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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Oct 6, 2013, 12:04 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Citi's contract to issue Hilton co-branded cards ends in December 2017. Citi will sell most accounts to American Express. The criteria for determining which accounts are eligible to be sold are unpublished. Read Hilton FAQ: http://hiltonhonors3.hilton.com/en/e...-card-faq.html


ALL known links for ALL Citi Hilton Honors cards appear to be dead now.
-----------------------------

This thread is a continuation of: Citi Hilton HHonors Reserve Card (2012 - 2015)


Link no longer working: https://www.citicards.com/cards/cred...7A711D5L00101W

Link no longer working: https://www.citi.com/credit-cards/cr...s-reserve-card

- Earn two weekend night certificates - at select hotels and resorts - after making $2,500 in purchases.

- Enjoy Hilton HHonors Gold Status as long as you are a Citi Hilton Reserve cardmember

- Annual Fee: $95,
not waived


From the app page:
"Weekend Night Certificates offer is not available if you have had any Citi®Hilton HHonorsTM card opened or closed in the past 24 months"."Weekend Night Certificates offer is not available if you have had a Citi Hilton HHonors Reserve Card account that was opened or closed in the past 24 months." (Language change to "any" dates back to August 2016.)


When will I receive my free nights?
Some datapoints indicate that the certificates are emailed ~7 days after the statement in which the spend is met, but others datapoints indicate that it may take 1-2 additional statement cycles before they're actually sent.

How long do I have to use the free nights?
The certificates expire 12 months from the date that they're emailed to you. Your stay must be completed on or before this expiration date.

Do I need to print the certificates and take them with me?
Yes. Some people say they haven't been asked for them, but it's much better to have them and not need them than to need them and not have them.

Can the free weekend certs be redeemed online?
No, you have to call the HHonors department to book them. Even regular Hilton reservations cannot book them, although they can transfer you to the right department.


so the 2-browser trick is dead. can we still apply two HH Reserve card every 65 days, with same HH #, and get four certificates?
Several people have reported successfully churning this card, and receiving the certificates for both cards. Closing one card before applying for another doesn't appear to be required.

You can still get as many as you want of the Citi Hilton 50k cards (except that CITI only allows two cards of any type every 60-65 days).all 50k card offers without 18 month language dead as of 7/5/15

Can you get the anniversary free night bonus without paying the annual fee, or do you get the free night bonus only if you hit $10,000 in charges AND renew?
This seems to be YMMV. Some people have reported not getting it until well after their AF payment is due, while others have reported getting it in time to cancel and have their AF refunded. More data points on this are needed.

Terms and conditions for the free nights
Friday, Saturday & Sunday night, and I don't think there are any blackout nights (beyond the normal HHonors program rules). Here is the description from the Cert as well as the T&C's:

Description: You've received this reward certificate because you've met the purchase requirements with your Citi Hilton HHonors Reserve card. This reward is valid for one complimentary weekend night for a standard room at participating hotels worldwide, subject to availability. This reward is not valid at All-Inclusive or Distinctive properties and cannot be combined with the 5th Night Free benefit or other promotions. Please visit HHonors.com/weekendcertificate to see a list of excluded properties.

GENERAL TERMS AND CONDITIONS
As with any HHonors Reward, this Reward Certificate is subject to all HHonors Terms & Conditions on participation, use, and redemption, posted at http://hhonors1.hilton.com/en_US/hh/terms.do. The hotel stay received with this Hotel Reward Certificate shall be treated as a Hotel Reward Stay, as defined in the Terms & Conditions, except Points & Money, Premium Room and Room Upgrade Rewards cannot be used with this Certificate.

HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.
2. Reward Certificate may not be sold, auctioned, bartered, brokered or purchased except with the express written consent of Hilton HHonors. Any Reward Certificate obtained in this manner by any person or entity will be considered to be fraudulently obtained and will be deemed void if transferred for cash or other consideration. Altered Reward Certificates are void and will not be honored.
3. Reward Certificate may not be combined with other certificates, discounts, packages or promotional offers, or Hotel Reward stays beyond Standard Room Rewards, unless otherwise specified in writing by Hilton HHonors.
4. Reward Certificate cannot be redeemed for cash, prizes or credit. Reward Certificate is not exchangeable.
5. Reward Certificate will not be replaced, reissued or credited if lost, stolen or otherwise destroyed.
6. Reward Certificate is void if copied, prohibited or restricted by law.
7. HHonors members will not earn points or miles for Hotel Reward stays, unless otherwise stated on the Reward Certificate.
8. Reward Certificate expires on the date noted on the face of the Reward Certificate.
9. Reward Certificate must be redeemed in strict accordance with the procedures specified on the certificate.
10. For the purpose of Certificate redemption, a weekend night is defined as a Friday, Saturday or Sunday night, unless specified otherwise on the Reward Certificate.
11. Reward Certificate applies to the room rate and tax of one standard room at a participating hotel and as further provided on the Certificate. A "Standard room" is as defined by the hotel. Any tax liability incurred in connection with the receipt and/or use of this Certificate, including, but not limited to, local or city occupancy taxes, or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the user.
12. Reward Certificate usage is limited to Double Occupancy. Additional occupants, age 19 and above, are subject to the standard extra person charges.
13. Reward Certificate reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Certificate reservations. Reward Certificate reservations that are cancelled outside of the time frame set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's minimum rate for that date.
14. Reward Certificate is valid for the number of nights noted under the description on the face of the Certificate. If the Certificate is valid for more than one night, all nights must be used and the Certificate redeemed for a single stay that includes up to all Certificate nights. The Certificate cannot be broken down and/or redeemed for more than one stay. Any unused nights will be forfeited and will not be replaced or credited.
15. No credit or substitutions will be given for any Reward Certificate including those that are only partially used.
16. Promotional Rewards are for Standard Rooms only.
17. Hotel stays resulting from Reward Certificate are non-commissionable to travel agents.
18. Recipients of Reward Certificate may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Jun 8, 2017, 10:24 pm
  #391  
 
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,727
Originally Posted by sdsearch
Are you sure they pulled Experian? Just because they pulled that for you before doesn't mean they pulled that for you this time, unless they specifically told you that they (only) pulled Experian for this application. (Yes, there's also history of Citi sometimes randomly pulling two different bureaus for someone instead of just one.)
If not Experian then it's even fewer than 3 HPs.
italdesign is online now  
Old Jun 9, 2017, 12:34 am
  #392  
 
Join Date: Sep 2013
Posts: 401
Originally Posted by hiima
So, the old Costco Amex account disappeared eventually and the new citi Costco account shows the full history. I had Costco Amex transferred.

Very good to know. I figured I'd bring up this point since it could have some Chase 5/24 ramifications if someone applied for this card now and then it ended up showing as two accounts opened (even though one of them would be closed after the switch).

Originally Posted by mia
American Express sold the Costco book to Citi. It should be easy to find out how this was reported to credit bureaus.

The card numbers will change (All American Express numbers start with "3", all VISA numbers start with "4"), but that doesn't mean a new account is created.
Hopefully what hiima reported is the same in reverse.
MDJennings is offline  
Old Jun 9, 2017, 3:24 am
  #393  
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Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
Hi,

I have one more free night voucher expiring on June 25th. Does that mean the night must be used by that date or that I must book by that date?

thanks
oneworld82 is offline  
Old Jun 9, 2017, 5:16 am
  #394  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Originally Posted by oneworld82
... Does that mean the night must be used by that date or that I must book by that date?
This question appears to be answered in the Wikipost at the top of the thread:

How long do I have to use the free nights?
The certificates expire 12 months from the date that they're emailed to you. Your stay must be completed on or before this expiration date.

mia is offline  
Old Jun 9, 2017, 9:36 pm
  #395  
 
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,727
Update: confirmed they pulled Experian and it only has 3 HPs in 6mo. What. The. Hell.

Am I the only one that this has happened to?

Originally Posted by italdesign
not sure how this happened, but denied for Reserve with only 3 Experian apps in 6mo. Supervisor refused to only look at 6mo of inquiries, instead saying there's a lot of inquiries in the whole report (obviously) and refused to overturn the denial. My last Citi app a few months ago was also a denial, for the same reason, though I had 6 apps in 6mo back then and thought that was the reason. But with only 3 apps this time, something seems to have changed. I will get latest Experian report tonight and confirm inquiries. Thoughts?
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Old Jun 9, 2017, 10:29 pm
  #396  
 
Join Date: Sep 2013
Posts: 401
Originally Posted by italdesign
Update: confirmed they pulled Experian and it only has 3 HPs in 6mo. What. The. Hell.

