Service Animal Fiasco
#16
Join Date: Nov 2008
Posts: 3,657
It's not like anyone has alleged that these support animals have caused any inconvenience to other passengers --- other than some confusion among the flight crew about how to handle them, that is. Why would it matter to you what comfort items another passenger chooses to bring aboard?
If you're that bothered by support animals aboard aircraft, perhaps you ought to be the one staying home rather than them ...
If the regs say that the passenger has to have documentation, then so be it. But if the operator doesn't ask for the documentation, it's not the passenger's fault ...
#18
Original Poster
Join Date: Jan 2004
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:::biting my tongue about the legitimacy of most lap-sized dogs being "service animals":::
...and even if this little dog is truly a service animal, or comfort animal, how much help is it to the owner if it stays in its little bag for the entire flight, anyway? It makes much more sense for the dog to be out so it can "help", whether it is alerting the owner to an impending seizure or offering comfort.
I think the flight attendant on the second flight was right, as there are not supposed to be *any* bags on the bulkhead row floor during takeoff or landing. In contrast, people who travel with "pets" are not generally permitted to sit in exit or bulkhead rows, because of traffic flow and carry-on stowing regulations.
I have to wonder if this lady was just trying to fly with her pet for free and sit in a bulkhead row, to boot.
...and even if this little dog is truly a service animal, or comfort animal, how much help is it to the owner if it stays in its little bag for the entire flight, anyway? It makes much more sense for the dog to be out so it can "help", whether it is alerting the owner to an impending seizure or offering comfort.
I think the flight attendant on the second flight was right, as there are not supposed to be *any* bags on the bulkhead row floor during takeoff or landing. In contrast, people who travel with "pets" are not generally permitted to sit in exit or bulkhead rows, because of traffic flow and carry-on stowing regulations.
I have to wonder if this lady was just trying to fly with her pet for free and sit in a bulkhead row, to boot.
THe lady did produce a laminated card to the supervisor. he looked at it, said "I don't have my glasses. Does it say you are allowed to keep a piece of luggage on your lap during take off, because that's against FAA regulations". I thought that was kinda funny.
On the first flight, the lady was row 1, aisle. they asked her to move to window so her doggie bag would not impede the ability to exit in case ogf an emergency.
By the way, the entire flight, this lady was a huge pain in the rear, spilling water, getting up and down, asking her seatmates (strangers) to get up and down, hold her stuff, etc.
I was glad I was across the aisle.
#19
Join Date: Jan 2005
Posts: 118
I worked with a guy who was a veteran with PTSD and had a Golden Retriever for emotional support. On one cross country flight (don't remember carrier), the FA actually encouraged him to let the dog in the middle seat. And it was bulkhead.
#20
Join Date: Dec 2010
Location: Monterey Bay Area
Programs: Independent Libertarian
Posts: 326
PTSD & Animals
I don't know about "2" but some Soldiers with PTSD are being provided with
"emotional support animals" to help them deal with their trauma. FYI.^
#21
In Memoriam, FlyerTalk Evangelist
Join Date: Nov 2002
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Folks, we've deleted two posts where the topic was nothing more than commenting on each other rather than on the topic.
Please keep the comments to the topic only and not on each other.
And, folks, if you have an issue with a post, hit the RBP button and don't retaliate in the thread.
Thanks to the 98% of you who don't personalize their comments and who play by the rules.
_________________________
Cholula
TS/S Co-Moderator
Please keep the comments to the topic only and not on each other.
And, folks, if you have an issue with a post, hit the RBP button and don't retaliate in the thread.
Thanks to the 98% of you who don't personalize their comments and who play by the rules.
_________________________
Cholula
TS/S Co-Moderator
#22
Join Date: May 2005
Posts: 4,735
#23
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
I have no problems with a legitimate service animal on board with reasonable restrictions. I do have a problem with passengers bringing pets on board masquerading as service animals so they can avoid the restrictions on pets (fees and number allowed in the cabin).
The US Airways debacle with a full size pig brought on board is indicative of the abuses of the system.
Support animals need to have required training. There should be some national standards and certification so the carrier is satisfied the animal is truly a service animal.
In the case of legitimate service animals, they do receive public socialization training. Good.
No training is required of "emotional support" animals. I truly loved my red-eye flight with the purported emotional support animal on the lap of the woman behind me that yipped the ENTIRE flight while she kept cooing, "Now LuLu, you have to stop barking."
The US Airways debacle with a full size pig brought on board is indicative of the abuses of the system.
Support animals need to have required training. There should be some national standards and certification so the carrier is satisfied the animal is truly a service animal.
In the case of legitimate service animals, they do receive public socialization training. Good.
No training is required of "emotional support" animals. I truly loved my red-eye flight with the purported emotional support animal on the lap of the woman behind me that yipped the ENTIRE flight while she kept cooing, "Now LuLu, you have to stop barking."
#24
Join Date: Nov 2008
Posts: 3,657
I have no problems with a legitimate service animal on board with reasonable restrictions. I do have a problem with passengers bringing pets on board masquerading as service animals so they can avoid the restrictions on pets (fees and number allowed in the cabin).
[...]
There should be some national standards and certification so the carrier is satisfied the animal is truly a service animal.
[...]
There should be some national standards and certification so the carrier is satisfied the animal is truly a service animal.
First: according to the Wikipedia article, the ADA restricts the "service animal" designation to dogs. No cats, no monkeys, no pigs. That would eliminate one class of problems; carriers can simply concern themselves with just dogs.
