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Chase Product Change/Card Conversion: Downgrade, Upgrade, Keep or Cancel? (2023-)

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Old Mar 1, 2023, 1:15 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
This is the 2023 thread for weighing the relative merits of keeping, upgrading, downgrading, or canceling Chase-issued credit cards.

2020 -2022 discussion is HERE.


What's the main reason people product change (PC)?
The benefits offered by a particular card, might suit you better than the card you are holding. Many people, unable to qualify for a new Chase Sapphire Reserve application, upgraded from the Sapphire Preferred to the Sapphire Reserve, because the benefits of the CSR's cash reimbursements made the annual fee a nominal difference the first year. And vice versa- the onerous $450 yearly fee of the CSR makes an appealing case to downgrade to the Sapphire Preferred, and eventually to the no-fee Sapphire or a Freedom card.

Many people product change to avoid the annual fees on the premium versions of the card. Keeping the card open, via a product change, keeps the account open. This allows you to retain the seasoned account, and the banking relationship that the older card has established with Chase.

Why not just cancel the card and be done with it?
This may be the right choice for you, but others want some of the card benefits without having to reapply. Also, Chase has become very restrictive for new card applicants. For Chase cards, you must wait 24-48 months since the last time you received a bonus before reapplying. Please see the threads on the individual cards for updated overlay rules.

An additional (and more stringent) overlay is the infamous 5/24 rule, which Chase instituted in May 2016 as a counter-measure against churning, or, as they refer to it, "Serial Starters." The 5/24 rule is that you won't be eligible for most Chase card products if you've opened more than 5 credit cards in 24 months. For more on this and other application-related issues, see the current "Applying for Chase Credit Cards " Master thread.

If you downgrade a card to a lower- or no-fee alternative, you can always upgrade back to the original card type (paying the AF, of course) if you want to have the additional benefits again. Doing so does not have any effect on your */24 count; OTOH, applying for the card anew will increase your */24 count (always for personal cards & sometimes even for business cards). When you upgrade, you will receive a pro-rated refund of your current card’s annual fee (if any) and then be charged the full annual fee of the upgraded card, thus changing the account’s anniversary date.

Another reason to downgrade a card, if such an option exists, instead of canceling is that you’ll receive a pro rata refund of the AF no matter when you do it (vs. having only 30 days from the date of the statement with AF on it to get a refund if you cancel outright). This can be extremely useful if you need to use a premium card’s benefit—free checked bag, car rental insurance, PreCheck rebate, etc. etc.—more than 30 days after your AF statement. Simply keep the card until you’ve used the relevant benefit & then downgrade; you’ll get a proportional refund of the AF no matter how long this take place after your AF is billed.

Finally, canceling certain cards--those earning Chase Ultimate Rewards--may deprive you of the ability to exchange UR for miles/points in air & hotel programs. See Ultimate Rewards transfer partners, times & rules.

Is there any way I can keep a card without paying the annual fee?
See Chase Retention Bonuses: June 2015-Present

Are there any restrictions on product changes?
Product changes are only allowed within the same card "family," and are not permitted between business and personal cards. Also, Chase cites the federal CARD Act to deny product changes on any account less than one year old.

Will a product change count as a new card?
No, you will keep your same "opened on" date, credit line, automatic payment arrangements, etc. A product change does not count against Chase's 5/24 limitations on new cards.

Note: you will also keep your same account number except where the change is from a Visa to MC or vice versa (e.g., Sapphire Preferred to Freedom Flex) —but even in this limited case, the new card will inherit all the old card’s attributes on your credit report.

Will I get a signup bonus when I change?
No, product changes do not result in point bonuses. Signup bonuses are reserved for new applicants only. For the complete list of public sign up offers, check the Chase sitemap here: https://creditcards.chase.com/sitemap

Is there a place I can look to compare cards?
Go here: https://creditcards.chase.com/credit...D=177087865887
Click: All cards
Place a checkmark in the Compare box for up to three cards.
Click: Compare cards...and you should see a side-by-side display.

