timbre

UPDATE -- checked the itinerary today and it looked like it had cleared the whole outbound segment -- both domestic and international. However, when I called the CSR, she claims it only cleared in the domestic segment on the outbound. AND -- this is my favorite part -- it will only allow her to confirm when the international part clears. This seems very weird ... but I am along way from the travel dates, so I will just go with it for now.

timbre

OK, quick update ... check the itinerary today and the entire outbound segment had clear. On the return the domestic has cleared, but the international has not.

I will update when/if it does.

timbre

This one is amazing ... OK ... some background ... back in May of 2009 I booked a roundtrip to EZE using Plan B. Reserved in coach saver and waitlisted the BF seats.

BF cleared for the outbound back in August and just cleared TODAY for the return.

I called the Plat desk to clean everything up. She mumbles something about a supervisor and puts me on hold. She comes about a few minutes later to explain that in the transition from Skyteam to *A they changed the awards and that the award I was on is no longer valid. They have to reissue the ticket to put everything in sync (this I do not understand -- but there are lots of things about reservation systems I do not understand) ... anyway, the Supervisor told her that it could not be done without using the new 100K mileage award and not the 90K old award.

Frankly, it was not really worth arguing over 10K miles, but it just seemed totally stupid and an artifact of their system that they could not handle this properly. So, of course, I argued ... the CSA actually said she agreed with me. I then said I would call back in the morning and talk with another agent.

She said, if you dont mind holding, I will call another supervisor -- see even the CSAs know that if you dont get the right answer the first time, try calling again. This time she came back and said "this supervisor figured out a way to do it" ... you are all set.

SO a HAPPY ENDING ... but beware if you are using this Plan under the old miles ... it may take a couple calls to get it all figured out.

Alls well that ends well ...

timbre

Does any one know if it is possible to book one routing in coach saver using a BF award, but waitlist a different routing in BF?

In other words, if I wanted to go from IAH to EZE, but the only coach saver awards were IAH to PTY to EZE ... is it possible to book the coach saver with the IAH to PTY to EZE routing with a BF award and waitlist the IAH to EZE in BF?

Anyone tried this?

Thanks.

J.Edward

In general it is (I think) possible to booked confirm space on one routing and then put in a waitlist for J on another, assuming the waitlisted flight is operated by CO.

timbre

I just booked a Plan B ticket and I noticed that the CSR waitlisted me in I class. In the past, it has been O class. I am Platinum ... is it better to be waitlisted in I or O class?

Thanks.

hughw

yes. this is true, but it is unlikely to work for Plan B unless the waitlisted flight was leaving prior to the confirmed flight and you had time to board the confirmed flight if your Plan B upgrade didn't come through,

J.Edward

As I understand it they're two main subsets of of BF inventory: the standard reward available to anyone (I) and the special subset of J awards available only to Plats (O).

So yes, in this case I think you're waitlisted under the best option.

timbre

So, that would imply that they release inventory into I before O ... interesting. I would have expected the opposite -- but then again I thankfully don't think like an airline company.

Can anyone confirm that this is true by experience?

J.Edward

I don't know if O's a subset of I (doubt it) but I do think that CO will first release saver inventory to O, then to I, but again that's just a guess.

caseminole

very informative!

craz

I made a res for SaverPass in Coach since BF wasnt available , I called up and asked that they pull 115k instead og 75k.

This morning when I looked at my acct I saw only 75k was taken out yet Im still Waitlisted.

Just got off with the Plat line and seems a couple of weeks ago things changed , now no more redepositing wil be necessary to switch between Coach & BF. But she did say the WL will be dropped @ T-24. So when I explained why I wanted the 115k to be taken for the possibility of getting the seat at the Airport as a Displaced BF passenger she acknowledged that wont be possible the way things have been redone

So it seems Plan B is now Dead & Gone , and with the direction Jeff seems to be taking CO so will I be UA 40k so far in '10, CO 0k

timbre

Maybe we can get CO Insider to confirm any changes to this policy/benefit.

sbm12

Wirelessly posted (BlackBerry9630/4.7.1.40 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

I'm surprised by the agents statement as I was discussing a possible Plan B redemption with an agent last week and they were going to issue it but couldn't find the inventory I needed.

With a 1-1 tie in agent roulette I suppose we need some more authoritative confirmation of the plan's demise before we give up on it.

craz

well I had an agent change it on Thurs night to the 115k although I was booked in Saver Coach, purchased on Fri and when I looked at it last night saw that only 75k was taken out of my acct.

which led to todays call and being told things have changed in the last couple of weeks.

My waitlists for BF still appear and if I change dates or routing no reissue has to be done any longer, and for now on in if and when the waitlist clears CO will go in and take out the additional miles needed. Which wasnt the way it was done till now, so basically they set it up where if You havent cleared by T-24 you will be SOL on getting out of Y