Congratulations, CO!
Jun 19, 2007 | 10:37 am
#1
Original Poster
Join Date: Jan 2006
Location: San Francisco Bay Area
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Congratulations, CO!
http://blogs.usatoday.com/sky/2007/0...#uslPageReturn
Continental, JetBlue again top J.D. Power ratings
Continental and JetBlue were rated the top U.S. airlines of their types according to the J.D. Power and Associates 2007 North America Airline Satisfaction Study released this morning. Continental was named the top traditional hub-and-spoke carrier for the second year in a row, earning a "satisfaction index score" of 704 out of a possible 1,000. Delta - with a score of 680 - and American (670) finished second and third, respectively, among the traditional carriers.
Continental, JetBlue again top J.D. Power ratings
Continental and JetBlue were rated the top U.S. airlines of their types according to the J.D. Power and Associates 2007 North America Airline Satisfaction Study released this morning. Continental was named the top traditional hub-and-spoke carrier for the second year in a row, earning a "satisfaction index score" of 704 out of a possible 1,000. Delta - with a score of 680 - and American (670) finished second and third, respectively, among the traditional carriers.
Jun 19, 2007 | 10:38 am
#2
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
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Posts: 9,077
Good news indeed, but JetSet78 beat you to it. 
Jun 19, 2007 | 11:34 am
#3
Suspended
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Location: Southern, CA, USA
Programs: UA just 8800 mi short of Silver
Posts: 2,813
I see that all it takes is to leave passengers stuck on an airline for 10 hours without service during a snowstorm to get recognized by JD Powers. JetBlue was lucky they were able to survive that.
Jun 19, 2007 | 12:05 pm
#4
FlyerTalk Evangelist
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Location: Brooklyn, NY, USA
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Again, while this was a horrendous incident, there were plenty of other flights on other airlines stuck on the tarmac on that day at JFK. One DL flight was stuck for nearly 10 hrs, while a number of AA flights were stuck 7 hours.
I suppose you're equally amazed that DL and AA survived those incidents as well.
Jun 19, 2007 | 2:31 pm
#5
Join Date: Nov 2005
Posts: 240
Likewise, all it takes is for CO to land a 757 on a taxiway at EWR and potentially slaughter hundreds of innocent passengers in numerous airplanes. The 10 hour delay happened, we apologized get over it and lets move on. Well done B6.
Jun 19, 2007 | 9:00 pm
#6
Join Date: Sep 2006
Location: CLE
Programs: CO Gold - 1MM, IC Plat, Hertz PC
Posts: 1,644
My goodness, why so bitter?
Again, while this was a horrendous incident, there were plenty of other flights on other airlines stuck on the tarmac on that day at JFK. One DL flight was stuck for nearly 10 hrs, while a number of AA flights were stuck 7 hours.
I suppose you're equally amazed that DL and AA survived those incidents as well.
Again, while this was a horrendous incident, there were plenty of other flights on other airlines stuck on the tarmac on that day at JFK. One DL flight was stuck for nearly 10 hrs, while a number of AA flights were stuck 7 hours.
I suppose you're equally amazed that DL and AA survived those incidents as well.
I do not recall that happening in EWR recently.....
Jun 20, 2007 | 2:00 am
#7
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I'm not saying any of this is no big deal. Then again I wonder how you can blame the ice on jetBlue...
Jun 20, 2007 | 6:24 am
#8
Join Date: Nov 2006
Location: In a van, down by the river.
Programs: Too many!
Posts: 497
Jun 20, 2007 | 8:57 am
#9
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Jun 20, 2007 | 11:03 am
#10
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Jun 20, 2007 | 11:12 am
#11
Join Date: Apr 2006
Location: BOS-TLV
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Why the one-sided anti-B6 attack? Put me on a tarmac for 10 hours before you put me in a flying septic tank. Both CO and B6 have had their problems this year!
Jun 20, 2007 | 12:21 pm
#12
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Also, just to be clear on the real issue during the Valentine's Day Massacre, it wasn't so much the headline-grabbing 10 hr delays, which were actually part of normal procedure at B6 (for better or for worse).
The real breakdown came in the ensuing days when the airline came to near standstill because of real issues with its basic operations.
Jun 20, 2007 | 1:02 pm
#13
Join Date: Nov 2006
Location: In a van, down by the river.
Programs: Too many!
Posts: 497
...or fly thousands of miles with raw sewage underfoot and no bathrooms. (Who needs bathrooms, anyway, when you can just pee into the trough.. I mean aisle.
Why the one-sided anti-B6 attack? Put me on a tarmac for 10 hours before you put me in a flying septic tank. Both CO and B6 have had their problems this year!
Why the one-sided anti-B6 attack? Put me on a tarmac for 10 hours before you put me in a flying septic tank. Both CO and B6 have had their problems this year!
Jun 21, 2007 | 7:04 am
#14
FlyerTalk Evangelist
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Here are the complete rankings, not split up according to legacy and LCC:
1. JetBlue - 810 points out of 1,000
2. Frontier - 750 points.
3. Southwest - 744 points.
4. AirTran - 721 points.
5. Continental - 704 points.
6. Delta - 680 points.
7. American - 670 points.
8. Alaska Airlines - 668 points.
9. United - 659 points.
10. US Airways - 655 points.
11. Air Canada - 648 points.
12. Northwest - 646 points.
Although it's clear that the expectations of LCC customers are a bit different, it is nevertheless a little troubling that CO is behind AirTran.
1. JetBlue - 810 points out of 1,000
2. Frontier - 750 points.
3. Southwest - 744 points.
4. AirTran - 721 points.
5. Continental - 704 points.
6. Delta - 680 points.
7. American - 670 points.
8. Alaska Airlines - 668 points.
9. United - 659 points.
10. US Airways - 655 points.
11. Air Canada - 648 points.
12. Northwest - 646 points.
Although it's clear that the expectations of LCC customers are a bit different, it is nevertheless a little troubling that CO is behind AirTran.
Jun 21, 2007 | 7:14 am
#15
Join Date: May 2004
Location: Seattle
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