Citi Trip Delay Reimbursement (Prestige, Chairman, HHonors, AAdvantage)
Jan 14, 2018, 12:11 pm
#331
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
I was pleasantly surprised after being approved in 10 days for a trip delay claim a few weeks ago. After reading this thread, I was bracing myself for a long fight with Virginia, but I submitted my docs and receipts and was approved without a peep. I initially called in to have a rep start the claims process for me -- she was very friendly and sent over everything I needed. In the end, $450 reimbursed for Ubers, meals, and clothing for a ~24 hour delay after a cancellation and rebooking for a covered traveler (not me). The ticket was an award with the taxes paid on the Prestige.
Jan 17, 2018, 6:34 pm
#333
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
■ The delay is caused by the Common Carrier.
■ The Covered Traveler’s passport, money or other travel documents are lost or stolen.
■ The Covered Traveler(s) are not able to board because of overbooking.
■ The Covered Traveler’s Trip is delayed because of severe weather, a natural disaster, a previously unannounced strike, a quarantine or hijacking.
Jan 18, 2018, 6:15 am
#335
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
The blackout wasn't caused by weather or a natural disaster.
It was a fire to electrical systems and my understanding is that the primary and backup systems were housed in close proximity to each other allowing the fire to take both out. As stupidity isn't a covered reason, this insurance doesn't apply.
Maybe those who have claims can sue Georgia Power for damages. DL is negotiating with them for compensation.
It was a fire to electrical systems and my understanding is that the primary and backup systems were housed in close proximity to each other allowing the fire to take both out. As stupidity isn't a covered reason, this insurance doesn't apply.
Maybe those who have claims can sue Georgia Power for damages. DL is negotiating with them for compensation.
Jan 18, 2018, 9:58 pm
#336
Join Date: Apr 2010
Posts: 309
Layover
Recently had a three leg trip with a 7 hour layover in AMS. The flight to get to AMS was delayed 3 hours. It did not affect my travel plans in substance, as I just arrived later into the layover.
Prestige still paid full reimbursement for claimed expenses.
Prestige still paid full reimbursement for claimed expenses.
Last edited by GarlicFlyer; Jan 19, 2018 at 7:34 pm
Jan 19, 2018, 12:38 pm
#337
Join Date: Oct 2015
Posts: 21
I had this same problem. Have the benefits book(online) in front of you and IIRC open to page 12 and escalate it at least 3 levels. Explain that you have trip delay and not flight delay protection and your trip was delayed 12 hours. Same exact thing happened to me a couple months ago DFW-ORD-AZO. It was resolved in minutes with that top supervisor.
Last edited by liushu; Jan 20, 2018 at 2:20 am
Jan 19, 2018, 12:50 pm
#338
Join Date: Oct 2015
Posts: 21
Amazing. Appreciate the advice. Did this (of course they refuse to escalate and promise callbacks which never happen) but I persisted in getting an actual manager on the phone. I conferenced in a Citibank representative that agreed with me and the correct interpretation of the rules as well. After reading things line by line, and providing some script that our contract attorney suggested, she relented and approved the credit.
Citibank has engaged a despicable organization to provide their travel insurance. Be warned.
Citibank has engaged a despicable organization to provide their travel insurance. Be warned.
Last edited by liushu; Jan 20, 2018 at 2:22 am
Jan 19, 2018, 5:11 pm
#339
Join Date: Oct 2011
Posts: 209
I am in the same boat as some people here, was flying Prg-Fra-Ord and misconnected in frankfurt and got put on the next flight which was the next day, but citi is saying since my Prg-Fra flight was only delayed for an hour and a half I am not eligible, tried escalating to no avail, any tips or advice would be appreciated for anyone else going through this.
Jan 19, 2018, 5:31 pm
#340
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
I am in the same boat as some people here, was flying Prg-Fra-Ord and misconnected in frankfurt and got put on the next flight which was the next day, but citi is saying since my Prg-Fra flight was only delayed for an hour and a half I am not eligible, tried escalating to no avail, any tips or advice would be appreciated for anyone else going through this.
Jan 21, 2018, 2:58 pm
#342
Join Date: Oct 2015
Posts: 21
I am in the same boat as some people here, was flying Prg-Fra-Ord and misconnected in frankfurt and got put on the next flight which was the next day, but citi is saying since my Prg-Fra flight was only delayed for an hour and a half I am not eligible, tried escalating to no avail, any tips or advice would be appreciated for anyone else going through this.
Jan 21, 2018, 4:07 pm
#343
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Which were?
Jan 21, 2018, 4:36 pm
#344
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
I hope you fight this vigorously. I disagree with the decision. Coverage is TRIP based not FLIGHT based. On the same note, GarlicFlyer's claim should have been denied.
Makes no sense that a misconnect resulting in an overnight at connection point caused by a flight delay of less than 3 hours on the delivering flight is not covered while GarlicFlyer's claim is paid and he/she arrived at destination on time.
Posts 314 and 315 poke holes at their interpretation that Trip Delay is based on flight segments.
Makes no sense that a misconnect resulting in an overnight at connection point caused by a flight delay of less than 3 hours on the delivering flight is not covered while GarlicFlyer's claim is paid and he/she arrived at destination on time.
Posts 314 and 315 poke holes at their interpretation that Trip Delay is based on flight segments.