Originally Posted by
chasbondy
I see that all it takes is to leave passengers stuck on an airline for 10 hours without service during a snowstorm to get recognized by JD Powers. JetBlue was lucky they were able to survive that.
My goodness, why so bitter?
Again, while this was a horrendous incident, there were plenty of other flights on other airlines stuck on the tarmac on that day at JFK. One DL flight was stuck for nearly 10 hrs, while a number of AA flights were stuck 7 hours.
I suppose you're equally amazed that DL and AA survived those incidents as well.