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Citi AA credit cards, except Executive. (2013-2014)

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Old Jun 13, 2013, 2:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
This wiki is no longer being maintained/updated.

See the new thread & wiki at http://www.flyertalk.com/forum/citi-...24-months.html.

* * *


SEE NEW THREAD - 50K AA Cards


As of Sunday August 25, 2013:
Reports indicate personal cards can no longer be rapidly churned.

Click HERE to review the previous thread on this topic.

Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer.

For information on the Executive version of this card, with $450 annual fee, not waived, see: Up to 100k miles Citi Executive AAdvantage offers

MOST CURRENT 50K LINKS:

Citi Personal and Business:50K miles & two Admirals Club one-day passes after $3000 spend in 3 months, $95 fee waived first year.

Citi AA Platinum Personal Mastercard, 50,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here. This is a CHIP and Signature card.

Landing page for 50K Business and Personal MC requires $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to this application page.

OTHER PERSONAL CARDS

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year.

Citi Gold Mastercard. 25,000 miles after $750 spend in 3 months. $50 annual fee, waived first year. Landing page available here

If you are already a Citigold customer, read this post from the Miles Professor about another 50K offer from your branch office for the American Airlines credit card.

OTHER BUSINESS CARDS

Citi Business MasterCard. 40,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 35,000 miles after $1.5k spend in 3 months.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.


Citibank Contacts/Resources (Please add the others that you know)
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 – General Personal Application Inquiries with live rep
  • (800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (866) 606-2787 – General Application and Account Questions with live rep
  • (888) 201-4523 – Application status
  • (866) 606-2961 – Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117

FAQ
  1. Are these AA cards churnable?
  2. What are the most current time-restriction rules in applying for all Citi cards?
  3. Do I need to close existing cards before applying?
  4. When should I close existing Citi accounts?
  5. Can I apply for a business card if I don’t have a business?
  6. Can I buy Visa gift cards to meet my minimum spend?
  7. Do I get 10% back when redeeming miles for awards?
  8. Do I have to use my own AAdvantage number on applications?
  9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
  10. When will my bonus miles post?
  11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
  12. Can I cancel a card using secure messaging?
  13. I activated the card online and got a message about this card replacing an old card. What does that mean?
  14. Which credit bureau does Citi pull and can I force them to use a different one?

1. Are these AA cards churnable?
Yes and No. The general rules are:
  • Personal AA cards: As of August 25, 2013 all linked personal AA cards in this thread can be churned only after Citi decides that you are no longer an existing cardmember. This usually occurs between 12 and 26 months after your last successful AA personal card approval of any type including AA Executive card(s). If you want both a Platinum card and an Executive AA card and are eligible under the 12-26 month rule, get the Platinum card first or the Executive card will restart the clock. Although it is not a hard-and-fast rule, 18 months after previous approval is the most common. YMMV. You do not need to cancel old personal cards.
    • Note: You cannot circumvent this rule by applying for a card type different from your previous Citi AA card. If your last personal AA card was a Visa, the waiting period for your next personal AA card will be the same regardless of whether you apply for a Visa, MC, or Amex.

  • Business AA cards: have been churnable repeatedly by some people without restriction other than the general Citi application rules. Apply once every 91-95 days. For unknown reasons, some other people have been unable to churn business cards at all. Also, some (but not all) people need to completely cancel their previous business card (ie, cancel both the card account and the associated master account) before they can apply for another business card.

    Note: If you encounter difficulty in obtaining a Citi AA business card after holding one before, it may because of the unusual way Citi sets up business accounts. The business account per se has its own master number; like a standard MC/Visa, this master account number is 16 digits. In addition, each card on the account has its own 16-digit card number. Each of these numbers, including the number for the primary cardholder, is different from the master account number.

    Sometimes, when you call to close your card account, all the card numbers are canceled but the master account remains open. When this happens, subsequent applications for a business card may encounter difficulty. Online, there should be a dropdown of accounts under your business login; the number that match your card number is your card account, the number that does not match your card number is your master account. When cancelling, ask to cancel both accounts, giving the last 4 digts of each (as shown in that dropdown).


