Multiple PNR's - OLCI links don't work
 

Scenario:

PNR1: AM flight (end of a round trip).
PNR2: PM flight - basically connecting - start of a new round trip.

AM flight (before the 24 hour mark for the PM flight)- OLCI links work OK (checkin by OP #, link from "view" screen - reprint BP, etc.).

PM flight - OLCI only works by directly entering the PNR or eticket #. NONE of the other methods work. eg: OP # - complains that there are multiple PNRs; link from "view" yields "invalid confirmation number." etc. At the very least, the link from within the "view" option for the specific PNR should work.

Both my wife and her friend are now unable to access their PNR online for upcoming reward travel tickets. Several calls confirm that the intineraries are still active, but they can do nothing to manage them and may end up with OLCI issue.

I called the ESD on the friend's PNR and they said they would fix it weeks ago. The issue with my wife's is seemingly new.

The elite desk took a look at both and didnt see any reason why they couldnt be seen online, so this is confusing and perplexing.

I cannot manage Mrs. ralfp's PNR on my account (get an error message).

- Ticket purchased while logged into my Onepass acct.
- Used my CO Chase card (5% discount)
- Her DL FF#.
- Nobody else on the PNR, just her.
- She got the two emails after I bought the flight.

I can see the upcoming flight in the list and view receipt online just fine, but nothing else. Trying to view the res using the PNR and last name while not logged in gives a slightly different error message. I can view my one upcoming PNR just fine.

Not able to change/view existing reservations
 

Title says it all...Is it just me who is not able to change/view existing reservations under the continental.com page? Specifically at:
http://www.continental.com/web/en-US...AD9BBD95EDD77F

pda checking issue
 

WM6 (dk about other platforms):

Issue: checked in for outbound flight. When return was available, the pda screen had a checkbox for whether you wanted to review already checked in flights or those now available for checkin. Either button brought up the already checked-in itinerary. There was no way to pull up the return flight now ready for checkin. Note: out and back the same day.

I'm having issues seeing my two flights to LAS, but not my other 3 upcoming flights into PHX/HNL. I'm glad I'm not the only one having problems. Considering the flights aren't for another 3 weeks and beyond, I was going to give CO another day and then call to see whats up.

Same issue for me today on 1/5 itineraries I have. The problem one is for Intl travel this weekend that I was able to view yesterday.

Status remains the same for me today. @ itineraries I have, one international and one domestic. Call to the CO IT services got the canned response " no problem at their end, may be because you have other carriers in the itinerary". I was sure that was a BS reply, since the domestic one was entirely on CO, and booked on continental.com.
Please update if you folks are able to view your itineraries.

As of now, unable to view my 1 upcoming itinerary. (An open-jaw award res to Europe all on CO metal)

My wife and her friend are still unable to view their reservations despite repeated calls. Both are on international open jaw rewards, though one does include partner airlines (VS & AF).

I still can't access 2/5 upcoming flights. All were paid/booked on co.com, when I was signed into my OnePass account. I emailed CO over 24 hours ago, and still haven't recieved a reply. I'm going to start calling soon. I just don't have the patience/time right now to deal with it.

I stopped trying to call after I realized it was futile. My wife's friend gave it the college try again yesterday and spent 45 minutes on the phone to no avail.

Now you will see one annoyed MBM3 tomorrow evening if I am unable to check my wife in online and grab preferred seating....

I finally recieved a reply from co.com.

"The inability to view your itinerary has been submitted to our Web Product Team for further research."

There was a number to call if I need further assistance, but I'm assuming its the same number as contacting Electronic Support Services. If anyone wants to try the number I have from the email, PM me and I'll gladly send it your way- not sure if it will help, but I'll pass it along.

I'm able to view the reciept now, so for now I'm happy. I hope it gets resolved before the flight day becomes closer.

According to CO Insider, the new release of the website contains fixes for 12 known bugs that cause this problem. That release is scheduled for May 16, I think he said. The ESD seemed equally clueless to me on the matter as it did for you apparently. CO Insider said that not being able to view reservations is one of the top call drivers to the ESD. It's amazing that the ESD therefore is not more conversant with the issue.