I've figured out what I want to switch to. How do I product change my card?
Call the number on the back of your card.

Product changes for the Ultimate Reward Business and Personal Card Family

The UR family of cards includes the Chase Ink business cards, the Freedom Unlimited, the Freedom Card, and the Chase Sapphire Preferred, Reserve and Sapphire.

The Slate (personal) card is also available to downgrade to. It has no annual fee and does not earn any type of reward points. It offers a low fee (currently 0% for the first 60 days) balance transfers and APR.

Personal Cards
  • Freedom: 5X points in rotating quarterly categories up to $1500 spend per quarter. If you max out the $1500 every quarter, it totals 7500 UR per quarter, or 30,000 UR per year.
  • Freedom Unlimited: 3X on dining, 3x on drugstores, 1.5X for all other spending, no quarterly bonus categories. $20,000 in spend would net 30,000 UR per year.
  • Freedom Flex: 5X points in rotating quarterly categories (same ones as for Freedom) up to $1500 spend per quarter, 3X on drugstores, 1x all other spend.
  • Sapphire Reserve: $550 annual fee, $300 annual travel credit, 3X points for travel and dining. Books travel through the UR portal for 1.5 per dollar. Lounge access and other goodies. See the thread here for details.
  • Sapphire Preferred: $95 annual fee, 2X points for travel & dining
  • Sapphire: Not available to new applicants. Available as a product downgrade/change only, must tier down from the Sapphire Reserve to Sapphire Preferred to Sapphire or Freedom cards. No annual fee. Some Customer Service Reps are citing that the original product (i.e., the CSR), must be held for one year before downgrading. Please provide data points in the thread if this happens to you.

Business Cards
  • Ink Plus: $95 annual fee, 5X office supplies, 5X cellular/landline/cable; 2X gas and hotels
  • Ink Preferred: $95 annual fee, 3x on travel, shipping, internet/phone/cable, & some online advertising.
  • Ink Cash: No annual fee, 5X office supplies, 5X cellular/landline/cable; 2X gas and restaurants

If you still have a legacy Ink Classic or Ink Bold business card, neither of which is available for new signups, you can product change to one of the other Ink cards.

Considerations for downgrading/upgrading UR cards
Can I combine my UR points?
Yes, UR can be combined freely across the cardholder's own personal and business accounts.

What about transfering my UR to another person's Chase UR account? To their air/hotel partner account?
With restrictions, UR from a personal card can be transferred to a person living at the same address. Business cards allow transfer to owners of the company listed as authorized users.

However, be warned that there are transfer restrictions. Unauthorized transfers have resulted in shut-downs. Review the Chase T&C for details before planning a transfer. For discussion, see http://www.flyertalk.com/forum/chase...-accounts.html.

The Freedom cards, no-fee Ink Cash, and no-fee Sapphire cards do not allow UR transfer to airline/hotel partners. If you are downgrading from a premium UR card and will only have no-fee cards left, it may be prudent to transfer your points to the partner of your choice beforehand.

I know I can use UR to pay for travel directly (as opposed to transfering points into a travel partner program). Do the Chase UR cards differ on this?
Only the Sapphire Reserve books travel on the UR portal for 1.5. So you can stack your card bonus opportunities when your UR points are combined into your CSR account and used for booking travel. If, for instance, you earned 5x on your Ink Plus on your phone bill, and combine those 5x Ink earned points into your CSR's UR account, you'll now get an additional .5 in value when you redeem them on the travel portal.
Product Changes for United Airlines Cards

There are options to downgrade or upgrade UA cards.
  • United Mileage Plus Card- no annual fee, 1 UA mile per $2 in spend
  • United Mileage Plus Explorer Card- $95 annual fee, 1 mile per dollar earning, additional award inventory on UA, free checked bag, 25% bonus on the shopping portal.
  • United Club Infinite Card- $525 annual fee, 4 miles per $1 travel, 2 miles per $1 dining
  • Business Cards for the Mileage Plus and Club Card give you a choice to upgrade or downgrade between those two.
Product Changes for IHG Cards

