Sure, why not.;-)

Didn't read any flag waving in your post. Further, as long as you wave your flags amongst yourselves I could care less. It's when you wrap yourself in it for the selling of your point that I will call you on it....

In my experience, the Leads and Supervisors are power hungry head cases.

I refuse to discuss complaints with anyone lower than Screening Manager and have had only 1 bad experience dealing with complaints this way.

Wow. . first night on to read this section of the forums. . .how depressing and distressing. Those posting are TSA reps? As far as "solutions" I think that many people on this board have provided solutions and yet nobody appears to be listening. ..

1. Stop checking IDs so often. You check them once when we enter, why do you need to continue checking them.

2. Make everything consistent!

3. Treat customers as decent human beings. What has happened to "Please and thank you?" Simple words, cost nothing, and yet has a huge impact. You say that you (the posters from TSA here) want to be treated with respect and yet from these posts I am shaking my head wondering if this is how you act in real life (btw. . .I have met Spiff in real life on several occasions and can only say that for you to say that he's an empty vessel as well as other comments well. . you are wayyyyy off base as well as offensive!).

4. Make the process easy for those of us travelling. This is NOT about you. .. it is about getting us to our flights with the least amount of hassle. I am not going to get into a debate/discussion about whether or not I think the TSA is doing a good job, but I am fascinated by the fact that so many of the posters from the TSA are so "defensive" as well as "offensive" imo. . .Why is there a line that can only be used by the crew when the line for regular passengers is so long? What has happened to common sense?

Finally. . .I think that the tone of this thread is horrible. It's offensive, it's personal, and it serves no purpose when somebody has a legitimate complaint that the responses are so imo juvenile. . .that alone speaks volumes.

TacomaRain,

Were leads told to play the role of a backup supervisor?

Most seem not to work in rotation and such and hang around the Sup desk all day.

1. I can only guess that things at DFW are different from other parts of the country, because for the most part we don't check BP w/IDs after the private company ticket checker clears the passenger-in fact, many times passengers offer them to us and we tell them they won't need them until they get to their gate...

2.This will shake out eventually, and probably sooner than later, but TSA IS a new organization and subject to a certain amount of growing pains(not the least of which is surviving it's second birthday)...

3. Once again, at our airport, we go the extra mile in being polite to passengers-most respond in like manner, but for the few who don't, we still stay professional in our interaction with them as much as the passenger will allow....

4. Once again, my airport must be an anomily(sic)in that flight crews must go thru the checkpoint line like anyone else-the fact that other airports gives them preferential treatment explains their attitude sometimes, but for the most part, these days at the worst flight crews behave indifferent and cool towards us, but no longer nasty-i will say that i wish every airport had a separate flight crew/airport employee checkpoint-there is a different paradigm involved here as these people have jobs they need to get to to be able to serve the passengers better...as far as getting you to your flight with the least amount of hassle, we try to do our best there(despite what the fab four will retort here)and following the suggestions made by screeners at the front of the checkpoint, whether you agree with them or not, will actually make the process go faster for you-yes, this includes the shoe thing and also the continuous inspection of laptops and bags at the ETD, but your suggestions are listened to-the revised second chance policy at the mag is a good example of that.
Don't believe anyone when they tell you that no one at TSA hears what you say ( certain folk WILL tell you this as soon as they can get to their keyboards)

Why do I feel that way? Because ALL Leads and Supervisors were hired based on the results of a test, not a resume. There are 19 year old Supervisors out there lording over much better qualified screeners who could run circles around these "kids." Anyone who went through the hiring process knows it was a farce. Of that there is no denying. Sure, there are some great Leads and Supervisors out there, but there is a great number of really bad ones. I worked with one of the really bad ones, a man with such low self-esteem that he was always trying to build himself up in the eyes of the management by pulling stunts designed to make himself be the hero. Believe it or not, he is still there. The hiring process could have been done a lot better, even though there was a very short amount of time to accomplish it.


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Don't take life too seriously, afterall, you won't get out alive.

Unknown Screener, yse, you are absolutely right about the hiring process. No, not all leads, supervisors and particularly managers were hired because of their qualifications. I agree with you also that there are many screeners that I work with that have unbelievable qualifications. Of course TSA blames this all on the company that they used to do the process, but even when TSA had the opportunity to make it right as they did here at SeaTac they still screwed it up. We still have certain individuals with little or no experience that were permanently promoted into Supervisory rolls. Is it going to get any better? Not as long as these clueless local managers have control of the system.

I find it fascinating that so many of the TSA posters here on this board seem/appear so disgruntled. Why don't you quit your job and get another one somewhere else? I'm sure if this is the "attitude" that you have you are bringing it to the job whether knowingly or not.

I'm baffled as to why they continue to defend idiotic policies while at the same time admitting the (agreed upon) policies does nothing for actual safety only virtual safety. I agree that some of the TSA screeners (at the airports) appear to be miserable and if what the TSA posters here say about their employer is true it's no wonder they enjoy baiting and intimidating customers. It seems they get a thrill out of pissing off passengers. It wouldn't surprise me if they make side bets on how many they can make miss their flights and turn over to a LEO.

Oh, Oh CG, your complete idocy is showing again. I think that if you can't get your brain out of neutral (which it seems to always be in) that maybe you should put it in reverse and back your head out of your a..!

Idsant now there is a wonderful idea. If all of us that are disgruntled would just quit then TSA would be operated only by clueless managers and some screeners who DO, in fact get a kick out of lording over passengers. I, for one feel that if I stay I MIGHT just have a small chance of changing the system and making it a viable tool for what it was designed.

Or perhaps new screeners could be brought in who actually realize that the PASSENGERS are their CUSTOMERS as well as human beings and deserve respect and civility?

Wow. . .I am sorry that you feel the need to personally attack others too e.g., CG above - what purpose does that serve?

"Or perhaps new screeners could be brought in who actually realize that the PASSENGERS are their CUSTOMERS as well as human beings and deserve respect and civility?"

Yes, a lot of us have issue with TSA and yes a lot of screeners at my airport and it seems other airports are looking for new jobs.

But in that time I personally don't let my personal life interfer with my work life. I treat passengers with respect, when they want it. When a passenger wants to be left alone, I do it, while still doing my job.

I grew up using "Sir, Thank You" so I still use it. But if I'm talking to someone else my age, I talk differently with them, and it seems to make people more comfortable.

Screeners in general understand, at least I think so, that your the customer. Some do have issues, sure, what business doesn't? But anyway, the company makes it hard for us to treat you that way.

A bit of advise to the newcomers to Flyertalk. I would be more incline to listen to the opinions of members that have several hundred to several thousand posts than loud mouth insensitive and disrespectful people that a few of you seem to be. Tone down your response and offer a little respect towards a differing opinion and stop flaming. If your attacks go on, you will be banned from FlyerTalk and we here will be the better for it. Mature adults offer respect while immature idiots posts in the tone we have seen the past few days here on this thread.