This is my problem at the moment. Got off the phone with Continental 30 minutes ago... agent said she couldn't do anything about it, and this is happening because I am waitlisted for a BF upgrade. So I came to FF, did a search on this topic, and here I am. I hope they resolve this problem soon as it makes me very nervous not to be able to view/change my seat assignments online.

Problem
 

I too am a victim of this bug. An update earlier this year allowed me to view a reservation with a waitlisted segment that I was previously unable to view ...but now, I can't view it anymore. :(

OLCI - printing multi-pax BP
 

Today I had a chance to use new OLCI.

Besides new email option and segment (?) selection, I noticed another change on bording pass screen when I checked in 2 pax.
It used to display each pax' BP on separate screen, one BP/page.
Today it displayed 2 pax on the same screen, with "Page Break" line in between, so I thought it will send a "new page" or "page feed" code to the printer.

However, when I printed the page, it didn't feed a new paper - printed second BP right below the first BP. As a result, second BP was split into 2 pages.
I had to print BPs again on the same screen by selectig screen separately for each BP.

This could be just because of my PC and printer setting, but I want CO to verify the situation if they can reproduce the problem.

Also, I tried to reprint bording pass while I was editting this post, but I found that function (reprint boading pass) is gone now.
I logged in my account and viewed my reservation, but "Check in" option disappeared. (This change might be as designed, to prevent multiple BPs printed outside airport.)

After an email to CO web support (via the web form) and 1.5 business days of waiting, I got a reply saying the reservation had been fixed; the reservation can now be viewed.

Re post #89, I'm now fixed. Called up and she couldn't solve it despite trying to "re-ticket". Said she'd have to escalate and try it again later. Gave it 3 days, no change. Submitted written message via the web form. No response but less than 24 hours later it's working again. :confused:

[Edit: Got email from CO a couple hrs later saying "fixed". No explanation.]

OLCI not working for me today (5/6/07).

Itinerary not viewable - more info perhaps
 

Today, I found a future PNR unviewable - and the destination in the name changed. Called co.com. Turns out a minor schedule change on one partner leg (first segment of the return) resulted in every segment being, "out of sync." The CSR had to, "manually resync" each leg (6 total). I was able to view the PNR after she synched the changed segment.

This is the 8th day of being unable to view my reservations, both ticketed and on hold. I hate the thought of having to wait until the 16th to see them, especially since I have about 8 more reservations that I need to make. I see no point in making reservations that I won't be able to see.

I see no point in making reservations that I won't be able to fly, but not being able to see them is not a deal breaker for me. Do you check in on them hourly to make sure that they're OK? I can see no OLCI as being frustrating, but I can't see changing my flying/travel habits because there are issues viewing some reservations. Just a thought.

I may have to change the flight due to changing conditions at my various offices. I also like to do a fare compare after I have a reservation on hold before I actually have to ticket. This is all so much easier when you actually have access to your reservations.

For my travel this weekend I had to go through the same ritual, with 0 email explanation.

By the time they fixed it though (email from WWW desk) I had already checked in the day before via the Continental Home page where you manually insert your confirmation #.

Added to First Class Standby List on Intl Itinerary
 

Saturday I did OLCI for CLE-EWR-MAD on Sunday afternoon...I was added to the FC standby list at checkin (big surprise, not, it asked me to upgrade but said it was not available).

I printed both BPs and I found it odd that both listed "added to FC standby list", even on the EWR-MAD BP. I do not recall seeing that in the past, just on the domestic tickets. Has anyone else noticed that?

You're music to CO's ears I'm sure. Almost 2 weeks ago, I bought a ticket. I immediately could not view the reservations as soon as I bought it. Furthermore, the attendant in a President's Club tried several times to pull the reservation up and was finding that 2 of the 3 flights didn't exist. It sure makes me wonder what I bought.

I just printed my BPs for a TATL flight tomorrow. I already upgraded to BF with miles and it still tells me I have been added to the first class standby list!

