May 22, 2013, 8:47 pm
Last edit by: aeneas3
- Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Citi retention offer reports [2009-2013]
Aug 22, 2013, 9:01 pm
#1936
Join Date: Aug 2010
Location: CLT
Programs: AA, UA, BA, Hilton Diamond, Marriott Gold, IHG Platinum
Posts: 2,074
They'll refund it in full if it was charged in the past 60 days usually. I just called about a TY Premier card a few weeks ago and was offered $125 statement credit for $4500 spend in 3 months.
Aug 22, 2013, 9:49 pm
#1937
Join Date: Aug 2010
Posts: 149
AA Amex opened July 2012 - $95 statement credit + 750 bonus points for > $750 a month (up to 16 months).
No purchases since Oct 2012.
No purchases since Oct 2012.
Aug 22, 2013, 9:59 pm
#1938
Formerly known as stellertony
Join Date: Oct 2006
Location: MEX
Programs: UA Gold, DL Gold, NEXUS, APEC
Posts: 1,146
I don't see what that has to do with my post that you quoted I was just expressing that I was offered the same thing as brownie20. However, other posters in this forum have expressed receiving multiple retention offers on the same card over a period of years.
Aug 23, 2013, 5:01 am
#1939
Join Date: Apr 2011
Posts: 2,055
You are correct. You can get a retention offer every six months although they tend to only do statement credits once per year.
Aug 23, 2013, 9:03 am
#1941
Join Date: Feb 2013
Location: PHL, maybe EWR
Programs: Plat IHG, Marriott Rewards Silver, CSP, Ink Bold, USDM, *Wood Gold, AA, Club Carl
Posts: 285
Aug 24, 2013, 10:59 am
#1942
Join Date: Dec 2011
Posts: 232
Thank you sir
I'm chasing another spend on a recent AOR and cannot take any additional spend offer. So, will cancel.
Another thing, when you call will they ask for Expiration date / CSV code ? Because I dont have the card anymore (but I have 16 digits CC no)
Thanks.
I'm chasing another spend on a recent AOR and cannot take any additional spend offer. So, will cancel.
Another thing, when you call will they ask for Expiration date / CSV code ? Because I dont have the card anymore (but I have 16 digits CC no)
Thanks.
Aug 24, 2013, 12:52 pm
#1943
Join Date: Jun 2011
Posts: 692
Downgrade it to a no annual fee Citi Dividend card and they will refund you the $125
Aug 26, 2013, 5:22 pm
#1944
Join Date: Jan 2003
Location: NYC
Posts: 8,521
Has anyone had any luck getting a second retention offer on the AA Visa after the second year? When the annual fee hit last year I got an offer of 750 bonus miles each month I spent $750 plus a credit for the annual fee. This is good for 18 months so it is still in effect. My annual fee just posted and I'm curious about whether they will make another retention offer this year.
Aug 28, 2013, 7:27 pm
#1945
Join Date: Jul 2013
Posts: 89
Hilton Reserve
This week I've been offered:
a) 2 extra points per dollar at gas stations
b) Downgrade to no-AF Hilton Signature
c) 5000 bonus points after spending $2000
d) 750 bonus points after spending $750 for 16 cycles.
I don't like any of these. I've had the card one year and have only spent $2700. I was offered all of these on 2 different calls to the number on the back of my card: 888-856-4255. Both times that I've called 800-444-2568 this week they have had no offers for me.
My annual fee is September 1st. Do the offers change daily/weekly/monthly?
a) 2 extra points per dollar at gas stations
b) Downgrade to no-AF Hilton Signature
c) 5000 bonus points after spending $2000
d) 750 bonus points after spending $750 for 16 cycles.
I don't like any of these. I've had the card one year and have only spent $2700. I was offered all of these on 2 different calls to the number on the back of my card: 888-856-4255. Both times that I've called 800-444-2568 this week they have had no offers for me.
My annual fee is September 1st. Do the offers change daily/weekly/monthly?
Aug 29, 2013, 10:57 am
#1946
Join Date: Feb 2009
Posts: 129
Any success downgrading TY Premier to Citi Forward?
I will be trying this downgrade next month but wondering if anyone had success downgrading the TY Premier to Forward without being a college student? This seems like the best no annual fee card with 5 points bonus category... If this is not possible, I will probably just cancel the card.
Thanks in advance for any info!
Thanks in advance for any info!
Aug 31, 2013, 11:37 am
#1947
Join Date: Aug 2010
Posts: 275
Called and asked for the $95 fee refunded or I might cancel my Citi AAdvantage Visa Platinum. Have had it for ~3 years at this point. They said if I have 5 transactions in 3 months, they'll credit me my $95 fee. Once my credit comes back up from purchasing a house and a car in a year, I'll start an AOR... New job = not much vacation time anyways 
Sep 3, 2013, 6:58 am
#1948
Suspended
Join Date: Feb 2011
Posts: 313
Weird conversation with Citi ret. rep., called to cancelled citi AA AMEX card which was opened back in July 12. AF hit and I was hoping to get credit to offset the AF. Offered 3000 AA pts after $500 in purchases in 3 months, I said not interested, then he start digging into my other accounts and mentioned that I have had quite a few AA accounts in the past and 2 most recent one."Was it because of bonuses". I was caught off guard! Tried to convince (unconvincingly) that AMEX is not accepted lot of places as compare to AA Visa but I know it was not very comfortable conversation. Finally able to closed the account after little more grilling.
Sep 3, 2013, 8:22 am
#1949
Join Date: Mar 2009
Posts: 98
I've had the AA Plat for 3 years now; I was offered a $95 statement credit for 5 purchases of any amount within the next 3 months.
Sep 3, 2013, 8:33 am
#1950
Join Date: Feb 2013
Location: PHL, maybe EWR
Programs: Plat IHG, Marriott Rewards Silver, CSP, Ink Bold, USDM, *Wood Gold, AA, Club Carl
Posts: 285