Never Newark or Continental Again!
Jul 3, 2007, 2:21 pm
#211
Join Date: Oct 2004
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Valerie's husband explained this upgrade request in an earlier post.
Valerie and her husband usually fly US, where it is possible to do an FC upgrade at check in or at the gate for $150 per passenger.
Clearly, such an upgrade does not exist on CO, so in essence Valerie and her husband were purchasing FC tickets at the gate, which is obviously a big thing to do (and expensive!) at the last second.
I did ask lvteacher to specify whether the GA explained to him that CO does not have revenue upgrades and that he was in essence buying five FC tickets, paying the difference between his current fare and the FC fare. lvteacher responded that no one informed him of this fact.
Clearly, this misunderstanding represents the crux of the whole incident. While it is obvious that lvteracher lost his temper, it might have been a heck of a lot simpler for the GA and Joe to explain the lack of revenue upgrades to lvteacher than to make them go through this entire process.
Valerie and her husband usually fly US, where it is possible to do an FC upgrade at check in or at the gate for $150 per passenger.
Clearly, such an upgrade does not exist on CO, so in essence Valerie and her husband were purchasing FC tickets at the gate, which is obviously a big thing to do (and expensive!) at the last second.
I did ask lvteacher to specify whether the GA explained to him that CO does not have revenue upgrades and that he was in essence buying five FC tickets, paying the difference between his current fare and the FC fare. lvteacher responded that no one informed him of this fact.
Clearly, this misunderstanding represents the crux of the whole incident. While it is obvious that lvteracher lost his temper, it might have been a heck of a lot simpler for the GA and Joe to explain the lack of revenue upgrades to lvteacher than to make them go through this entire process.
1) Did the OP state "I would like to purchase revenue upgrades like US does for $150 each" or did he just assume?
2) If the OP did NOT state the above, then how would the CO GA know that this was their expectation?
After popping in and out of this thread for a while, it seems to me that OP had expectations that CO could not meet, GA didn't understand, lots of crossed wires + trying to get a flight out leads to frayed nerves all round, and there you have it.
Jul 3, 2007, 2:32 pm
#212
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I'm sure as heck not gonna read the rest of this bloated thread, but since you seem very well immersed in the intricacies of it, I would like to know this:
1) Did the OP state "I would like to purchase revenue upgrades like US does for $150 each" or did he just assume?
2) If the OP did NOT state the above, then how would the CO GA know that this was their expectation?
After popping in and out of this thread for a while, it seems to me that OP had expectations that CO could not meet, GA didn't understand, lots of crossed wires + trying to get a flight out leads to frayed nerves all round, and there you have it.
1) Did the OP state "I would like to purchase revenue upgrades like US does for $150 each" or did he just assume?
2) If the OP did NOT state the above, then how would the CO GA know that this was their expectation?
After popping in and out of this thread for a while, it seems to me that OP had expectations that CO could not meet, GA didn't understand, lots of crossed wires + trying to get a flight out leads to frayed nerves all round, and there you have it.
OP should have understood something was radically different about an FC "upgrade" on CO when he was quoted the original cost of $519 per person.
Although I'm obviously not sure what exact terminology was used, GA might have ascertained that it was a little odd for a passenger to try to "upgrade" five FC seats at the gate, although I would readily admit that a CO employee is very unlikely to know the procedures for an FC upgrade at US.
Last edited by TWA Fan 1; Jul 3, 2007 at 2:55 pm
Jul 3, 2007, 3:27 pm
#213
Join Date: Jun 2007
Posts: 12
Appearantly Coairtul you misunderstood me. Yes we had a good laugh because people tend to blow things out of proportion. Besides I was there during that incident so I know exactly what happened!
Jul 3, 2007, 3:37 pm
#215
Join Date: Jun 2007
Posts: 12
I am going to let CO handle that appropriately. I believe if the OP gets denied boarding it's because the GA/FA/etc feels they are can be a safety threat on board. Safety has to be taken seriously now a days wether the GA and/or the OP are at fault.