There are three different IHG cards in the Chase portfolio:
  • IHG Select: No longer available for new signups. For a $49 annual fee, cardholders get a free-night certificate (up to 40K points) every anniversary; a 10% rebate on award redemptions; and Platinum status. The consensus view on FT is that the low fee and automatic rebate on this make a product change undesirable.
  • IHG Premier: $89 annual fee after the first year. Benefits include 40K anniversary free-night cert; Platinum status; Fourth Night Free on awards; and rebate on Global Entry ($100) or TSA PreCheck ($85) application/renewal fees.
  • IHG Traveler: Gold status and Fourth Night Free benefit; no free-night cert.
    • As of June 2021, downgrades to the Traveler card incur a $29 annual fee even though the current Traveler sign-up offer is for a no-fee card.

Southwest Airlines Cards

The difference here is a nominal $30/3000 points per year.

Personal cards
  • Plus Card- $69 annual fee, 3000 bonus points upon renewal
  • Premiere Card- $99 annual fee, 6000 bonus points upon renewal
The Business cards also have a Plus and Premier version.




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Chase Product Change/Card Conversion: Downgrade, Upgrade, Keep or Cancel? (2023-)

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Old Jan 10, 2023, 4:21 pm
  #16  
mia
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Originally Posted by rbrad
....it was a close..
It could be as long as a month before you can apply for another Sapphire card. It would have been better to have product changed to a second Freedom Unlimited or another Freedom variant. Their system clears Product Changes in about four days, but closing takes longer (probably because there is a grace period in which you can reopen.)

Last edited by mia; Jan 10, 2023 at 4:31 pm
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Old Jan 11, 2023, 3:25 am
  #17  
 
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Originally Posted by mia
It could be as long as a month before you can apply for another Sapphire card. It would have been better to have product changed to a second Freedom Unlimited or another Freedom variant. Their system clears Product Changes in about four days, but closing takes longer (probably because there is a grace period in which you can reopen.)
Thanks for letting me know. I already had a Freedom Flex and CFU and the rep said I couldn't have two of the same card (which I didn't think was true, but I wasn't confident enough to push or call another rep). He said that if I wanted to downgrade the CSR, that the close/consolidation would be the only option - first time doing this, so I went with it. If need be, I'll apply for a different Chase card (IHG Premier) for now and come back to the CSP.

Last edited by rbrad; Jan 11, 2023 at 3:25 am Reason: Editing Quote Reply
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Old Jan 11, 2023, 7:53 am
  #18  
 
Join Date: Nov 2007
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Originally Posted by rbrad
... the rep said I couldn't have two of the same card (which I didn't think was true, but I wasn't confident enough to push or call another rep).
Definitely not true so you know for next time to push back.
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Old Jan 11, 2023, 8:21 am
  #19  
 
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Originally Posted by rbrad
Thanks for letting me know. I already had a Freedom Flex and CFU and the rep said I couldn't have two of the same card (which I didn't think was true, but I wasn't confident enough to push or call another rep). He said that if I wanted to downgrade the CSR, that the close/consolidation would be the only option - first time doing this, so I went with it. If need be, I'll apply for a different Chase card (IHG Premier) for now and come back to the CSP.
You absolutely CAN have two of the same card. HUCA
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Old Jan 11, 2023, 4:40 pm
  #20  
 
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mia is my assumption based on the chart I put in #1019
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Old Jan 11, 2023, 5:50 pm
  #21  
mia
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Sorry, when I first opened your attachment I could not see any colors or markings. I have changed a setting, and now I can see your markup. I will study it and reply later.
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Old Jan 11, 2023, 5:52 pm
  #22  
 
