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Old Apr 17, 14, 5:46 pm   -   Wikipost
FlyerTalk Forums Thread Wiki: Some AA Citi Card miles not transferred to AAdvantage accounts [Q3 2013 - Q1 2014]
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Beginning around November 2013, some new AAdvantage cardholders, especially Business cardholders, found that their earned miles were not actually credited to their AAdvantage accounts.

Apparently, there is an issue connecting some cards to some AA accounts. There is no clear pattern as to why it happens. However, the credit card statements will show miles earned (and sometimes even "deposited") but the miles will not appear in the AA accounts.

As this topic has arisen repeatedly in many threads, we have left this thread open for any further discussion. Once the problem is consistently resolved, this thread will be closed and archived.

There are two primary methods for dealing with the problem:

Wait three months.
For some members, the problem has fixed itself and any past-due miles were automatically deposited after the third or fourth statement.

Follow the advice from healthnut in post 5:
1. Call AAdvantage: 1-800-882-8880
2. Open up a case. Tell the CSR how many miles need to be transferred, from which CC account (last four digits), when they were earned, etc.
3. Write down the case number.
4. If miles do not post within a week, contact number in #1, reference case number, and see what's up. (anndddd request some bonus miles for your hassle )

Additionally, the original conversations in these threads are enlightening:

Citi AA credit cards. Best offers now 50k. [Read wikipost first]
Up to 100k miles Citi Executive AAdvantage offers [Read the wiki before posting]

Datapoint: According to a CSR, AA had done a "software upgrade" causing issues with miles transferring over from Citi. She personally had gotten a lot of calls with this very problem.

After 6 new SMs Citi expedited my miles. Use:
Code:
Dear sir/madam:

If you may at your convenience, please RE-report my miles for Executive Mastercard account ending in XXXX to American Airlines. American Airlines did NOT receive the miles reported on XX/XX/XX.

Here is the last response I have received from American Airlines requesting Citi to RE-report the miles.

---- Subject: Re: Mileage Credit ----
Dear Mr. XX, Its our pleasure to assist our valued AAdvantage members. Thanks for contacting us here at AAdvantageŽ Customer Service. We currently show all active Citibank cards mentioned are appearing in your membership profile.

Please contact Citi and request for them to re-report your miles to us for Executive Mastercard account ending in XXXX so that we may expedite these posting to your account.

Thank you for giving me the opportunity to respond. We look forward to serving you in the future. Regards, Chloe B. AAdvantage Customer Service American Airlines

Thank you very much I appreciate it.

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Old Mar 10, 14, 3:27 am   #1
 
Join Date: Jan 2012
Posts: 6
Some AA Citi Card miles not transferred to AAdvantage accounts [Q3 2013 - Q1 2014]

Moderator Note: See the discussion in the wiki

Hi, I have often read threads on here; but never posted. We are having an issue getting my husbands miles posted to his AA account from his business credit card. Not only have the bonus miles not posted, none of his miles have posted for the past 3 months. He has spoken to Citi and AA. Citi did verify that they do have the correct AA account linked to the credit card. The last person at AA said they saw something; but it should be corrected, and that was a week ago. This is very frustrating. We're talking about almost 60,000 miles. I have an AA personal card and have not had any issues. I guess we need to get another business card to use until this issue can be resolved. Has anybody else had this issue and how long did it take to resolve it. Does anybody have any suggestions? I would really appreciate any advise. Thanks.

Last edited by MDtR-Chicago; Mar 10, 14 at 7:56 am.
LOVETOGO1 is offline   Reply With Quote
Old Mar 10, 14, 4:14 am   #2
 
Join Date: Feb 2003
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Quote:
Originally Posted by LOVETOGO1 View Post
We are having an issue getting my husbands miles posted to his AA account from his business credit card. Not only have the bonus miles not posted, none of his miles have posted for the past 3 months. He has spoken to Citi and AA. Citi did verify that they do have the correct AA account linked to the credit card. The last person at AA said they saw something; but it should be corrected, and that was a week ago. This is very frustrating. We're talking about almost 60,000 miles. I have an AA personal card and have not had any issues.
Numerous people have encountered this same problem in recent weeks. See discussion in the last few pages of Citi AA credit cards. Best offers now 50k. [Read wikipost first].
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Old Mar 10, 14, 4:34 am   #3
 
Join Date: Jan 2012
Posts: 6
Quote:
Originally Posted by beltway View Post
Numerous people have encountered this same problem in recent weeks. See discussion in the last few pages of Citi AA credit cards. Best offers now 50k. [Read wikipost first].
Thanks so much. I usually to to find things; but was looking for a separate post.
LOVETOGO1 is offline   Reply With Quote
Old Mar 10, 14, 5:39 am   #4
 
Join Date: Jan 2008
Posts: 81
This topic needs a separate thread. I recommend mods do not merge this with the generic thread.
apuraja is offline   Reply With Quote
Old Mar 10, 14, 6:35 am   #5
 
Join Date: Sep 2013
Location: SAN/IND
Programs: Hyatt Diamond
Posts: 1,357
1. Call AAdvantage: 1-800-882-8880
2. Open up a case. Tell the CSR how many miles need to be transferred, from which CC account (last four digits), when they were earned, etc.
3. Write down the case number.
4. If miles do not post within a week, contact number in #1, reference case number, and see what's up. (anndddd request some bonus miles for your hassle )
healthnut is offline   Reply With Quote
Old Mar 10, 14, 11:29 am   #6
 
