Continental.com Master Thread [Report Ideas & Problems Here]
May 7, 2007, 3:44 pm
#106
Join Date: Sep 2006
Location: CLE
Programs: CO Gold - 1MM, IC Plat, Hertz PC
Posts: 1,644
Added to First Class Standby List on Intl Itinerary
Saturday I did OLCI for CLE-EWR-MAD on Sunday afternoon...I was added to the FC standby list at checkin (big surprise, not, it asked me to upgrade but said it was not available).
I printed both BPs and I found it odd that both listed "added to FC standby list", even on the EWR-MAD BP. I do not recall seeing that in the past, just on the domestic tickets. Has anyone else noticed that?
I printed both BPs and I found it odd that both listed "added to FC standby list", even on the EWR-MAD BP. I do not recall seeing that in the past, just on the domestic tickets. Has anyone else noticed that?
May 7, 2007, 9:08 pm
#107
Join Date: Mar 2006
Location: SFO
Programs: DL DM/MM; UA Premier 1K; AA EXP; ICH Plat Ambassador
Posts: 1,565
I see no point in making reservations that I won't be able to fly, but not being able to see them is not a deal breaker for me. Do you check in on them hourly to make sure that they're OK? I can see no OLCI as being frustrating, but I can't see changing my flying/travel habits because there are issues viewing some reservations. Just a thought.
May 8, 2007, 7:59 am
#108
Join Date: Aug 2006
Location: AUS
Programs: DL Gold
Posts: 290
Saturday I did OLCI for CLE-EWR-MAD on Sunday afternoon...I was added to the FC standby list at checkin (big surprise, not, it asked me to upgrade but said it was not available).
I printed both BPs and I found it odd that both listed "added to FC standby list", even on the EWR-MAD BP. I do not recall seeing that in the past, just on the domestic tickets. Has anyone else noticed that?
I printed both BPs and I found it odd that both listed "added to FC standby list", even on the EWR-MAD BP. I do not recall seeing that in the past, just on the domestic tickets. Has anyone else noticed that?
Sounds like the programmers (and testers) made a boo-boo and are just checking the equip (and availability?) on the flight. Current cabin (or fare class) and Domestic/INTL needs to be checked as well...
May 8, 2007, 8:03 am
#109
FlyerTalk Evangelist
Join Date: Aug 2005
Location: DCA
Programs: Kommissar Giga-Posting Direktor, PWP; Fasano Nouveau Aristocrat; CO Platinum; BD Gold; MR Gold
Posts: 18,733
I received a 3-day EUA on a flight recently. When I attempted to do OLCI on the day of the flight, I received the "unable to complete checkin" error message. When I called the elite line, they said that the EUA "changed" the reservation when it occured and that they would fix the problem. They did, and I was able to check in online, but I have never had that happen before.
May 8, 2007, 10:06 am
#110
Join Date: Jan 2006
Location: KAUS
Programs: UA MM
Posts: 1,118
I was just "added to the first class standby list" for EWR-GVA. Please, let it be true, as the flight looks empty. :-)
More seriously: Who was the dimwit, pardon my bluntness, that changed the display of OLCI boarding passes so that multiple passes appear on a single web page?
Hasn't it occurred to the Microsoft propellerheads at CO that not everybody is going to be using the same operating system, web browser, with the same font size, and the same paper size, etc? The way they are doing it now will obviously lead to problems.
My boarding passes, which should have been 2 printed sheets, bled over onto 4 sheets.
Pardon, but that "enhancement" seems idiotic to me. Right up there with the moron who started the "PNR Roulette" game by putting the unencoded PNR's in the URLs at the last major "enhancement" </rant>
More seriously: Who was the dimwit, pardon my bluntness, that changed the display of OLCI boarding passes so that multiple passes appear on a single web page?
Hasn't it occurred to the Microsoft propellerheads at CO that not everybody is going to be using the same operating system, web browser, with the same font size, and the same paper size, etc? The way they are doing it now will obviously lead to problems.
My boarding passes, which should have been 2 printed sheets, bled over onto 4 sheets.
Pardon, but that "enhancement" seems idiotic to me. Right up there with the moron who started the "PNR Roulette" game by putting the unencoded PNR's in the URLs at the last major "enhancement" </rant>
May 8, 2007, 10:26 am
#111
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
I just waitlisted a mileage upgrade - "view current reservation" is now quite messed up:
Travel time also shows as zero. Both current and waitlist segments show this way. I have a screen shot if needed.
