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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Oct 6, 2013, 12:04 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Citi's contract to issue Hilton co-branded cards ends in December 2017. Citi will sell most accounts to American Express. The criteria for determining which accounts are eligible to be sold are unpublished. Read Hilton FAQ: http://hiltonhonors3.hilton.com/en/e...-card-faq.html


ALL known links for ALL Citi Hilton Honors cards appear to be dead now.
-----------------------------

This thread is a continuation of: Citi Hilton HHonors Reserve Card (2012 - 2015)


Link no longer working: https://www.citicards.com/cards/cred...7A711D5L00101W

Link no longer working: https://www.citi.com/credit-cards/cr...s-reserve-card

- Earn two weekend night certificates - at select hotels and resorts - after making $2,500 in purchases.

- Enjoy Hilton HHonors Gold Status as long as you are a Citi Hilton Reserve cardmember

- Annual Fee: $95,
not waived


From the app page:
"Weekend Night Certificates offer is not available if you have had any Citi®Hilton HHonorsTM card opened or closed in the past 24 months"."Weekend Night Certificates offer is not available if you have had a Citi Hilton HHonors Reserve Card account that was opened or closed in the past 24 months." (Language change to "any" dates back to August 2016.)


When will I receive my free nights?
Some datapoints indicate that the certificates are emailed ~7 days after the statement in which the spend is met, but others datapoints indicate that it may take 1-2 additional statement cycles before they're actually sent.

How long do I have to use the free nights?
The certificates expire 12 months from the date that they're emailed to you. Your stay must be completed on or before this expiration date.

Do I need to print the certificates and take them with me?
Yes. Some people say they haven't been asked for them, but it's much better to have them and not need them than to need them and not have them.

Can the free weekend certs be redeemed online?
No, you have to call the HHonors department to book them. Even regular Hilton reservations cannot book them, although they can transfer you to the right department.


so the 2-browser trick is dead. can we still apply two HH Reserve card every 65 days, with same HH #, and get four certificates?
Several people have reported successfully churning this card, and receiving the certificates for both cards. Closing one card before applying for another doesn't appear to be required.

You can still get as many as you want of the Citi Hilton 50k cards (except that CITI only allows two cards of any type every 60-65 days).all 50k card offers without 18 month language dead as of 7/5/15

Can you get the anniversary free night bonus without paying the annual fee, or do you get the free night bonus only if you hit $10,000 in charges AND renew?
This seems to be YMMV. Some people have reported not getting it until well after their AF payment is due, while others have reported getting it in time to cancel and have their AF refunded. More data points on this are needed.

Terms and conditions for the free nights
Friday, Saturday & Sunday night, and I don't think there are any blackout nights (beyond the normal HHonors program rules). Here is the description from the Cert as well as the T&C's:

Description: You've received this reward certificate because you've met the purchase requirements with your Citi Hilton HHonors Reserve card. This reward is valid for one complimentary weekend night for a standard room at participating hotels worldwide, subject to availability. This reward is not valid at All-Inclusive or Distinctive properties and cannot be combined with the 5th Night Free benefit or other promotions. Please visit HHonors.com/weekendcertificate to see a list of excluded properties.

GENERAL TERMS AND CONDITIONS
As with any HHonors Reward, this Reward Certificate is subject to all HHonors Terms & Conditions on participation, use, and redemption, posted at http://hhonors1.hilton.com/en_US/hh/terms.do. The hotel stay received with this Hotel Reward Certificate shall be treated as a Hotel Reward Stay, as defined in the Terms & Conditions, except Points & Money, Premium Room and Room Upgrade Rewards cannot be used with this Certificate.

HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.
2. Reward Certificate may not be sold, auctioned, bartered, brokered or purchased except with the express written consent of Hilton HHonors. Any Reward Certificate obtained in this manner by any person or entity will be considered to be fraudulently obtained and will be deemed void if transferred for cash or other consideration. Altered Reward Certificates are void and will not be honored.
3. Reward Certificate may not be combined with other certificates, discounts, packages or promotional offers, or Hotel Reward stays beyond Standard Room Rewards, unless otherwise specified in writing by Hilton HHonors.
4. Reward Certificate cannot be redeemed for cash, prizes or credit. Reward Certificate is not exchangeable.
5. Reward Certificate will not be replaced, reissued or credited if lost, stolen or otherwise destroyed.
6. Reward Certificate is void if copied, prohibited or restricted by law.
7. HHonors members will not earn points or miles for Hotel Reward stays, unless otherwise stated on the Reward Certificate.
8. Reward Certificate expires on the date noted on the face of the Reward Certificate.
9. Reward Certificate must be redeemed in strict accordance with the procedures specified on the certificate.
10. For the purpose of Certificate redemption, a weekend night is defined as a Friday, Saturday or Sunday night, unless specified otherwise on the Reward Certificate.
11. Reward Certificate applies to the room rate and tax of one standard room at a participating hotel and as further provided on the Certificate. A "Standard room" is as defined by the hotel. Any tax liability incurred in connection with the receipt and/or use of this Certificate, including, but not limited to, local or city occupancy taxes, or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the user.
12. Reward Certificate usage is limited to Double Occupancy. Additional occupants, age 19 and above, are subject to the standard extra person charges.
13. Reward Certificate reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Certificate reservations. Reward Certificate reservations that are cancelled outside of the time frame set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's minimum rate for that date.
14. Reward Certificate is valid for the number of nights noted under the description on the face of the Certificate. If the Certificate is valid for more than one night, all nights must be used and the Certificate redeemed for a single stay that includes up to all Certificate nights. The Certificate cannot be broken down and/or redeemed for more than one stay. Any unused nights will be forfeited and will not be replaced or credited.
15. No credit or substitutions will be given for any Reward Certificate including those that are only partially used.
16. Promotional Rewards are for Standard Rooms only.
17. Hotel stays resulting from Reward Certificate are non-commissionable to travel agents.
18. Recipients of Reward Certificate may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Apr 1, 2016, 10:46 am
  #121  
 
Join Date: Sep 2015
Posts: 64
Update

Looking to see if anyone has some recent experience on the 10k free night. I was approved for the card 3/9/15 and completed the 10k in spend. I still haven't been billed the AF (I am guessing it will be when the statement closes 4/7/16).

Should I expect the free night a week after the AF posts?

And if it is longer and I want to cancel the card does Citi prorate their AF's if it is after 30 days from the fee posting?

TIA
Macosty is offline  
Old Apr 1, 2016, 11:19 am
  #122  
dw
 
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
Originally Posted by Macosty
Should I expect the free night a week after the AF posts?
No. Though there have been some exceptions over the years, the experience of most people is that Citi wants to make sure the annual fee is paid before the renewal/10k spend free night is issued.

My most recent data point: For an account that was opened in July (a few years ago), annual fee charged last year on 8/21, the same day the statement cut. The payment due date for that statement was 9/17.

My free night was issued on 9/26, which was after the September statement cut.
dw is offline  
Old Apr 1, 2016, 1:16 pm
  #123  
 
Join Date: Sep 2015
Posts: 64
Originally Posted by dw
No. Though there have been some exceptions over the years, the experience of most people is that Citi wants to make sure the annual fee is paid before the renewal/10k spend free night is issued.

My most recent data point: For an account that was opened in July (a few years ago), annual fee charged last year on 8/21, the same day the statement cut. The payment due date for that statement was 9/17.

My free night was issued on 9/26, which was after the September statement cut.

