Citi Extended Warranty [Consolidated]
Jan 4, 2019, 9:20 am
#16
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Jan 4, 2019, 1:43 pm
#17
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The Wikipost of this thread contains links to the benefits booklets for most cards.
Changes to Citi card insurance 11/23/14 and 5/15/2016.
Prestige has been updated since 2016, see here:
https://www.cardbenefits.citi.com/~/...R20_FINAL.ashx
Changes to Citi card insurance 11/23/14 and 5/15/2016.
Prestige has been updated since 2016, see here:
https://www.cardbenefits.citi.com/~/...R20_FINAL.ashx
Jan 8, 2019, 2:59 pm
#19
Join Date: May 2013
Posts: 378
I thought there was a master thread for Citi extended-warranty questions but I couldn't find it with a search. I bought AirPods on a Citi card (which I still have) back in early 2017. The AirPods are now failing — they won't hold a charge for more than about an hour — and the one-year Apple warranty has expired. Apple is quoting $69/each to replace them, which is only about $20 less than the price for a new pair plus a new charging case.
My understanding is the AirPods should be covered under Citi's extended warranty for about another year. Has anyone filed a similar claim with Citi? I can't find any exemptions that would apply to failing batteries, but it's possible I missed something. I have the repair estimate and a case number from Apple. Thanks.
My understanding is the AirPods should be covered under Citi's extended warranty for about another year. Has anyone filed a similar claim with Citi? I can't find any exemptions that would apply to failing batteries, but it's possible I missed something. I have the repair estimate and a case number from Apple. Thanks.
Jul 4, 2019, 8:27 am
#21
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
What was the outcome on this? I have an 18 month old Samsung Watch with a severely reduced battery capacity, and remembered that the card I used has this. Not sure if a battery falls under normal wear and tear, or a covered item.
Jul 10, 2019, 11:56 am
#22
Join Date: Feb 2005
Posts: 223
Bump
With Citi taking away Extended Warranty on the Prestige, I'm definitely considering downgrading next year. But we purchased a few items using the Prestige specifically for the Extended Warranty (extra 2 years vs. 1 year). So... I'm definitely curious if anyone knows the answer to this if we downgrade.
Thx
With Citi taking away Extended Warranty on the Prestige, I'm definitely considering downgrading next year. But we purchased a few items using the Prestige specifically for the Extended Warranty (extra 2 years vs. 1 year). So... I'm definitely curious if anyone knows the answer to this if we downgrade.
Thx
Jul 11, 2019, 6:49 am
#23
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Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,558
Bump
With Citi taking away Extended Warranty on the Prestige, I'm definitely considering downgrading next year. But we purchased a few items using the Prestige specifically for the Extended Warranty (extra 2 years vs. 1 year). So... I'm definitely curious if anyone knows the answer to this if we downgrade.
Thx
With Citi taking away Extended Warranty on the Prestige, I'm definitely considering downgrading next year. But we purchased a few items using the Prestige specifically for the Extended Warranty (extra 2 years vs. 1 year). So... I'm definitely curious if anyone knows the answer to this if we downgrade.
Thx
Jul 11, 2019, 11:22 am
#24
Join Date: May 2013
Posts: 378
According to this post in the devaluation thread, it will not:
https://www.flyertalk.com/forum/31236940-post64.html
But given how pertinent the question is, it probably deserves its own thread.
https://www.flyertalk.com/forum/31236940-post64.html
But given how pertinent the question is, it probably deserves its own thread.
Aug 4, 2019, 12:57 am
#25
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,618
I had a claim for ~$35 for a Kindle Fire which died. I went around & round with them for 2 months before they finally paid it. They kept insisting that I take it to an "authorized repair center." Great, but Amazon does not have such a thing. I'd forward over chat transcripts from Amazon stating as much, but then it'd start all over again and they'd demand a repair bill from a repair shop. Finally I got ahold of someone who wasn't a script zombie, realized that it was only $35 for a new tablet...and approved it.
Aug 6, 2019, 8:48 am
#26
Join Date: Aug 2019
Posts: 1
I had a claim for ~$35 for a Kindle Fire which died. I went around & round with them for 2 months before they finally paid it. They kept insisting that I take it to an "authorized repair center." Great, but Amazon does not have such a thing. I'd forward over chat transcripts from Amazon stating as much, but then it'd start all over again and they'd demand a repair bill from a repair shop. Finally I got ahold of someone who wasn't a script zombie, realized that it was only $35 for a new tablet...and approved it.
Aug 6, 2019, 11:22 am
#27
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
We've sent back Kindle Fires a few times to Amazon and been sent refurbished ones as replacement.
That might be faster/easier than dealing with Purchase Protection for this kind of event.
That might be faster/easier than dealing with Purchase Protection for this kind of event.
Aug 8, 2019, 7:27 am
#30
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