Warm Nuts and Using Names
Jan 18, 2000 | 10:29 am
#1
Original Poster
Join Date: Oct 1999
Location: Denver, CO
Posts: 219
Warm Nuts and Using Names
I believe I stated in one of my recent posts that I would continue to monitor the "Warm Nuts" theory and test the "Names" theory.
This month I have been flying the "redeye" flights, so using names has been difficult to read on the final report (lights are off or dimmed). I couldn't see a visable difference in the way customers reacted to my queries, but hopefully they walked away with positive impression.
The other flight attendant working in my zone took the time to heat the nuts in the ramekins/tins provided by catering. The customers appeared to greatly appreciate this gesture. During the meal service we were given several compliments on the service.
Overall, I do still agree with the "Warm Nuts" theory, but I'm going to have to give the "Names" theory more time and energy (next month).
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CO757
This month I have been flying the "redeye" flights, so using names has been difficult to read on the final report (lights are off or dimmed). I couldn't see a visable difference in the way customers reacted to my queries, but hopefully they walked away with positive impression.
The other flight attendant working in my zone took the time to heat the nuts in the ramekins/tins provided by catering. The customers appeared to greatly appreciate this gesture. During the meal service we were given several compliments on the service.
Overall, I do still agree with the "Warm Nuts" theory, but I'm going to have to give the "Names" theory more time and energy (next month).
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CO757
Jan 18, 2000 | 10:35 am
#2
Original Member
Join Date: May 1998
Location: Tucson, Southern Arizona, North America, Western Hemisphere, The Earth, a small planet in the solar system. Previously OnePass Infinite Platinum Elite, now over entitled 1K
Posts: 2,293
Thanks for your extra effort, CO757!, as a OnePass Elite I appreciate it, even if I'm not on your flight.
Jan 18, 2000 | 3:55 pm
#3
Join Date: Apr 1999
Location: Cambridge, MA 02138
Posts: 2,104
Way to go CO757!
Jan 18, 2000 | 7:56 pm
#4
Join Date: Dec 1999
Location: Northeast MA, USA.
Programs: HHonors Diamond, DL Silver, TSA Harassee
Posts: 3,657
CO757- Glad to see that the feedback has been positive.
I have noticed in the last few months that the in-flight crews have been even more enthusiastic than usual. In fact, just the other night on the jet EWR-MHT flight, the flight crew was one of the best I have ever flown with. This was in spite of the fact that the were ending thier day(night)in MHT and had to layover for 36 hours.
Please accept a heartfelt "GREAT JOB and keep up the good work" to you and pass it along to all of your coworkers!
I have noticed in the last few months that the in-flight crews have been even more enthusiastic than usual. In fact, just the other night on the jet EWR-MHT flight, the flight crew was one of the best I have ever flown with. This was in spite of the fact that the were ending thier day(night)in MHT and had to layover for 36 hours.
Please accept a heartfelt "GREAT JOB and keep up the good work" to you and pass it along to all of your coworkers!
Jan 19, 2000 | 5:52 am
#5
Original Member
Join Date: May 1998
Location: Houston, Texas, TEXAS
Posts: 1,510
CO757, Great job! "You guys are GOOD!!"
Jan 19, 2000 | 3:10 pm
#6
Join Date: Apr 1999
Location: SFO
Programs: No status anymore. Former CO PLT, NW PLT, AS MVP
Posts: 502
CO757,
I'm thrilled on several levels. First and foremost, because your very presence here has resulted in better service for your customers. Second, because we were able to provide you with information that you otherwise wouldn't have had...and it's a small thing that makes a big difference. Third, I'm glad that together we are able to make an already great airline even better.
In my opinion, this is one of the greatest contributions that the Internet can provide.
I'm thrilled on several levels. First and foremost, because your very presence here has resulted in better service for your customers. Second, because we were able to provide you with information that you otherwise wouldn't have had...and it's a small thing that makes a big difference. Third, I'm glad that together we are able to make an already great airline even better.
In my opinion, this is one of the greatest contributions that the Internet can provide.
Jan 20, 2000 | 10:39 am
#7
Original Poster
Join Date: Oct 1999
Location: Denver, CO
Posts: 219
Thank you all for your encouraging words.
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CO757
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CO757
Jan 20, 2000 | 10:51 am
#8
Join Date: Apr 1999
Posts: 3,709
Can't you picture a new ad campaign...
"Here at Continental, we'll take your name and warm your ......"
Nahhh.
