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Jun 19, 2007 | 11:34 am

#3

chasbondy

Suspended

Join Date: Jul 2002

Location: Southern, CA, USA

Programs: UA just 8800 mi short of Silver

Posts: 2,813

I see that all it takes is to leave passengers stuck on an airline for 10 hours without service during a snowstorm to get recognized by JD Powers. JetBlue was lucky they were able to survive that.