Beyond that ... how much effort do we want to expend on creating certifications for service dogs? What kind of certification documents will you create? Moreover, how will you train thousands of airline employees to recognize those certifications and not forgeries?
Yes, in the current system, some passengers can "cheat" the airline out of pet carrier fees by claiming that their pet is a service animal. But, IMHO, the amount of money the airline loses is probably much less than they'd spend in implementing a policy that verifies whether or not a given animal is really a service animal. It just doesn't make financial sense.
Plus, consider the negative publicity that will inevitably result when a flight crew denies boarding to a passenger with their legitimate service dog, solely because they can't verify the dog's status. (We shred TSA for this sort of thing all the time.)
In short ... I don't think such a policy would be worth pursuing for most airlines.
#25
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
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Posts: 8,745
An airplane is an enclosed small space that is incapable of readily stopping so someone can leave the cabin.
An animal that is not required to be trained, caged, or muzzled in that space? Yes, I have a problem with that. See my post above.
There needs to be legitimate training and certification of ALL service animals before they are allowed on an aircraft as a service animal. Period.
It's not like anyone has alleged that these support animals have caused any inconvenience to other passengers --- other than some confusion among the flight crew about how to handle them, that is. Why would it matter to you what comfort items another passenger chooses to bring aboard?
"Or is air travel only for the privileged few who live perfect lives?"
Other passengers can just put up with an untrained animal defecating [United flight out of NRT] and barking the entire flight [personal experience]?
When do the rights of someone wanting to bring their untrained pet on-board supersede MY rights on an aircraft?
If you're that bothered by support animals aboard aircraft, perhaps you ought to be the one staying home rather than them ...
But thank you for personalizing it. Perhaps you need training. See the FT rules for posting for a start.
If the regs say that the passenger has to have documentation, then so be it. But if the operator doesn't ask for the documentation, it's not the passenger's fault ...
The post to which I was responding stated one passenger had two "emotional support" animals. That is not permitted in the regs so is prima facie evidence of abuse of the system and should not have been permitted.
#26
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
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First: according to the Wikipedia article, the ADA restricts the "service animal" designation to dogs. No cats, no monkeys, no pigs. That would eliminate one class of problems; carriers can simply concern themselves with just dogs.
Beyond that ... how much effort do we want to expend on creating certifications for service dogs? What kind of certification documents will you create? Moreover, how will you train thousands of airline employees to recognize those certifications and not forgeries?
Yes, in the current system, some passengers can "cheat" the airline out of pet carrier fees by claiming that their pet is a service animal. But, IMHO, the amount of money the airline loses is probably much less than they'd spend in implementing a policy that verifies whether or not a given animal is really a service animal. It just doesn't make financial sense.
Plus, consider the negative publicity that will inevitably result when a flight crew denies boarding to a passenger with their legitimate service dog, solely because they can't verify the dog's status. (We shred TSA for this sort of thing all the time.)
In short ... I don't think such a policy would be worth pursuing for most airlines.
#27
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
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Posts: 8,745
I didn't say he was travelling alone now did I, there were two letter's on the appropriate letterhead, from the appropriate professional, referencing two different travelers. I don't deny it was gaming the system, but what I don't understand is the hostility I feel from your post's, when there are whole areas of Flyertalk that specialize in doing just that in every way imaginable.
"His" two purported emotional support animals.
By the way if it makes you feel any better he is dead now, so no more worry's.
#28
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
The regs allow a privilege and define the scope of that privilege. Unless those regs allow bringing on two animals, and they don't, it is NOT allowed.
#29
Join Date: May 2005
Posts: 4,735
Support animals need to have required training. There should be some national standards and certification so the carrier is satisfied the animal is truly a service animal.
In the case of legitimate service animals, they do receive public socialization training. Good.
No training is required of "emotional support" animals. I truly loved my red-eye flight with the purported emotional support animal on the lap of the woman behind me that yipped the ENTIRE flight while she kept cooing, "Now LuLu, you have to stop barking."
In the case of legitimate service animals, they do receive public socialization training. Good.
No training is required of "emotional support" animals. I truly loved my red-eye flight with the purported emotional support animal on the lap of the woman behind me that yipped the ENTIRE flight while she kept cooing, "Now LuLu, you have to stop barking."
No, thank you.
We are in the process of putting my son and his cat through training for the cat to work as visiting animal in medical care facilities, and have spent some learning the rules/laws for service animals. It is a long process, with training and tests, and no small cost. If we had to pay government fees and do even more testing, we just wouldn't do it.
Many of those who genuinely need service animals already spend a significant part of their income on medical expenses, and paying some government fee for a credential so airline passengers don't get bothered by lapdogs is an insult they don't need.
#30
Join Date: Mar 2009
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If you wan't the details it was:
2 passengers(Me and my Dad)
2 Dogs
2 Letters
And he only ever did 2 round trips with the dog's, on trips were he was going to be gone for months at a time, and there is no reasonable alternate way of transportation between the two points besides flying.
I have no problem gaming the system to my benefit, I would hazard a guess that almost all of us have done it at some point, and for now the ACA is so poorly written that you could drive a pig through it, and by the way I have fully read the ACA act in the past and cant recall anywhere in there that specifically says that ESA's are limited to one per person though that would be logical, but then the ACA isn't built on logic.
P.S. it was a cheap shot on my part, and for that I apologize, I was reacting to your comment that he should have been relegated to the last middle seat.