May 22, 2013, 8:47 pm
Last edit by: aeneas3
- Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Citi retention offer reports [2009-2013]
Oct 15, 2013, 6:56 pm
#2026
Join Date: Dec 2003
Location: CA
Programs: BA, AA, United
Posts: 429
Another data point:
Been a Citi AA Visa platinum customer since Feb 2013.
Called today to get some retention offer. They offered my $95 statement credit and 1000 bonus miles (for 1K spending) for the next 16 months.
I have done almost 25K spending on this card, all which has been MS.
Been a Citi AA Visa platinum customer since Feb 2013.
Called today to get some retention offer. They offered my $95 statement credit and 1000 bonus miles (for 1K spending) for the next 16 months.
I have done almost 25K spending on this card, all which has been MS.
Oct 17, 2013, 7:49 am
#2027
Join Date: Jan 2010
Posts: 167
was also offered $125 credit when spending $4500 in 3 mos. on my citi premiere.
Oct 17, 2013, 1:00 pm
#2028
Join Date: Oct 2012
Location: BOS
Programs: MR, UR, AA, AS, HH Gold, SPG Gold, HGP, RR
Posts: 708
Citi AA Plat card 1 year anniv. First call no offer although I admit I should have been more "sure" that I wanted to cancel. Asked how long I had to decide before being responsible for the AF and then said I would call back. Called back 1/2 hour later and stated that I wanted to cancel. Transferred to retention. Said I liked the card but I was not using it as I earned more miles on other cards and that I didn't want to pay the AF on a card that I was not using. Retention rep gave the run down of the bennies of the card then offered $95 statement credit and 500 extra miles w/ $500 spend for next 16 billing cycles. I noticed that he made sure to tell me how the offer addressed both of my stated issues. I took the offer. Thanks to all for the helpful info in this thread.
square
square
Oct 17, 2013, 2:44 pm
#2029
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,475
Excellent point that you were directed to an offer that addressed both of your issues. I think I may use wording more similar to yours in the future.
Oct 17, 2013, 3:44 pm
#2030
Join Date: Oct 2012
Location: BOS
Programs: MR, UR, AA, AS, HH Gold, SPG Gold, HGP, RR
Posts: 708
I found this article helpful: http://thepointstraveler.com/masteri...tention-bonus/ The author says he/she is a former Citi retention rep.
Oct 17, 2013, 10:38 pm
#2031
Join Date: Dec 2003
Location: CA
Programs: BA, AA, United
Posts: 429
I called on my Citi AA business card today and was offered 10K bonus miles for 5K spending with in 6 months. I am sure, I will get the 5K spend done within the next billing cycle.
I found this article helpful: http://thepointstraveler.com/masteri...tention-bonus/ The author says he/she is a former Citi retention rep.
Oct 17, 2013, 11:18 pm
#2032
Join Date: Jul 2013
Location: KC
Programs: Rapid Rewards
Posts: 15
just tell the initial csr you want to close because of the fee and 99% of them will be glad to transfer you to retention asap.
Last edited by baller4ever85; Oct 23, 2013 at 10:23 pm
Oct 18, 2013, 8:07 am
#2033
Join Date: Dec 2006
Posts: 501
Retention
Called yesterday and said I would cancel due to the $95 fee for my Visa Signature card. Transferred and immediately offered a $95 statement credit if I used the credit card 5 times in the next 3 months. Obviously I took the offer.
Oct 20, 2013, 1:22 pm
#2034
Join Date: Feb 2002
Posts: 1,696
AA Plat Visa Signature
$95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
$95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
Oct 21, 2013, 11:40 am
#2035
Join Date: Mar 2010
Location: singapore
Posts: 116
im wondering if past retention offers for a Citi card will affect my present chances for a good retention offer on a different Citi card?
e.g. I've a TYPremier about to expire, and then an AAdvantage card earlier next year. I don't care for the new TYP benefits so I'm definitely not going to pay the $125.
If they give me a retention offer for the TYP and I take it, will it affect how 'good' the future retention offer on the AAdvantage card might be? (versus me rejecting the TYP retention offer and cancelling the TYP, and possibly shifting the credit line onto the AAdvantage)
e.g. I've a TYPremier about to expire, and then an AAdvantage card earlier next year. I don't care for the new TYP benefits so I'm definitely not going to pay the $125.
If they give me a retention offer for the TYP and I take it, will it affect how 'good' the future retention offer on the AAdvantage card might be? (versus me rejecting the TYP retention offer and cancelling the TYP, and possibly shifting the credit line onto the AAdvantage)
Oct 22, 2013, 12:23 pm
#2036
Join Date: Mar 2010
Location: singapore
Posts: 116
also, anyone else noticed that on their online account, the "Reward Details" link on the left menu no longer appears for their Premier card?
Had been using it to monitor flight points, but that functionality appears to have disappeared.
Had been using it to monitor flight points, but that functionality appears to have disappeared.
Oct 22, 2013, 4:47 pm
#2037
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,855
Because you no longer earn flight points starting 10.20.13 when the current devaluation came in effect. Existing flight points still would be matched until they are depleted. Have you not read the notification on this change that sent out a month or 2 ago?
Oct 22, 2013, 9:18 pm
#2038
Join Date: Mar 2010
Location: singapore
Posts: 116
yep, but i hope that they don't remove the flight points from the statements as well. otherwise, there's not going to be an easy way to track how many flight points i have left. anyway i realise i got a bit OT here, i had meant to post this on the thread about the TYP. sorry guys.
Oct 22, 2013, 9:36 pm
#2039
Join Date: Jun 2013
Location: Orange County, CA
Posts: 115
AA Plat Visa Signature opened 8/2012 (spent $3k to get the bonus and not much thereafter)
$95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months
$95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months
Oct 23, 2013, 9:12 am
#2040
Join Date: Apr 2013
Location: Washington DC
Posts: 38
I called last week to cancel my AA platinum visa because the annual fee was due. I was immediately offered a $95 statement credit for using the card 5 times in three months. I took the offer.
I've had the card since 2010 and have gotten a retention offer every year. I also have another AA platinum account open.
I've had the card since 2010 and have gotten a retention offer every year. I also have another AA platinum account open.