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Old Jul 29, 2010 | 12:30 pm
  #1  
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Discounted Drinks?

I was on a CO flight recently (coach) when the person sitting next to me passed her credit card to the FA for 2 bottles of red wine. I then heard the FA say that because she used her *something or other* credit card her drinks were discounted. Obviously I missed the most important part of that conversation and wondered if anyone knew what credit card CO offers in-flight drink discounts with? At first I assumed it was a CO Onepass/Presidential Plus card, but I haven't seen any mention of this in the fine print.
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Old Jul 29, 2010 | 12:35 pm
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Any of the Continental-branded CO credit cards.

Last edited by smg77; Jul 29, 2010 at 12:36 pm
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Old Jul 29, 2010 | 12:36 pm
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If you use the Continental Chase Mastercard, you receive $2 off each alcoholic beverage. The same $2 discount applies to the DirecTV service as well. I wish the Visa card offered the same discount.
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Old Jul 29, 2010 | 12:36 pm
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Originally Posted by BenBoosted
I was on a CO flight recently (coach) when the person sitting next to me passed her credit card to the FA for 2 bottles of red wine. I then heard the FA say that because she used her *something or other* credit card her drinks were discounted. Obviously I missed the most important part of that conversation and wondered if anyone knew what credit card CO offers in-flight drink discounts with? At first I assumed it was a CO Onepass/Presidential Plus card, but I haven't seen any mention of this in the fine print.
The Continental/Chase Mastercards get a discount.

http://www.continental.com/web/en-us...s/default.aspx

$2 off.
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Old Jul 29, 2010 | 12:40 pm
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Thanks for the info! I kept looking on the benefits of the card page at http://www.continental.com/web/en-us...s/default.aspx
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Old Jul 29, 2010 | 2:15 pm
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I used both my Chase Cont'l Visa and Chase MC and received no discount on the drinks or Direct TV even though it was advertised repeatedly. The FA told me to call Chase. Chase told me to contact Continental. Continental told me to contact Chase. Just a few $ lost but still... quite frustrating!
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Old Jul 29, 2010 | 2:17 pm
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Originally Posted by bluebird78
I used both my Chase Cont'l Visa and Chase MC and received no discount on the drinks or Direct TV even though it was advertised repeatedly. The FA told me to call Chase. Chase told me to contact Continental. Continental told me to contact Chase. Just a few $ lost but still... quite frustrating!
The co-branded Visa doesnt receive the discount, and I believe only co-branded Mastercards get it, not all Chase MCs. Your wording is ambiguous, but do you have a regular Chase MC or the Continental card?
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Old Jul 29, 2010 | 2:19 pm
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Originally Posted by IAHRyan
The Continental/Chase Mastercards get a discount.

http://www.continental.com/web/en-us...s/default.aspx

$2 off.
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Old Aug 26, 2010 | 6:28 pm
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I used my Chase Continental MC on two flights for purchases which qualify for the $2 discounts, but when my MC statement came, all charges were at the full price. Spent 35 minutes on the phone with Continental CustomerCare trying to straighten this out. They submitted a refund request - we'll see if it works. I wonder if lots of people are being charged incorrectly?
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Old Aug 26, 2010 | 7:58 pm
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Originally Posted by akstens
I used my Chase Continental MC on two flights for purchases which qualify for the $2 discounts, but when my MC statement came, all charges were at the full price. Spent 35 minutes on the phone with Continental CustomerCare trying to straighten this out. They submitted a refund request - we'll see if it works. I wonder if lots of people are being charged incorrectly?
I haven't bought drinks with a credit card (still have lots of drink coupons), but do the machines they use to swipe the card give you a paper receipt? If so, seems that would tell you right then if it worked. If it doesn't, ask the FA to show you the screen where it indicates the amount charged to see what number is showing. Finally, if all else fails, look at your statement to see if you're being charged $6 but with a credit on a separate line for the discount.
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Old Aug 26, 2010 | 8:16 pm
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The machine is supposed to charge the discounted price on the AC. In fact, a little note pops up on our screen that says so. If you want a receipt you gotta ask. Although some FA's take it upon themselves to offer the receipt every time, policy is to not offer or give it unless asked.

I haven't had a problem so far with the discount being properly credited at the time of sale.
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Old Aug 26, 2010 | 9:38 pm
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Sarah was flying without me last week & told me about the following (without me asking... which I thought was odd of her): The person next to her ordered a drink & paid with a CO something card. The receipt showed the full price and the customer disputed it with the FA, who said she couldn't do anything but the customer would have to call Chase to figure it out later. The pax suggested that the FA just give them a second bottle and "call it even", to which the FA happily obliged. I wonder if the FA got a bottle from the F cabin to make it 'even' in the paperwork.

Last edited by IAHtraveler; Oct 26, 2010 at 7:08 pm
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Old Aug 26, 2010 | 9:41 pm
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Originally Posted by IAHtraveler
My wife was flying without me last week & told me about the following (without me asking... which I thought was odd of her): The person next to her ordered a drink & paid with a CO something card. The receipt showed the full price and the customer disputed it with the FA, who said she couldn't do anything but the customer would have to call Chase to figure it out later. The pax suggested that the FA just give them a second bottle and "call it even", to which the FA happily obliged. I wonder if the FA got a bottle from the F cabin to make it 'even' in the paperwork.
The FA could have done this but we also have the ability to comp drinks on the machine. As long as we don't get carried away, the company understands the value of this and won't bust our chops.
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Old Aug 26, 2010 | 10:49 pm
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Originally Posted by pptp
The FA could have done this but we also have the ability to comp drinks on the machine. As long as we don't get carried away, the company understands the value of this and won't bust our chops.
CO is empowering employees to use discretion? Is this something new?
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Old Aug 26, 2010 | 11:10 pm
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Originally Posted by channa
CO is empowering employees to use discretion? Is this something new?
Rah Rah!
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