Join Date: Aug 2011
Programs: AA, UAL
Posts: 354
Quote:
Originally Posted by healthnut View Post
1. Call AAdvantage: 1-800-882-8880
2. Open up a case. Tell the CSR how many miles need to be transferred, from which CC account (last four digits), when they were earned, etc.
3. Write down the case number.
4. If miles do not post within a week, contact number in #1, reference case number, and see what's up. (anndddd request some bonus miles for your hassle )
Step #5: Repeat steps 1 through 4 again and again till issue gets resolved.
fromfall98 is offline   Reply With Quote
Old Mar 10, 14, 11:52 am   #7
 
Join Date: Sep 2013
Location: SAN/IND
Programs: Hyatt Diamond
Posts: 1,357
Quote:
Originally Posted by fromfall98 View Post
Step #5: Repeat steps 1 through 4 again and again till issue gets resolved.
Yes, possibly. However with my first Citi AA account, I did that process and the miles were posted within three days.

My 100k Executive statement posts today, so it will be interesting to see how well it syncs in the next few days... May be back in the same boat!
healthnut is offline   Reply With Quote
Old Mar 10, 14, 11:55 am   #8
 
Join Date: Jun 2006
Posts: 33
This is my 5th AA account and the miles did not post where before they posted same day as statement.
quikie is offline   Reply With Quote
Old Mar 10, 14, 12:13 pm   #9
 
Join Date: Feb 2014
Posts: 78
Follow up to Miles not reporting:

Just spoke with Citi Advantage Desk Supervisor after waiting for a call back. I was informed that the known issue with miles not reporting is when "like brand cards" are linked to an AAdvantage account.. The systems registers it as a duplicate when the request is sent and discards it. They have to then send a request to their IT department to have the card manually applied to the AAdvantage number. So if you already had a Mastercard this could be a legit cause to the problem. Let me know how many of you who already had an MC on your account has their 1st statement show as: Miles Report to AA: 0.
Sup3r52man is offline   Reply With Quote
Old Mar 10, 14, 12:41 pm   #10
 
Join Date: Sep 2012
Posts: 472
Definitely had this problem with the Executive MC. Going to call the number and see what they say.
tys90 is online now   Reply With Quote
Old Mar 10, 14, 6:26 pm   #11
 
Join Date: Dec 2013
Posts: 137
Happened to both my wife an I with cards applied for in Dec, met spend in Feb, statement shows miles, none in AA.

Called AA and they opened a ticket, although they said 2+ weeks to resolve the issue.

One thing to note for the wiki is that AA advised that if you are booking award tickets, put the ticket on hold, call them, and they will clear the ticket for you since they area aware of the problem.
TravelingRabbit is offline   Reply With Quote
Old Mar 10, 14, 7:52 pm   #12
 
Join Date: Jul 2013
Posts: 88
Is the problem because of having 2 AA MC's at the same time? If that is the case, I might have shelve my old AA bronze MC.
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Old Mar 10, 14, 9:44 pm   #13
 
Join Date: Feb 2014
Posts: 78
Quote:
Originally Posted by knn9413a View Post
Is the problem because of having 2 AA MC's at the same time? If that is the case, I might have shelve my old AA bronze MC.

Originally Posted by Sup3r52man
From what it seems, if you previously have a Citi AA MasterCard product AA system is having an issue assigning this card as a second MasterCard. As I unravel more I will update.
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Old Mar 10, 14, 10:08 pm   #14
 
Join Date: Aug 2005
Programs: AA,UA,Delta, Alaska,SPG,HHonors, Marriott
Posts: 220
I'm having this issue with AA biz MC, which I opened in December. None of the miles have posted for this account. After several calls, they still haven't been able to fix the miles posting issue. I currently also have several open AA personal Visas, 1 AA biz Visa and a newly open Citi AA Exec MC. The miles from all these accounts continue to post promptly, including those earned on the New AA Exec MC.

Last week, a AA agent opened a case and told me to give them to the end of this week to get the miles posted. We shall see.

The AA agent was able to see all the cards linked to my AA acct and had me confirm which was the problem account.
I Love to Travel is offline   Reply With Quote
Old Mar 10, 14, 11:22 pm   #15
 
Join Date: Oct 2004
Location: Sacramento CA - SMF
Programs: UA 1K, PC Plat, SPG Gld, HH Gld, MR Gld
Posts: 204
Quote:
Originally Posted by I Love to Travel View Post
I'm having this issue with AA biz MC, which I opened in December. None of the miles have posted for this account. After several calls, they still haven't been able to fix the miles posting issue. I currently also have several open AA personal Visas, 1 AA biz Visa and a newly open Citi AA Exec MC. The miles from all these accounts continue to post promptly, including those earned on the New AA Exec MC.

Last week, a AA agent opened a case and told me to give them to the end of this week to get the miles posted. We shall see.

The AA agent was able to see all the cards linked to my AA acct and had me confirm which was the problem account.
I'm having issue with my AA MC Biz account. Personal MC posts fine. Worried my new AA Exec MC will have same issue. Your data seems to point to only the Biz card having problem; which is a relief to me.

I've called Citi and claim it will be fixed soon. Will work phone in morning again.

Agent you spoke to was Citi or AA?
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