Jul 3, 2007, 3:43 pm
#216
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Declining to divulge facts whilst implying that the passenger was a safety threat is a disingenuous rhetorical tactic. If you can't divulge any details, that's fine. However, refusing to divulge facts whilst simultaneously insinuating that the OP was dangerous, (perhaps criminal), by offering up a platitude such as "[s]afety has to be taken seriously now a days [sic]..." demonstrates poor form.
Last edited by Anglo Large Clawed Otter; Jul 3, 2007 at 3:49 pm Reason: grammar & syntax
Jul 3, 2007, 3:50 pm
#217
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I'm sure as heck not gonna read the rest of this bloated thread, but since you seem very well immersed in the intricacies of it, I would like to know this:
1) Did the OP state "I would like to purchase revenue upgrades like US does for $150 each" or did he just assume?
2) If the OP did NOT state the above, then how would the CO GA know that this was their expectation?
After popping in and out of this thread for a while, it seems to me that OP had expectations that CO could not meet, GA didn't understand, lots of crossed wires + trying to get a flight out leads to frayed nerves all round, and there you have it.
1) Did the OP state "I would like to purchase revenue upgrades like US does for $150 each" or did he just assume?
2) If the OP did NOT state the above, then how would the CO GA know that this was their expectation?
After popping in and out of this thread for a while, it seems to me that OP had expectations that CO could not meet, GA didn't understand, lots of crossed wires + trying to get a flight out leads to frayed nerves all round, and there you have it.
Jul 3, 2007, 3:51 pm
#218
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Yikes. I hope I never have to deal with folks with that attitude.
Jul 3, 2007, 3:55 pm
#219
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Declining to divulge facts whilst implying that the passenger was a safety threat is a disingenuous rhetorical tactic. If you can't divulge any details, that's fine. However, refusing to divulge facts whilst simultaneously insinuating that the OP was dangerous, (perhaps criminal), by offering up a platitude such as "[s]afety has to be taken seriously now a days [sic]..." demonstrates poor form.
Jul 3, 2007, 4:13 pm
#220
Original Poster
Join Date: Jun 2007
Posts: 14
Valerie
Jul 3, 2007, 4:32 pm
#221
Join Date: Jan 2007
Programs: UA MP
Posts: 194
Please elaborate on what this family did to pose a safety concern. If one member of the family was deemed to be a concern because he was being verbally abusive, does that justify in your mind the denial of boarding to the other members of the family, who ALLEGEDLY at this point were actually silent.
Jul 3, 2007, 5:07 pm
#222
Join Date: Mar 2006
Location: SVG
Posts: 550
Am I the only one who finds the appearance of this new FT member, who turns out not only to know "Joe" but also to actually have been a firsthand eyewitness to the original event, highly suspicious.
Jul 3, 2007, 5:15 pm
#223
Join Date: Mar 2006
Location: SVG
Posts: 550
Post #143, first post in the thread, three days after the thread was started:
Maybe a post like "Wow, I was actually there! I saw everything! Here's my take on what happened..." would be anticiapted?
Post #191, second post in the thread:
And now, post #212, his/hers third post:
Nice progression in these posts, no?
Post #191, second post in the thread:
Originally Posted by SKY MUFFIN
I know Joe. I showed him this thread. Just another day in EWR.
Thanks, we had a good laugh!
Thanks, we had a good laugh!
And now, post #212, his/hers third post:
Originally Posted by SKY MUFFIN
Appearantly Coairtul you misunderstood me. Yes we had a good laugh because people tend to blow things out of proportion. Besides I was there during that incident so I know exactly what happened!
Jul 3, 2007, 6:15 pm
#224
Suspended
Join Date: Nov 1999
Posts: 24,153
Heck isnt the UK rounding up Doctors!! who were trying to set off Bombs to Kill 100s of people.
Were everyone on the same PNR? even if not the agent saw all 5 of You as 1 , and decided its All or None. I guess the agent wanted to make sure that there wouldnt be any distrubance once the plane was airborne at least in regards to this episode.
I dont blame the agent for denying boarding to everyone once they decided that your husband wasnt gonna be flying on CO.
It just might turn out to be costly to CO $$ wise, but I do believe in deny 1 deny all of the same party
Jul 3, 2007, 6:23 pm
#225
Join Date: May 2004
Posts: 1,955
Sky Muffin is clearly a CO employee and perhaps Joe himself!