2. What are the most current time-restriction rules in applying for all Citi cards?
  • Only 1 Citi application of any kind per week (8 days to be safe).
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe).
  • No more than 1 Citi business application in 90 days (95 to be safe). This does not override the rules above.

While the day limits are a little flexible by a few days either way and YMMV, the rules themselves are not flexible. Note: In applying the rules above, count all Citi applications, including denials and/or applications for non-AA cards.

Mixed type Example:
Day 1 60K HHonors Visa
Day 9 or later 50K Personal Platinum Visa
Day 66 or later 50K Business #1
Day 74 or later 60K Executive
Day 161 or later 50K Business #2
18 Months, 74 days or later 50K Personal Platinum Visa

Not sure what day you applied? The date is written year, month, day in the application number: 201402280000 means you applied on Feb 28, 2014


3. Do I need to close existing cards before applying?
No. There is no requirement that you close previous personal accounts. People have reported having 4 or more of the exact same card. However, many people have reported problems getting AA Business cards if they have an open Business account.


4. When should I close existing Citi accounts?
This is a matter of personal preference. Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles (exception - miles were clawed back for returned merchandise around November 2011).

Reasons to keep accounts open:
  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.

Reasons to close accounts:
  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. Your application will automatically be reviewed if your CL's total 75K or more. This may also result in a large disparity between existing account CL's and new CL's, such as 20K, 20K and 1K for a new card, as an example.
  • There is little incentive to pay an annual fee if it is not waived.
  • The annual fee on Business cards is rarely waived.
  • Having a large number of open Citi cards will show up on your credit report and may affect non-Citi applications as well as the overall age of your accounts.


5. Can I apply for a business card if I don’t have a business?
Anyone can apply for a business card. You do not need a registered business with an EIN. If you do not have a business with an EIN or with bills/accounts in the business name, you can apply using your name as the business. The three possibilities are that: 1. You could be approved unconditionally, 2. You could be asked to fax a couple of bills or accounts (water, electricity, gas, cable, or phone bills, bank accounts, etc.) in the name of the business to Citi, or 3. You could be required to fill out and send a 4506-T tax form. Whatever you do do not make up income etc. about the business. Plenty of people have been issued cards for businesses with $0 annual revenue, 1-5 employees, and 0 years in business.


6. Can I buy Visa gift cards to meet my minimum spend?
Purchases from banks are almost always coded as a cash advance regardless of what they are for. Purchases from stores, e.g. CVS, are almost always coded as a purchase.
If you are concerned about it, it’s recommended to send a secure message Citi and have them set your Cash Advance limit to zero. Phone CSRs often say they can not do this.


7. Do I get 10% back when redeeming miles for awards?
It depends. First, the rebate program (which began in April 2012) applies only to holders of these cards:
  • Citi Platinum Select AAdvantage Visa Signature
  • Citi Platinum Select AAdvantage World MasterCard
  • Citi Platinum Select AAdvantage World Elite MasterCard
  • Citi Select AAdvantage American Express
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.

Also, the maximum rebate for any cardholder in a single calendar year is 10,000 miles. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate; the restriction applies per AAdvantage account.

For more on the 10% rebate benefit, see Citi 10% miles back / rebate for reward redemption.


8. Do I have to use my own AAdvantage number on applications?
Yes. The name on the card application must match the name on the AAdvantage account. You cannot apply for multiple cards for different people and use the same AAdvantage account number. AA does not care or even know how many Citi accounts you have so there is no harm in having your AAdvantage account number associated with multiple cards in your name. If you forget to add your AAdvantage account number to your application, an AAdvantage account in your name will be created and can later be merged with your existing account by calling AA.


9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
You need to have faith in the people here if you want to maximize your miles. The people on this board constantly apply for these cards and report back what they are told are the benefits and what they actually receive. The way Citi works is that if you are approved for a card, you will get the bonus associated with the link you applied under as long as you make the minimum spend. It does not matter if you already had the card or anything else. If you are approved - then you get the bonus. The two exceptions to this are: 1. If you fail to clear your cache and accidentally load a cached application, you get the miles associated with that application and 2. Some people have recently succeeded in 'bumping the bonus' by contacting Citi and requesting a match to a 50K offer after applying for a 40K card. If you don't feel like trusting in the experiences of others, then apply for an offer with a landing page.


