ecq

i know this is offtopic but i agree with twafan regarding this statement. on my first post here i was pretty much told that i was stupid. i think it's sad that on forums people think they can put people down just because you can. i guess people lead ugly lives... that's why they have such ugly personalities.

Xyzzy

Attacks are not allowed on FT. Please, make sure to use the "report bad post" button if you feel there is a problem. Make sure to write why you think there is a problem in your report. Moderators can't read everything, and I've been traveling most of the last three weeks. If you don't report a problem it may not get noticed.

Xyzzy
CO forum moderator

TWA Fan 1

It is sad and it also reduces the effectiveness and credibility of FT.

Personally, I would like to think that it is not so much a consequence of ugly personalities as an almost inevitable result of the anonymity. People feel safe to take out their frustrations on others because the veil of anonymity insulates them from the consequences.

I do think that the "bashers" are a minority though, albeit a vocal and obvious one.

I have found most posters here to be well-reasoned, thoughtful and fair-minded.

ContinentalFan

Therein lies the question--it's not clear that the airline employee was abusive. We heard just one side of the story.


Another interesting story. I think when a report is outside the bounds of personal experience, it naturally invites some skepticism. I think it's a natural reaction. No one deserves the treatment described in your paragraph. When responders are trying to combine open-mindedness with skepticism, it may seem unreasonable to some.



Again, we got just one side of a story.

ContinentalFan

1. Bring a camera into the airport--a cellphone would work!
2. Film Joe at his worst.
3. Post the video on YouTube

If Continental has such a reckless employee and allows the person to continue in the position, the carrier deserves public humiliation--and a reason to deal with an aberrant employee.

lucky9876coins

Wow, just wow. I am completely speechless. I really am at a loss of words, but let me try anyway:

After having read through 13 pages of responses, I just can't believe some of the stuff that has been said. First of all, it is important to remember we have only heard one side of the story. Therefore, if you care to comment, thinking the OP is lying just doesn't make sense. Folks, not everyone flies every week on CO and knows the in's-and-out's of the program, so why he is being questioned like this is beyond me. It's ok to ask questions, but the tone and rudeness with which it is being done simply amazes me. Come on folks, we are better than this. Sure we have to hear the other side of the story to draw a real conclusion, but these attacks are childish.

Next, let's remember the OP ADMITS he was rude and that he should have been nicer. One of the hardest things for some people to do is to admit that, so it clearly shows that the OP is being somewhat sincere, IMO. Personally, I believe the OP, but you don't have to if you don't want. That's not to say I am not open to listening to other side, which I certainly am, but I just have no reason to doubt him.

What never fails to amaze me is how people are willing to defend the airline to the bone like this. This person is supposed to be a CUSTOMER SERVICE REP! Again, while the OP was in no means justified in using the language he did, this guy should rise above it and not try and pull such a move. Come on, this is hardly "abusive," IMO, and he's just using the power he can, just like the TSA.

I am having a hard time turning this into a coherent viewpoint, just because it's so ridiculous. The fact that so many people are totally blasting the OP while hardly mentioning the actions of the GA amaze me.

OP: I look forward to hearing what the resolution is.

JeremyZ

Actually, even if we think (know?) the OP is stretching the truth, it makes sense to comment if we believe he has actually sent the letter.

The most aggressive thing that has happened - even if the letter is 100% accurate - is that the OP tried to knock Joe out of a job. Since the OP didn't ask any questions, or give us any guidance as to why he pooped out this letter on FT, it's only natural that we'd focus on the fact that trying to get someone fired is cruel and over the top, particularly since the OP precipitated the problem.

craz

Oh my the OP has all of 11 posts with Us since he started this thread on 6/24. And surprsie surprise all 11 posts are Only on this thread.

Not 1 post any where else on all of FT offering anyone any help in anything, or offering info on anything.

Not that this is a reason that the OP should have been treated as He was, but nough said about those who come on over simply to get compensated for what they deem is being Wronged, be it a Carrier, Car Rental , Hotel etc etc.

Hopefully as that article fades into the Sunset it will take with it those who thought FT is simply a way to get what they feel is Due Compensation.

a Pity with our OP who if he flys as much as he says he does, could have helped out others with his knowledge of experience

TWA Fan 1

Not a bad idea, obviously.

However, as the OP made clear in one of his posts, he only joined FT after reading the Washington Post article and thought perhaps FT might be a good place for him to receive a little guidance/assistance.

After this thread, and all the vitriol that was directed at him, he is likely regretting that decision.

craz

Im not trying to stir the pot, but had he taken the high road even with FT and said OK, alot of you people are..... , but this is a great site where I can learn things and also help others learn from my knowledge, it would have helped his cause somewhat. Instead it seems that all he was interested in is his Own affairs and that leaves a bad taste in alot of peoples mouths.

Im sure that You have learnt things from Cigar and Cigar from You, yet the 2 of You guys still post on FT (Thankfully) even thou you disagree with each other at times. How much more a person would gain if they simply didnt come off as a Taker only.

I do hope that LV comes back and posts what if anything CO did to try and make Him whole, as it will help any # of people maybe in the future and will allow LV to take the high road

carpboy

Including or excluding the massive quote preceding the great two word first post?

SKY MUFFIN

I know Joe. I showed him this thread. Just another day in EWR.

Thanks, we had a good laugh!

coairtul

Sky it doesn't look good to let everyone know that Joe and you were laughing at this encounter, however true or untrue it may be. I am a extreme lurker of this forum and have been for almost four years now and believe me the many smart people in this forum understand that there are three sides to every story, Joe's the OP and the true story. Shedding light that you and him were laughing at a perceived major customer service failure no matter how unconfirmed some of these reports may be does not make Continental or my co workers look good. Especially since me and you both know that there are many good people in EWR.

NJCathi

I was feeling that both parties were at fault until I read these two posts. Joe should have taken the high road, brought down the volumn and resolved the situation calmly. That is why things are escalated. I'm sure the GA could have made things as bad as Joe did without his help.

Clearly, Joe is in the wrong business and doesn't know it. If even his coworkers are aware that he is nasty and rude (sorry, even a "little" doesn't cut it when in customer service) he needs to find a new job either voluntarily or involuntarily.

I only hope I don't have the misfortune of having to interact with him @ EWR.

moeve

QUESTION - I am asking since I don't know.... How could the supervisor take the WHOLE family off for in his justification "Rage" surely he was only entitled to remove the passenger in question and should have asked the wife if she and her kids wanted to fly or stay with the husband???