May 22, 2013, 8:47 pm
Last edit by: aeneas3
- Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Citi retention offer reports [2009-2013]
Sep 21, 2013, 2:08 pm
#1981
Join Date: Nov 2012
Location: HNL
Programs: AA Citi Visa and Amex, Citi AA Biz, SPG, Amex Green, Zync, Discover It (Starbucks Gold) HHonors Gold
Posts: 268
Called to Cancel my AA Citi Plat Visa Signature (got it 9/2012) After meeting min spend and then taking advantage of a targeted offer, hadn't used the card much. Was told couldn't wait Annual fee, but could provide $95 statement credit, plus 750 bonus AA miles for each month I spend $750 or more dollars for the next 16 cycles. I took the offer 
I'll call in a few weeks for the Citi Amex.
I'll call in a few weeks for the Citi Amex.
Sep 24, 2013, 11:56 am
#1982
Join Date: Aug 2012
Location: MAA, MIA
Posts: 41
called citi today to talk to a retention specialist. the phone rep asked me if I was told by someone to ask for a retention offer, said no and then she asked if I was transferred to a retention specialist and they were not able to offer me any incentives, would I consider closing the account, answered yes. was transferred to the retention specialist, was offered two options
1) $95 statement credit + 1000 bonus points for $1000 spend for 16 billing cycles.
2) 3000 points for $500 spend in 3 months.
needless to say, accepted option 1
1) $95 statement credit + 1000 bonus points for $1000 spend for 16 billing cycles.
2) 3000 points for $500 spend in 3 months.
needless to say, accepted option 1
Sep 24, 2013, 3:00 pm
#1983
Join Date: Jun 2011
Location: LAX
Posts: 588
Citibusiness AA card which I haven't used a single time in the past year:
1) 10k bonus miles after $5k spend in 6 months
2) $50 statement credit
I opted to close the card.
1) 10k bonus miles after $5k spend in 6 months
2) $50 statement credit
I opted to close the card.
Sep 24, 2013, 4:31 pm
#1984
Join Date: Jan 2013
Location: NYC
Posts: 541
Called yesterday about my AA Amex (opened 10/12 in a 2bm). Encountered serious push-back from the front-line CSR, who seemed way too eager to send me to someone else after noting that "you actually spent some money on the card." The retention specialist pushed back as well, noting that the fee hadn't even posted yet and that I have 37 days after it posts to cancel for a full refund.
In the end, she offered 3000 points for $500 spend in 3 months to "give us a little more time before you decide." I accepted and ended the call quickly.
Clearly, I wasn't saying the correct magic words, so I'll just wait a month and call back about this card (and its Visa twin) after the fee posts next month.
In the end, she offered 3000 points for $500 spend in 3 months to "give us a little more time before you decide." I accepted and ended the call quickly.
Clearly, I wasn't saying the correct magic words, so I'll just wait a month and call back about this card (and its Visa twin) after the fee posts next month.
Sep 25, 2013, 8:56 am
#1985
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,649
Hilton Reserve Retention Offers - not much
One year old card. Minimal spends.
Two offers in this order:
1) (Same as in the Wiki already)
750 HHonors Points each month with $750+ in purchases for 16 months
Decline.
2) 5000 HHonors points after $2000 spend within 3 months
Decline.
Two offers in this order:
1) (Same as in the Wiki already)
750 HHonors Points each month with $750+ in purchases for 16 months
Decline.
2) 5000 HHonors points after $2000 spend within 3 months
Decline.
Sep 25, 2013, 1:10 pm
#1986
Join Date: Jul 2011
Location: Orlando, FL
Posts: 196
Citi AA Platinum - Had the card 2 years, with about $2K spent on it last year
1. $95 credit for spending $3K
decline
2. $95 credit for 5 purchases
accepted
1. $95 credit for spending $3K
decline
2. $95 credit for 5 purchases
accepted
Sep 26, 2013, 8:24 am
#1987
Join Date: Oct 2006
Location: Okinawa
Posts: 2,611
How long does a statement credit normally take to post after meeting the requirements?