Sounds like the programmers (and testers) made a boo-boo and are just checking the equip (and availability?) on the flight. Current cabin (or fare class) and Domestic/INTL needs to be checked as well...

I received a 3-day EUA on a flight recently. When I attempted to do OLCI on the day of the flight, I received the "unable to complete checkin" error message. When I called the elite line, they said that the EUA "changed" the reservation when it occured and that they would fix the problem. They did, and I was able to check in online, but I have never had that happen before.

I was just "added to the first class standby list" for EWR-GVA. Please, let it be true, as the flight looks empty. :-)

More seriously: Who was the dimwit, pardon my bluntness, that changed the display of OLCI boarding passes so that multiple passes appear on a single web page?

Hasn't it occurred to the Microsoft propellerheads at CO that not everybody is going to be using the same operating system, web browser, with the same font size, and the same paper size, etc? The way they are doing it now will obviously lead to problems.

My boarding passes, which should have been 2 printed sheets, bled over onto 4 sheets.

Pardon, but that "enhancement" seems idiotic to me. Right up there with the moron who started the "PNR Roulette" game by putting the unencoded PNR's in the URLs at the last major "enhancement" </rant>

I just waitlisted a mileage upgrade - "view current reservation" is now quite messed up:

Travel time also shows as zero. Both current and waitlist segments show this way. I have a screen shot if needed.

Update: I can no longer access the reservation at all.
Update2: called co.com support - they did something and now I can access everything properly again.

Dimwit is a little strong. I actually find this to be a great enhancement so I don't have to go through and print multiple pages. I know I'm not the only one who feels this way.

Yeah. Dimwit is way too strong. Fact is, if parent had printed the pages separately, he/she would have gotten the same 4 pages. There's nothing CO can do about that. Repeat after me: the web is not print, the web is not print...

CO inserts page breaks where needed with a stylesheet. The rest is up to your printer and settings.

The enhancement is the fact that you do not have to click n times to print out all n BPs. Why the hell would I want to print only one of my BPs anyway?

Considering everyone is having the same problems...what is totally discouraging is the fact that all CO support (Elite line, WWW support, etc) seem to have the attitude that this is a new problem and they don't know what to do when you speak voice to them. Have they each not had 3-50 calls on this same issue today?

A little courtesy from them would go a LONG way in saying "Oh sorry Mr CleHillbilly we have had a recent problem and we know how to fix it ASAP". Even if they told me we realise there is a problem but do NOT know how to fix it would gain some confindence from me. Currently they act suprised and run us through SOP saying "I can see the reservation without a problem", acting like we are 3 yrs olds using the internet for the first time trying to guide us through logging into my account only not to be able to view the reservation.....Come on CO, just be honest with us when we finally break down and call/email you.

Sorry if this sounds like a rant, but it is, and I am rather offended when a company I spend thousand of dollars each month with treats its customers with this kind of an attitude. CO Support, lets get it together....Por Favor!

Hear! Hear!
 

Got the same treatment via [email protected]

They actually told me to look at receipt while not logged into profile to see flights. Well gosh I guess that would work if I hadn't change the routing, duh.

Take it easy tiger, a lot of us have dreamed about getting all that on one page. If you don't like it choose the new file/something or other option that gets you a proper .PDF. I for one have dreamt of the day we could save these things without saving the .html, enabling me to e-mail it to a co-worker at various sites I travel to and have them print it so I don't have to install yet another printer to print one piece of paper.:eek:

I feel the same way. I've sent emails with increasing details to try and get the problem solved, but I essentially get the same message back- I should view the receipt. Problem is, I made one of the reservations using a previously canceled ticket and when I view the receipt, I see the orginal flight not the changed one.

I should have some time tomorrow to sit on the phone and argue, but from reading what everyone else has written, I don't think its going to do me much good.

I called co.com support - they understood the issue and fixed it while I was on the phone. The CSR was professional and polite. I'd strongly suggest calling co.com support and not the elite desk for these types of issues. Similarly, I would email co.com support, not onepass.

[Deleted - moving discussion over to specific thread on this.]

[Deleted - moving discussion over to specific thread on this.]