Update: I can no longer access the reservation at all.
Update2: called co.com support - they did something and now I can access everything properly again.
Code:
to on Tue., Jun. 12, 2007 to on Fri., Jun. 15, 2007 to on Tue., Jun. 12, 2007 to on Fri., Jun. 15, 2007 This reservation has been eTicketed and confirmed. Flight Details:
Update: I can no longer access the reservation at all.
Update2: called co.com support - they did something and now I can access everything properly again.
Last edited by mbreuer; May 8, 2007 at 11:47 am Reason: updated info
May 8, 2007, 11:41 am
#112
Join Date: Jan 2005
Location: EWR
Programs: SPG LT Plat/P100, UA 1K 1MM
Posts: 532
I was just "added to the first class standby list" for EWR-GVA. Please, let it be true, as the flight looks empty. :-)
More seriously: Who was the dimwit, pardon my bluntness, that changed the display of OLCI boarding passes so that multiple passes appear on a single web page?
Hasn't it occurred to the Microsoft propellerheads at CO that not everybody is going to be using the same operating system, web browser, with the same font size, and the same paper size, etc? The way they are doing it now will obviously lead to problems.
My boarding passes, which should have been 2 printed sheets, bled over onto 4 sheets.
Pardon, but that "enhancement" seems idiotic to me. Right up there with the moron who started the "PNR Roulette" game by putting the unencoded PNR's in the URLs at the last major "enhancement" </rant>
More seriously: Who was the dimwit, pardon my bluntness, that changed the display of OLCI boarding passes so that multiple passes appear on a single web page?
Hasn't it occurred to the Microsoft propellerheads at CO that not everybody is going to be using the same operating system, web browser, with the same font size, and the same paper size, etc? The way they are doing it now will obviously lead to problems.
My boarding passes, which should have been 2 printed sheets, bled over onto 4 sheets.
Pardon, but that "enhancement" seems idiotic to me. Right up there with the moron who started the "PNR Roulette" game by putting the unencoded PNR's in the URLs at the last major "enhancement" </rant>
May 8, 2007, 12:39 pm
#113
Join Date: Aug 2006
Location: AUS
Programs: DL Gold
Posts: 290
CO inserts page breaks where needed with a stylesheet. The rest is up to your printer and settings.
The enhancement is the fact that you do not have to click n times to print out all n BPs. Why the hell would I want to print only one of my BPs anyway?
May 8, 2007, 3:20 pm
#114
Join Date: Sep 2006
Location: CLE
Programs: CO Gold - 1MM, IC Plat, Hertz PC
Posts: 1,644
Considering everyone is having the same problems...what is totally discouraging is the fact that all CO support (Elite line, WWW support, etc) seem to have the attitude that this is a new problem and they don't know what to do when you speak voice to them. Have they each not had 3-50 calls on this same issue today?
A little courtesy from them would go a LONG way in saying "Oh sorry Mr CleHillbilly we have had a recent problem and we know how to fix it ASAP". Even if they told me we realise there is a problem but do NOT know how to fix it would gain some confindence from me. Currently they act suprised and run us through SOP saying "I can see the reservation without a problem", acting like we are 3 yrs olds using the internet for the first time trying to guide us through logging into my account only not to be able to view the reservation.....Come on CO, just be honest with us when we finally break down and call/email you.
Sorry if this sounds like a rant, but it is, and I am rather offended when a company I spend thousand of dollars each month with treats its customers with this kind of an attitude. CO Support, lets get it together....Por Favor!
A little courtesy from them would go a LONG way in saying "Oh sorry Mr CleHillbilly we have had a recent problem and we know how to fix it ASAP". Even if they told me we realise there is a problem but do NOT know how to fix it would gain some confindence from me. Currently they act suprised and run us through SOP saying "I can see the reservation without a problem", acting like we are 3 yrs olds using the internet for the first time trying to guide us through logging into my account only not to be able to view the reservation.....Come on CO, just be honest with us when we finally break down and call/email you.
Sorry if this sounds like a rant, but it is, and I am rather offended when a company I spend thousand of dollars each month with treats its customers with this kind of an attitude. CO Support, lets get it together....Por Favor!
May 8, 2007, 3:40 pm
#115
Suspended
Join Date: Oct 2003
Location: Was living in WAS now DFW, at least closer to IAH!;)
Programs: UA:1K SPG:PLT MR:GLD AVIS-HERTZ:PREZ and AA is for quitters!