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"I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own."
"Here at Continental, we'll take your name and warm your ......"
Nahhh.
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"I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own."
Jan 20, 2000 | 10:58 am
#9
Join Date: Apr 1999
Posts: 3,709
Or a new company slogan:
"Continental - taking names and warming nuts."
OK, Cmdr. Catcop, slap on the cuffs. I'll go quietly.
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"I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own."
"Continental - taking names and warming nuts."
OK, Cmdr. Catcop, slap on the cuffs. I'll go quietly.
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"I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own."
Jan 20, 2000 | 11:30 am
#10
Commander Catcop
Join Date: May 1998
Posts: 10,259
CO757: What an excellent FOUR PAWS UP post.
I am a United flyer true and true but I admire this personal service that is offered by Continental (It's an airline on par with United, ok my CO brothers!)
IT's nice when an employee takes the time to give that extra "warm" treatment to a passengers, especially these very nice One Pass elites.
JonToner: you have been granted a pardon from CMDR CATCOP because you have three wonderful children and a beautiful wife and we need your OMNI award winning humour on this board.
Yes, CMDR CATCOP, I know the way it's praised makes your tail stand on end.
OK JON, so I'm not being partial here you are hearby sentenced to a month of nothing but cold, stale mustard pretzels (the absolute favorite snack of KOKONUTZ!)
I am a United flyer true and true but I admire this personal service that is offered by Continental (It's an airline on par with United, ok my CO brothers!)
IT's nice when an employee takes the time to give that extra "warm" treatment to a passengers, especially these very nice One Pass elites.
JonToner: you have been granted a pardon from CMDR CATCOP because you have three wonderful children and a beautiful wife and we need your OMNI award winning humour on this board.
Yes, CMDR CATCOP, I know the way it's praised makes your tail stand on end.
OK JON, so I'm not being partial here you are hearby sentenced to a month of nothing but cold, stale mustard pretzels (the absolute favorite snack of KOKONUTZ!)
Jan 20, 2000 | 2:43 pm
#11
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
I find it so very refreshing to hear CO757 read the "warm nuts" suggestion, and without obtaining written permission from Continental Legal, Personnel (oops HR), Engineering, etc went and tried the suggestion. His response was positive as well as the passenger's response.
Other reps from the hotel and airline industry on FT seem only at best to ask for copies of......and..... This solves only the problem at hand and not the basic cultural core issues.
A wonderful example of the "give one a fish" and "teach one to fish" parable. The latter solves the problem, the former delays true rectification of the problem.
Co757....I respect your fine judgement and especially your follow-through.
Jan 20, 2000 | 7:19 pm
#12
In Memoriam: Original Member
Join Date: May 1998
Location: LGB/LAX
Programs: UA 1K, SPG Plat
Posts: 1,853
CO757,
On my flight 1754 yesterday, we were served a package of nuts (not warmed) and were not addressed by our names. The service was ok but not a very good effort by the FC FA. I have had better FC service on CO and worse on other airlines.
On my flight 1754 yesterday, we were served a package of nuts (not warmed) and were not addressed by our names. The service was ok but not a very good effort by the FC FA. I have had better FC service on CO and worse on other airlines.
Jan 20, 2000 | 9:41 pm
#13
Join Date: May 1999
Location: New York City
Programs: UA MM-1P, Hilton Life Diamond, Marriot Life Gold, ICH Spire
Posts: 4,080
Cmdr Catcop:
I want a free pass too.
I want a free pass too.
Jan 28, 2000 | 1:32 pm
#14
Original Member
Join Date: May 1998
Location: New York
Posts: 2,115
My sample of flights would hardly qualify as a scientific study, however 2 recent flight seem to indicate that the "name game" is making inroads with CO employees.
I have a rather long and easily mispronouncable last name, on these 2 flights CO employees, one a gate agent another a FA took the time to ask how my name is pronounced. It's a very polite gesture and I certainly appreciated it.
I have a rather long and easily mispronouncable last name, on these 2 flights CO employees, one a gate agent another a FA took the time to ask how my name is pronounced. It's a very polite gesture and I certainly appreciated it.
Jan 28, 2000 | 10:19 pm
#15
In Memoriam: Original Member
Join Date: May 1998
Location: LGB/LAX
Programs: UA 1K, SPG Plat
Posts: 1,853
On flight 1220 FC IAH-SNA, the FA really tried to pronouce our names while asking for our dinner choice. The pre dinner nuts were still in the package.