Thanks for the response...do you know how they handle canceling the card after the AF posts...do they prorate it and give you a credit back or are you out of luck after 30 days?
Macosty is offline  
Old Apr 8, 2016, 8:49 am
  #124  
 
Join Date: Nov 2012
Posts: 1,083
I don't see any language about 18 months on the application page. Is the card churnable again?
DealAddict is offline  
Old Apr 8, 2016, 9:30 am
  #125  
 
Join Date: Jul 2011
Posts: 72
It seems that the prohibition period is extended to 24 months for many citi CC products
plainheart is offline  
Old Apr 8, 2016, 10:55 am
  #126  
dw
 
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
Originally Posted by DealAddict
I don't see any language about 18 months on the application page. Is the card churnable again?
I found the new language under footnote 2:

"Weekend Night Certificates offer is not available if you have had a Citi Hilton HHonors Reserve Card account that was opened or closed in the past 24 months."
dw is offline  
Old Apr 8, 2016, 10:58 am
  #127  
 
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
AF Posted 11/17/15 with $10k spend met, confirmed via SM, no Annual Night issued yet.. This is the longest I've waited out of all our accounts.
frudd38 is offline  
Old Apr 8, 2016, 12:57 pm
  #128  
 
Join Date: Oct 2011
Posts: 4,166
Originally Posted by frudd38
AF Posted 11/17/15 with $10k spend met, confirmed via SM, no Annual Night issued yet.. This is the longest I've waited out of all our accounts.
You've waited over 4 months? How aggressive have you been in getting the anniversary free night?
Superorb is offline  
Old Apr 8, 2016, 4:51 pm
  #129  
 
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Originally Posted by Superorb
You've waited over 4 months? How aggressive have you been in getting the anniversary free night?
I have had a handful to use this year and also a handful issued after AF like clockwork so wasn't in any rush to get it issued.. but 4 months now I will follow up. Have not contacted them yet about it since I confirmed via SM that I met the spend.
frudd38 is offline  
Old Apr 9, 2016, 5:27 pm
  #130  
sfp
 
Join Date: Mar 2010
Location: SF
Posts: 48
Another datapoint for the two sign-up bonus reward certificates: Met spend ~2 weeks before statement close date, statement closed 4/7, received 2 reward certs via e-mail the morning of 4/9. HHonors line was able to view my previously made cash reservation, canceled it, and re-book (by inserting appropriate # of points in my account, then using certs to cover the points).
sfp is offline  
Old Apr 11, 2016, 6:23 pm
  #131  
 
Join Date: Feb 2015
Posts: 69
I thought 8 weeks was a long time to wait for the annual free night certificate, but apparently not? Seems pretty unorganized.
Drew777 is offline  
Old Apr 12, 2016, 4:40 pm
  #132  
 
Join Date: Feb 2009
Posts: 6,606
With the new 24 month language I may grab my first Reserve card and one for my wife and dad also.

Has anyone had a problem calling and booking a room using certs with another person staying ?

I use my dads points and IHG, Marriott certs no problem as well as his Hilton points but wanted to make sure certs are not an issue.


Are the certs good as long as there is a room available ? The hotel I stay at has standard rooms for 60K but as spring draws near they always increase the points needed for the same standard room, sometimes to 100k points.

I just want to make sure I can actually use the certs as I probably wouldn't have them in hand until July for a March 2017 stay.


Thanks
flyer4512 is offline  
Old Apr 12, 2016, 8:18 pm
  #133  
 
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
No problems using the certs for other people, although I have only done for family.

Certs can be used as long as there are standard rooms available, regardless of point requirement.
ctbarron is offline  
Old Apr 13, 2016, 6:23 am
  #134  
 
Join Date: Apr 2014
Location: Miami
Posts: 138
Statement closed 4/11 with min spend met, points posted to Hilton 4/12, details of the points show in all points activity today but no certificates. Citi says they see I earned the certificates but nothing they can do to find out when they will be issued.

Im still somewhat puzzled why the certificates are more difficult than a points bonus which usually posts right away.
mike814 is offline  
Old Apr 13, 2016, 8:45 am
  #135  
 
Join Date: Oct 2011
Posts: 4,166
Originally Posted by mike814
Statement closed 4/11 with min spend met, points posted to Hilton 4/12, details of the points show in all points activity today but no certificates. Citi says they see I earned the certificates but nothing they can do to find out when they will be issued.

Im still somewhat puzzled why the certificates are more difficult than a points bonus which usually posts right away.
It's Citi's IT, and it's par for the course. Nothing they do is logical or makes sense.
Superorb is offline  


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