Am I the only one that this has happened to?
What is your income? How much available credit do you currently have? Are you sure you're not on any sort of Citi blacklist?

(I might have missed it), but what was the official reason for denial in the letter they sent you?
MDJennings is offline  
Old Jun 10, 2017, 9:42 am
  #397  
 
Join Date: Jan 2006
Location: MSP
Programs: SAA, DL, BA, UA, IHG, SPG
Posts: 162
I applied for this card online a few days ago and was approved instantly, notified after application and by email. Received a UPS Next Day Air letter from Citi yesterday and figured they expedited my card - instead it was just the paper notice of approval, saying to expect my card in 7-10 days. Very strange Citi... very strange.
aviationwiz is offline  
Old Jun 12, 2017, 12:21 am
  #398  
 
Join Date: Apr 2004
Location: CA
Posts: 1,309
Same here. Card came snail mail few days later.
Originally Posted by aviationwiz
I applied for this card online a few days ago and was approved instantly, notified after application and by email. Received a UPS Next Day Air letter from Citi yesterday and figured they expedited my card - instead it was just the paper notice of approval, saying to expect my card in 7-10 days. Very strange Citi... very strange.
kaiotes is offline  
Old Jun 12, 2017, 3:09 am
  #399  
 
Join Date: Jan 2004
Location: SAN
Programs: DL, UA, AA
Posts: 14
Long time lurker...

Applied for the Reserve yesterday 6/11 (using Safari on Windows 10) and got instantly approved. Instant email notification and notice to expect the card in 7-10 days. Looking forward to the weekend nights :-)

DP: I have 5 other (open) Citi cards, barely used much these days, except the DC one.
gatito is offline  
Old Jun 12, 2017, 3:00 pm
  #400  
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Join Date: Jan 2005
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Exclamation Link in wiki is dead!!

The link in the Wiki labeled working as of 5/1/16 now leads to a list of Citi credit cards, not to an application landing page.
sdsearch is offline  
Old Jun 13, 2017, 7:35 am
  #401  
 
Join Date: Mar 2015
Posts: 269
Is the welcome package that comes with the card supposed to have the info about the two free nights after X spend amount? I think I cut it really close to my last Citi Hilton card about 2 years ago... Saw the links going away and didn't do exact math.
the188 is offline  
Old Jun 13, 2017, 7:42 am
  #402  
 
Join Date: Apr 2002
Posts: 2,950
Applied yesterday for the card. Received the pending message, so had to call in. Approved with $28K credit limit. I only have one other Citi card open, but at least a dozen various card applications in the past 24 months. I never had a Citi HH card of any flavor.
TTT103 is offline  
Old Jun 13, 2017, 8:03 am
  #403  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Originally Posted by sdsearch
The link in the Wiki labeled working as of 5/1/16 now leads to a list of Citi credit cards, not to an application landing page.
Link was not working on Monday night, but appears to have been fixed. If it works for you please update the Wikipost.
mia is offline  
Old Jun 13, 2017, 11:57 am
  #404  
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Originally Posted by mia
Link was not working on Monday night, but appears to have been fixed. If it works for you please update the Wikipost.
I just tried again now, and it still redirects to:

https://www.citi.com/credit-cards/co...l-credit-cards

whether I view in a normal or incognito window.

So it is in a yo-yo mode, or is it working from some places / computers / browsers but redirecting to that list form other places / computers / browsers?

See this thread in the Hilton forum for more Citi website confusion. One person keeps seeing the HH cards on the Citi list of travel cards (and even posted a picture in that thread to prove it), while no one else seems able to!
sdsearch is offline  
Old Jun 13, 2017, 1:40 pm
  #405  
 
Join Date: Mar 2011
Posts: 96
The link in the wiki hasn't worked for me since yesterday either, but this one still works.

https://www.citicards.com/cards/cred...OL&sc=62HZ17A7
bksmm is offline  


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