CO757,

I'm thrilled on several levels. First and foremost, because your very presence here has resulted in better service for your customers. Second, because we were able to provide you with information that you otherwise wouldn't have had...and it's a small thing that makes a big difference. Third, I'm glad that together we are able to make an already great airline even better.

In my opinion, this is one of the greatest contributions that the Internet can provide.