Sep 26, 2013, 11:32 am
#1990
Join Date: Jan 2000
Location: fort worth, texas
Posts: 946
This is false unless you're calling right when your annual fee is due. It should show up on the statement of the when the credit was offered-- Citi can give you the credit well before the fee posts (and you can spend the credit, then cancel the card before the annual fee if given enough time).
Sep 28, 2013, 12:23 pm
#1991
Join Date: Nov 2012
Location: HNL
Programs: AA Citi Visa and Amex, Citi AA Biz, SPG, Amex Green, Zync, Discover It (Starbucks Gold) HHonors Gold
Posts: 268
Called Citi Retention on my AA Amex Select, funny thing was I got a recording of wait time when I called the number. 'You've reached Citi Retention, the hold time is about 50 seconds, please help Citi in saving this customer'. Obviously this is not a recording the the customer is suppose to hear, but I just found it interesting that this backdoor transfer number has been the same for so long.
Okay unto my offer for my Amex Card. I was offered a $95 statement credit and 1000 Bonus miles with $1K spend for the next 16 cycles. I got the card last September with the 2BM and have probably spend $2K after I met my initial spend.
Okay unto my offer for my Amex Card. I was offered a $95 statement credit and 1000 Bonus miles with $1K spend for the next 16 cycles. I got the card last September with the 2BM and have probably spend $2K after I met my initial spend.
Sep 29, 2013, 10:23 am
#1992
Join Date: Oct 2007
Location: TBD
Posts: 840
Thank you premier
Called Sep 29 complaining about benefit cut
1 year, ~$200 spent/month) 5000 TYPs for $1K spend in 3 month or $125 for $4.5 spend in 3 month. Took the latter.
Called Sep 29 complaining about benefit cut
1 year, ~$200 spent/month) 5000 TYPs for $1K spend in 3 month or $125 for $4.5 spend in 3 month. Took the latter.
Sep 29, 2013, 12:25 pm
#1993
Join Date: Feb 2009
Posts: 699
was considering closing a very infrequently used preferred account because i have a premier card with basically redundant (but better) benefits and i wanted to cut down on the number of citi cards. was offered i think some pretty decent retention offers
1) 10K TYP with $3K spend in 6 months
2) 4X bonus points for groceries, drugstores, gas stations, commuter expenses, garages. 35K cap
3) 2X bonus points on any purchases for i think 6 months? 35K cap
went with option #2 because the extra spend would most likely be in one or two of the included categories
of course i also wont go crazy and spend $8750 in those categories the first billing statement given citi's recent shutdowns...
1) 10K TYP with $3K spend in 6 months
2) 4X bonus points for groceries, drugstores, gas stations, commuter expenses, garages. 35K cap
3) 2X bonus points on any purchases for i think 6 months? 35K cap
went with option #2 because the extra spend would most likely be in one or two of the included categories
of course i also wont go crazy and spend $8750 in those categories the first billing statement given citi's recent shutdowns...
Sep 30, 2013, 11:31 pm
#1994
Suspended
Join Date: Mar 2013
Posts: 465
anyone know their hours of operation pls?
Oct 1, 2013, 12:11 pm
#1995
Join Date: Mar 2010
Location: mountains of western NC
Programs: Life, Love and Laughter
Posts: 8,560
I've had the Citi AA Platinum for four years. I got the $95 statement credit after 5 eligible purchases. I didn't ask for any other offers as that is the one I wanted.
I think that I have gotten the same retention offer every year now. Very nice to have this card with "no annual fee."
The call was very quick and easy - less than 5 minutes. (I called retention directly)
I think that I have gotten the same retention offer every year now. Very nice to have this card with "no annual fee."
The call was very quick and easy - less than 5 minutes. (I called retention directly)