-related questions, you can ask Alex, our virtual expert at http://www.continental.com/web/en-US...tact/alex.aspx. You can also access departmental listings at continental.com under Contact Us.
If your question concerns one of these areas, you may be able to find your answer on continental.com:
*** OnePass Number and PIN Resolution (Get a new PIN):
https://www.continental.com/web/en-U...solution2.aspx
*** My Account (Update address settings, e-mail settings, phone contacts, etc.):
http://www.continental.com/web/en-US...t/account.aspx
*** Policies (Baggage, animals/pets, etc.):
http://www.continental.com/web/en-US...l/default.aspx
*** Special Needs (Infants/children, disabilities, etc.):
http://www.continental.com/web/en-US...s/default.aspx
*** Passport, Health and Visa Requirements:
http://www.continental.com/web/en-US...t/default.aspx
Dec 2, 2009 | 2:51 am
#19
Join Date: May 2006
Posts: 7,541
Just to compare...I sent UA an e-mail on the 26th about a 5 hour delay IAD-CDG...they replied on the 29th with compensation...then a few back and forth e-mails until we were both satisfied with the outcome.
Dec 2, 2009 | 5:29 am
#20
Join Date: Feb 2009
Location: New York; Louisiana
Programs: Onepass Plat
Posts: 228
I emailed them last week about a mistake their system made and some money I needed refunded. Response two days later acknowledging the mistake and saying they would process the refund and fix the problem. Don't know if mine was a simpler issue or if I just had a great agent.
Dec 2, 2009 | 2:42 pm
#21
Join Date: Nov 2008
Location: Redlands, CA
Programs: AS, AA, WN
Posts: 978
I decided to resubmit the letter via email this morning and didn't even receive the confirmation of receipt email that I did the first time I sent it in.
Guess I will have to make time in my day tomorrow to actually call in and speak to someone.
Guess I will have to make time in my day tomorrow to actually call in and speak to someone.