10. When will my bonus miles post?
Two working days after the date of the statement containing the charge that takes you across the spend threshold. It posts overnight, it'll be there when you check your AAdvantage account in the morning.


11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
No one knows exactly why this is happening to some people (Citi blames AA, AA blames Citi, and both blame the merger). It supposedly has something to do with the time it takes them to properly link your AAdvantage number to your card. There are two ways to deal with this:
  • Wait 1-2 statement periods, and see if the points post on their own. Per Citi, it can take this long for the accounts to link.
  • Call AA (1-800-882-8880) and open a case about it. Most people have had their miles post within 2 weeks of doing this.

For ongoing discussion, see Some AA Citi Card miles not transferred to AAdvantage accounts [Q3 2013 - Q1 2014]


12. Can I cancel a card using secure messaging?
Yes, assuming you have set up the credit card in your Citi account. Quick and easy.


13. I activated the card online and got a message about this card replacing an old card. What does that mean?
When activating cards online, Citi normally displays the text:

"This account replaces your old account, which is now closed. Statements for your old account will be available for up to 6 months. Your current account summary and unbilled transactions are now listed under your new account number."
This is normal and is supposed to be displayed when activating a replacement card but it seems to display even when activating a brand new card. This is nothing to worry about.


14. Which credit bureau does Citi pull and can I force them to use a different one?
Citi appears to use Experian most frequently, followed by Equifax. For some people they pull both. It depends on where you are located. You can check the Credit Boards database to see where card issuers have pulled recently.

For the most part, freezing Experian, or another bureau, will not cause Citi to pull a different bureau. They will almost certainly require you to unfreeze the bureau they wish to pull or deny your application. Some people have been successful providing the PIN but others have not. Mostly, freezing a credit bureau in an attempt to force Citi to pull a different one seems to waste time, money, and effort for little result. But YMMV.

For one person's experiences with various card issuers, check here.


For rules and info on any offers that include Admirals club passes or statement credits, see here.
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Citi AA credit cards, except Executive. (2013-2014)

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Old Nov 2, 2014, 7:29 pm
  #5296  
 
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Originally Posted by slhansen219
I did miss that email... good to know!! On the downside... I ALMOST cancelled my US Air with the Anniversary bonus but did accidentally reduce the CL to $1000 in preparation of cancelling in. I called and told them that I reduced the CL on the wrong card within 24 hours and they basically said too bad, but we can do a credit pull and increase your limit. Tired to get some of my CL moved from my other card but they said no! Oh well... I don't use that card anyway & have only got the 3 month special offer 1x.
If you do get the targeted spend offer, you can do the spend, pay it off, do the spend, pay it off, etc. regardless of your credit line.

But we both got the offer in the mail a few days ago, and the email about it a few days before that, so looks like you aren't going to get it this time.
Brugge is offline  
Old Nov 3, 2014, 6:07 am
  #5297  
 
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 665
Originally Posted by Brugge
If you do get the targeted spend offer, you can do the spend, pay it off, do the spend, pay it off, etc. regardless of your credit line.

But we both got the offer in the mail a few days ago, and the email about it a few days before that, so looks like you aren't going to get it this time.
Lucky you! I'm jealous!
slhansen219 is offline  
Old Nov 3, 2014, 6:12 am
  #5298  
 
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 665
Originally Posted by MadMadso
My spouse just got this: • Your application is pending further review and we need additional information from you. Please call 1-866-606-2787 now to receive an immediate decision.

Can we wait it out and get a decision? He hates all this credit card stuff. (Serve just about had him jumping off a cliff - I had no problems with mine and his was a nightmare).
My husband hates all this stuff too.

Do what I do. Call in, be really nice to the rep, hand the phone to your husband to verify that they can talk to you on his behalf... They'll only ask him a couple of questions then he can hand the phone back to you. Then you can take care of business! Works great for me and husband is only mildly annoyed.
slhansen219 is offline  
Old Nov 3, 2014, 8:52 am
  #5299  
 
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Originally Posted by slhansen219
My husband hates all this stuff too.

