E+ for CO elites is live!
Oct 1, 2010, 12:50 pm
#61
Join Date: Oct 2009
Location: MSN
Programs: UA Gold, SPG Lifetime Gold
Posts: 210
I have a flight next week and do not have a seat assignment. I am Continental plat. There are plenty of E+ seats, but no E-. I have called three times, working my way thru the questions to get to a CSR, and have not received one without a strong accent, nor have I gotten a seat. My onepass number is on the reservation OK as they recognize (at least two of them did) my status. But all have said that the upgrade is day of flight available at the gate only. They said I would have to pay to get upgrade now.
Center seat here I come. Welcome to the new United.
Center seat here I come. Welcome to the new United.
I would try one last time and tell them to punch in the system briefing: S*UAL/16SEP (per HeathrowGuy!) or get someone who can.
Oct 1, 2010, 12:59 pm
#62
Join Date: Jun 2006
Location: TX
Programs: UA mm, Marriott PLT, Hilton Dia
Posts: 580
Are you trying to upgrade or get E+?
Oct 1, 2010, 1:30 pm
#63
Join Date: May 2005
Location: L.A.
Programs: UA 1K
Posts: 163
I called past midnight Thursday to get E+ on two future reservations. CSR told me can only be done at airport. I asked for a supervisor who gave me some attitude and repeated the same.
I called again this morning and got a very pleasant CSR who switched all my seats to E+. They showed up within a minute on UA website. However, I notice that when I look at the seats online, the box on the side shows the $ charge for E+. I certainly didn't pay anything and assume this is just a fluke.
I called again this morning and got a very pleasant CSR who switched all my seats to E+. They showed up within a minute on UA website. However, I notice that when I look at the seats online, the box on the side shows the $ charge for E+. I certainly didn't pay anything and assume this is just a fluke.
Oct 1, 2010, 1:39 pm
#64
Join Date: Sep 2002
Location: IAH
Programs: CO Plat
Posts: 121
CO elite. Just snagged 17 A&B (bulkhead!) on UA flight to Singapore in November by calling in! Much better than 38A. Absolutely no problem.
Oct 1, 2010, 1:43 pm
#65
Join Date: Jun 2009
Location: Orange County, CA
Programs: UA 1K 2MM, United Club, IHG Ambassador/Spire
Posts: 163
I called past midnight Thursday to get E+ on two future reservations. CSR told me can only be done at airport. I asked for a supervisor who gave me some attitude and repeated the same.
I called again this morning and got a very pleasant CSR who switched all my seats to E+. They showed up within a minute on UA website. However, I notice that when I look at the seats online, the box on the side shows the $ charge for E+. I certainly didn't pay anything and assume this is just a fluke.
I called again this morning and got a very pleasant CSR who switched all my seats to E+. They showed up within a minute on UA website. However, I notice that when I look at the seats online, the box on the side shows the $ charge for E+. I certainly didn't pay anything and assume this is just a fluke.
Oct 1, 2010, 3:34 pm
#66
Join Date: Feb 2003
Location: Naples, Fl.
Posts: 582
Welcome to the new United!
I got E+ seats without a problem on a upcoming reward flight (IAD to SIN).
I hope Jeff will realize the value of these seats to elites when F or Business isn't available.
I got E+ seats without a problem on a upcoming reward flight (IAD to SIN).
I hope Jeff will realize the value of these seats to elites when F or Business isn't available.
Oct 1, 2010, 4:01 pm
#67
Join Date: Nov 2008
Location: SAT / MAA / BOM
Programs: CO Plat; UA 1K; EK Gold
Posts: 5,110
Oct 1, 2010, 4:08 pm
#68
Join Date: Jan 2007
Posts: 77
The first UA agent I got was able to move us to E+ on three different reservations - two international and one domestic. Perhaps, the policy awareness is propagating.
Oct 1, 2010, 4:10 pm
#69
Join Date: Jan 2009
Posts: 599
just curious, how many pax have ya'll been able to move to E+? does the 1 companion for every 1 elite rule apply?
going off of this, i would be also curious to see if the UDU companion rule would also work for CO elites...
going off of this, i would be also curious to see if the UDU companion rule would also work for CO elites...
Oct 1, 2010, 5:11 pm
#70
Join Date: Aug 2006
Location: NYC
Programs: UA 1K, Mariott, Hertz Presidents Circle
Posts: 305
Has anyone (namely Plats) had any luck getting an exit row seat on UNITED when calling in?
Oct 1, 2010, 5:34 pm
#71
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 851
As I read this thread, it occurs to me that the best arguments to keep E+ will come from CO elites who will be experiencing this feature for the first time. As a longtime 1K who knows the value of E+, I encourage the CO elites to let Jeff and the others know how much this means to you.
Oct 1, 2010, 5:47 pm
#72
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
As I read this thread, it occurs to me that the best arguments to keep E+ will come from CO elites who will be experiencing this feature for the first time. As a longtime 1K who knows the value of E+, I encourage the CO elites to let Jeff and the others know how much this means to you.
Oct 1, 2010, 6:03 pm
#73
Suspended
Join Date: Jun 2005
Programs: Continental Gold Elite, United Premier Executive
Posts: 6,766
Oct 1, 2010, 10:44 pm
#74
Join Date: Oct 2008
Programs: CO OnePass
Posts: 13
Good start with old United (I think)
Had to book on old United as CO was more than double to my destination and the times were horrible. I almost fell for picking E+ and paying $39 for it online. I called into United and, after fighting the automated system, got an agent who pleasantly put me into E+ and into the exit row on a flight where there is no E+.
NOW...my minor concern. The online reservation (on ua.com) has the new seats, but when I flip through each individual flight, it has a $39 charge posted for the seats. I do not see any change to the ticket cost on the receipt nor do I see any additional charges to my CC.
Can someone please ease my concerns and tell me for certain that I am not being charged for something that I should be getting for free as a CO plat elite?
Thanks!
NOW...my minor concern. The online reservation (on ua.com) has the new seats, but when I flip through each individual flight, it has a $39 charge posted for the seats. I do not see any change to the ticket cost on the receipt nor do I see any additional charges to my CC.
Can someone please ease my concerns and tell me for certain that I am not being charged for something that I should be getting for free as a CO plat elite?
Thanks!
Oct 1, 2010, 10:54 pm
#75
Join Date: May 2005
Location: L.A.
Programs: UA 1K
Posts: 163
Had to book on old United as CO was more than double to my destination and the times were horrible. I almost fell for picking E+ and paying $39 for it online. I called into United and, after fighting the automated system, got an agent who pleasantly put me into E+ and into the exit row on a flight where there is no E+.
NOW...my minor concern. The online reservation (on ua.com) has the new seats, but when I flip through each individual flight, it has a $39 charge posted for the seats. I do not see any change to the ticket cost on the receipt nor do I see any additional charges to my CC.
Can someone please ease my concerns and tell me for certain that I am not being charged for something that I should be getting for free as a CO plat elite?
Thanks!
NOW...my minor concern. The online reservation (on ua.com) has the new seats, but when I flip through each individual flight, it has a $39 charge posted for the seats. I do not see any change to the ticket cost on the receipt nor do I see any additional charges to my CC.
Can someone please ease my concerns and tell me for certain that I am not being charged for something that I should be getting for free as a CO plat elite?
Thanks!