Thank you for contacting Continental Airlines.
Although our goal is to provide prompt replies, we are currently experiencing increased mail volume and our response may be delayed.
If your issue involves future travel or travel-related questions, you can ask
Alex, our virtual expert at
http://www.continental.com/web/en-US...tact/alex.aspx. You can also access departmental listings at continental.com under “Contact Us.”
If your question concerns one of these areas, you may be able to find your answer on continental.com:
*** OnePass Number and PIN Resolution (Get a new PIN):
https://www.continental.com/web/en-U...solution2.aspx
*** My Account (Update address settings, e-mail settings, phone contacts, etc.):
http://www.continental.com/web/en-US...t/account.aspx
*** Policies (Baggage, animals/pets, etc.):
http://www.continental.com/web/en-US...l/default.aspx
*** Special Needs (Infants/children, disabilities, etc.):
http://www.continental.com/web/en-US...s/default.aspx
*** Passport, Health and Visa Requirements:
http://www.continental.com/web/en-US...t/default.aspx