Do what I do. Call in, be really nice to the rep, hand the phone to your husband to verify that they can talk to you on his behalf... They'll only ask him a couple of questions then he can hand the phone back to you. Then you can take care of business! Works great for me and husband is only mildly annoyed.
^ Been known to do the same thing myself.
Brugge is offline  
Old Nov 3, 2014, 4:24 pm
  #5300  
 
Join Date: May 2014
Programs: AAA, AA, SW, JB, Starwoods
Posts: 14
Unhappy Citi is unhappy with churning

I had AA advantage for 1 year from April 13 to May 2014 and closed it (18 months since last app), applied to 50K MC AA offer today, got declined, the rep on reconsideration line said it is because I just got a 50 K offer last year and closed the card before paying the annual fee and they are trying to prevent people from doing it.
merryl is offline  
Old Nov 3, 2014, 6:50 pm
  #5301  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Originally Posted by merryl
I had AA advantage for 1 year from April 13 to May 2014 and closed it (18 months since last app), applied to 50K MC AA offer today, got declined, the rep on reconsideration line said it is because I just got a 50 K offer last year and closed the card before paying the annual fee and they are trying to prevent people from doing it.
The left hand of Citi doesn't seem to know what the right hand of Citi is doing.

Citi is happy to have just about anyone not really have to pay the annual fee (net):

http://www.flyertalk.com/forum/citi-...all-cards.html

Hard to know whether they were making up this reason. We've long known that the wait time is (12 to) 18 (to 26) months, because not everyone gets approved at 18 months, that's just the peak of the bell curve of statistical datapoints. And we know that reps often make up reasons for the denial (because they don't know the real reason but they don't to admit that to you).

Wait for you denial letter and see what it says.

Having said that: Because I know of retention bonuses, I hardly ever cancel a Citi personal card after the first year. I always want at least one, maybe two, Citi Platinum cards on hand (so that I always have the benefits from them, like 10% back up to 10k on award redemptions annually).

Last edited by sdsearch; Nov 3, 2014 at 6:55 pm
sdsearch is offline  
Old Nov 3, 2014, 7:19 pm
  #5302  
 
Join Date: May 2014
Programs: AAA, AA, SW, JB, Starwoods
Posts: 14
Originally Posted by sdsearch

Citi is happy to have just about anyone not really have to pay the annual fee (net):

http://www.flyertalk.com/forum/citi-...all-cards.html
That's an interesting point - for some reason I was not offered a retention bonus beyond points when I called to cancel, while my husband got $100 statement credit to cover the annual fee and kept the card. I will see if the letter says anything different but it did sound that the rep was telling the truth, I asked them to use the credit line from my other citi cards but he kept saying it is because they do not want people doing "it" [getting the bonus and closing the card].
merryl is offline  
Old Nov 4, 2014, 12:24 am
  #5303  
swy
 
Join Date: Jul 2008
Programs: Greyhound Vermillion Mithril
Posts: 693
I am confused about the business master account rule. I applied for the biz AA card in July and was denied (I think the official reason was "too many accounts"). After checking out this thread, I thought it was because I had an old biz AA card (which had already been closed for a long time) but I didn't close the master account. I sent an secure message to close the master card and the response told me that it was closed.

However, I can still log in and see the card, and it lists things like available credit line, minimum amount due, next statement date (that is updated monthly, e.g., it shows a Nov 2014 date), etc. I am pretty sure that the card is closed though. It also says in red:

"This account has been converted to a new number or was closed at your request. To access information related to your new account, register the new number and access it with your same user ID and password. If you have any questions regarding your account, please contact our Customer Service Center."

Is this closed "enough" that I can apply for the biz AA card again? Thanks!
swy is offline  
Old Nov 4, 2014, 6:56 am
  #5304  
 
Join Date: Aug 2013
Posts: 236
Originally Posted by merryl
I had AA advantage for 1 year from April 13 to May 2014 and closed it (18 months since last app), applied to 50K MC AA offer today, got declined, the rep on reconsideration line said it is because I just got a 50 K offer last year and closed the card before paying the annual fee and they are trying to prevent people from doing it.
THIS. The wiki needs to be updated. I just got rejected for the AA Business card due to having had an AA business card in the past. The CS rep pointed out that the offer even states "This offer is valid only for first time CitiBusiness® / AAdvantage® Platinum Select® Card cardmembers who apply pursuant to this offer for an account."