Posts: 386
Hear! Hear!
acting like we are 3 yrs olds using the internet for the first time trying to guide us through logging into my account only not to be able to view the reservation.....Come on CO, just be honest with us when we finally break down and call/email you.
CO Support, lets get it together....Por Favor!
CO Support, lets get it together....Por Favor!
They actually told me to look at receipt while not logged into profile to see flights. Well gosh I guess that would work if I hadn't change the routing, duh.
May 8, 2007, 3:55 pm
#116
Suspended
Join Date: Oct 2003
Location: Was living in WAS now DFW, at least closer to IAH!;)
Programs: UA:1K SPG:PLT MR:GLD AVIS-HERTZ:PREZ and AA is for quitters!
Posts: 386
More seriously: Who was the dimwit, pardon my bluntness, that changed the display of OLCI boarding passes so that multiple passes appear on a single web page?
Hasn't it occurred to the Microsoft propellerheads at CO that not everybody is going to be using the same operating system, web browser, with the same font size, and the same paper size, etc? The way they are doing it now will obviously lead to problems.
Hasn't it occurred to the Microsoft propellerheads at CO that not everybody is going to be using the same operating system, web browser, with the same font size, and the same paper size, etc? The way they are doing it now will obviously lead to problems.
May 8, 2007, 6:38 pm
#117
Join Date: Apr 2007
Location: DXB
Programs: BA Gold, EK Silver
Posts: 246
Considering everyone is having the same problems...what is totally discouraging is the fact that all CO support (Elite line, WWW support, etc) seem to have the attitude that this is a new problem and they don't know what to do when you speak voice to them. Have they each not had 3-50 calls on this same issue today?
A little courtesy from them would go a LONG way in saying "Oh sorry Mr CleHillbilly we have had a recent problem and we know how to fix it ASAP". Even if they told me we realise there is a problem but do NOT know how to fix it would gain some confindence from me. Currently they act suprised and run us through SOP saying "I can see the reservation without a problem", acting like we are 3 yrs olds using the internet for the first time trying to guide us through logging into my account only not to be able to view the reservation.....Come on CO, just be honest with us when we finally break down and call/email you.
Sorry if this sounds like a rant, but it is, and I am rather offended when a company I spend thousand of dollars each month with treats its customers with this kind of an attitude. CO Support, lets get it together....Por Favor!
A little courtesy from them would go a LONG way in saying "Oh sorry Mr CleHillbilly we have had a recent problem and we know how to fix it ASAP". Even if they told me we realise there is a problem but do NOT know how to fix it would gain some confindence from me. Currently they act suprised and run us through SOP saying "I can see the reservation without a problem", acting like we are 3 yrs olds using the internet for the first time trying to guide us through logging into my account only not to be able to view the reservation.....Come on CO, just be honest with us when we finally break down and call/email you.
Sorry if this sounds like a rant, but it is, and I am rather offended when a company I spend thousand of dollars each month with treats its customers with this kind of an attitude. CO Support, lets get it together....Por Favor!
I feel the same way. I've sent emails with increasing details to try and get the problem solved, but I essentially get the same message back- I should view the receipt. Problem is, I made one of the reservations using a previously canceled ticket and when I view the receipt, I see the orginal flight not the changed one.
I should have some time tomorrow to sit on the phone and argue, but from reading what everyone else has written, I don't think its going to do me much good.
May 8, 2007, 7:00 pm
#118
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
I feel the same way. I've sent emails with increasing details to try and get the problem solved, but I essentially get the same message back- I should view the receipt. Problem is, I made one of the reservations using a previously canceled ticket and when I view the receipt, I see the orginal flight not the changed one.
I should have some time tomorrow to sit on the phone and argue, but from reading what everyone else has written, I don't think its going to do me much good.
I should have some time tomorrow to sit on the phone and argue, but from reading what everyone else has written, I don't think its going to do me much good.
May 8, 2007, 10:34 pm
#119
Join Date: Jan 2006
Location: KAUS
Programs: UA MM
Posts: 1,118
[Deleted - moving discussion over to specific thread on this.]
Last edited by perezoso; May 9, 2007 at 12:46 am
May 8, 2007, 10:39 pm
#120
Join Date: Jan 2006
Location: KAUS
Programs: UA MM
Posts: 1,118
[Deleted - moving discussion over to specific thread on this.]
Last edited by perezoso; May 9, 2007 at 12:46 am