You CAN'T churn the business cards anymore. Update the wiki.
rjs11 is offline  
Old Nov 4, 2014, 7:50 am
  #5305  
 
Join Date: Aug 2014
Posts: 305
Originally Posted by slhansen219
My husband hates all this stuff too.

Do what I do. Call in, be really nice to the rep, hand the phone to your husband to verify that they can talk to you on his behalf... They'll only ask him a couple of questions then he can hand the phone back to you. Then you can take care of business! Works great for me and husband is only mildly annoyed.
Thanks slhansen! That's what I did with Serve, but wasn't sure if it would work for credit card apps. I was just thinking of conferencing him in on the call today, but I checked the status first, and he was approved without the call in! Now we just have to get the SW business one approved...(got the you will be notified in 2 weeks...)
MadMadso is offline  
Old Nov 4, 2014, 8:35 am
  #5306  
 
Join Date: Jan 2009
Posts: 24
I applied for the "Citi Platinum Select Mastercard" and that's how it was named on the web page. When I was approved, I was told that I was getting a "Platinum Select WORLD Mastercard." What is the difference? I searched the web and found that both names seem to be used interchangeably for the same card. Does the same card really have two names? What does "World" signify? (Citi Customer Svc. could not answer this question.)
Gregorso is offline  
Old Nov 4, 2014, 8:53 am
  #5307  
 
Join Date: May 2013
Posts: 36
No more citi business churning :(

Originally Posted by rjs11
THIS. The wiki needs to be updated. I just got rejected for the AA Business card due to having had an AA business card in the past. The CS rep pointed out that the offer even states "This offer is valid only for first time CitiBusiness® / AAdvantage® Platinum Select® Card cardmembers who apply pursuant to this offer for an account."

You CAN'T churn the business cards anymore. Update the wiki.
Just applied Citibusiness card today, went into pending, called recon and got the same "bonus for first time applicant only" response. I applied for this card last Nov and cancelled in the summer. I asked the rep if when is the next time I can get the bonus again, she said it's proprietary information. I was really looking forward to churning the card. That's too bad!
katye is offline  
Old Nov 4, 2014, 9:08 am
  #5308  
 
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Originally Posted by katye
Just applied Citibusiness card today, went into pending, called recon and got the same "bonus for first time applicant only" response. I applied for this card last Nov and cancelled in the summer. I asked the rep if when is the next time I can get the bonus again, she said it's proprietary information. I was really looking forward to churning the card. That's too bad!
On the one hand, churning the Bus card has always been YMMV, with some being able to get card after card, and others never getting anything past the first card.

On the other hand, Citi has added this to the latest official EXEC app: "American Airlines AAdvantage® bonus miles are not available if you have had a Citi Executive® / AAdvantage® World EliteTM MasterCard® opened or closed in the past 18 months".

And also this from just above:

Originally Posted by rjs11
The CS rep pointed out that the offer even states "This offer is valid only for first time CitiBusiness® / AAdvantage® Platinum Select® Card cardmembers who apply pursuant to this offer for an account."
So Citi is definitely getting a new attitude towards churning. For once the CSRs might be correct, who'd a thunk it?
Brugge is offline  
Old Nov 4, 2014, 11:40 am
  #5309  
 
Join Date: Jan 2008
Posts: 17
Here is another data : applied 8/2013, Cancel 8/2014. Today went ahead apply for the AA platinum select master card. Got instant approved. 14 months since last approved.
b744jill is offline  
Old Nov 4, 2014, 12:41 pm
  #5310  
 
Join Date: Aug 2012
Location: DCA
Programs: UA AA SPG HILTON AMTRAK
Posts: 42
data point: citi business aa

I applied the business aa through the new link on aa website a week ago. (The first link in the wiki should be the same link). Got pending, but no call back immediately message. 3 days later I checked the status online and found I was approved. Just got the card today. Activated it and confirmed with CS the 50k miles after 3k spending.

This is my 2nd citi business aa card. I got the 1st one a year ago and canceled it 5 months ago. So it does seem it is YMMV with this game
mxhjustin is offline  


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