Join Date: Aug 2006
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Originally Posted by mia
Sorry, when I first opened your attachment I could not see any colors or markings. I have changed a setting, and now I can see your markup. I will study it and reply later.
Thank you
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Old Jan 11, 2023, 5:53 pm
  #23  
 
Join Date: Aug 2006
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Since I have done 2 PC's this month, not sure it is a good idea to apply for any new accounts for 30 days?
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Old Jan 12, 2023, 1:05 pm
  #24  
mia
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Location: Miami, Mpls & London
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Originally Posted by EasternTraveler
It looks like I will be eligible for the Bold and the Boundless again in less than 90 days.
Eligible to just open an account -or- also eligible to qualify for a new account bonus?

I have the ones in yellow, I have had within the last 30 days the ones in green.
Did you receive a new account bonus for any of these six cards in 2021 or 2022?

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Old Jan 12, 2023, 7:56 pm
  #25  
 
Join Date: Jun 2014
Posts: 14
I've had the CSR for 5 years now. I also already have 3 Freedoms: 2 Freedom (5% rotating) and 1 Freedom Unlimited (1.5% cb). Is Chase really going to let me PC to another Freedom (would result in 4 total), and then apply for the CSR 30 days later and get the bonus again?
ohhhaiherro is offline  
Old Jan 12, 2023, 8:25 pm
  #26  
 
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
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Posts: 4,864
Originally Posted by mia
Eligible to just open an account -or- also eligible to qualify for a new account bonus?



Did you receive a new account bonus for any of these six cards in 2021 or 2022?
Bold was May 21
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Old Jan 12, 2023, 8:47 pm
  #27  
mia
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Join Date: Jun 2003
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Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,965
Originally Posted by EasternTraveler
It looks like I will be eligible for the Bold and the Boundless again in less than 90 days. ....
Originally Posted by EasternTraveler
Bold was May 21
The Bonvoy Bold bonus received in May 2021 makes you ineligible to open Bold and Boundless until June 2023. (Maybe sometime in May, I don't know the date the previous bonus posted.) I do not see any other problems based on current Boundless or Bold terms. I read the offer terms, I did not use the chart.
mia is offline  
Old Jan 13, 2023, 8:16 am
  #28  
 
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,864
Originally Posted by mia
The Bonvoy Bold bonus received in May 2021 makes you ineligible to open Bold and Boundless until June 2023. (Maybe sometime in May, I don't know the date the previous bonus posted.) I do not see any other problems based on current Boundless or Bold terms. I read the offer terms, I did not use the chart.
I think I will definitely do the Boundless in June. Unless of course there is a huge SUB on Bold.
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Old Jan 16, 2023, 1:52 pm
  #29  
 
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`````

Last edited by beltway; Apr 27, 2024 at 11:47 am Reason: I be Joel
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Old Jan 16, 2023, 4:37 pm
  #30  
 
Join Date: Nov 2019
Posts: 13
CSR Reaching 48 Month Soon

Hey all,

My CSR will reach 48 months since it was first opened in March, which I believe is when I become eligible to earn a new Sapphire bonus if I don't hold a product. I am thinking about trying out either the Venture X or Amex Platinum, so I might downgrade to avoid paying the CSR fee this year. Ideally after downgrading I would then sign back up to either the CSR or the CSP next time there is a good sign up bonus offer.

My biggest concern is that I have a few hundred thousand UR points attached to the CSR right now which I will not spend in their entirely by March (Some I will transfer to Hyatt since I can find good uses for them, but I would like to keep some for future airline partner transfers). If I downgrade the CSR will I be able to keep the points? I already have a Freedom Flex, so I believe I can transfer the points there. Then once I re-open a Sapphire account I could just transfer the points back. Does this sound like it would work?

Another concern of mine is whether I will be able to apply for another Sapphire card in the future if I downgrade now. I have 5 personal Chase cards currently (combination of Chase and Partner Cards) and last time I applied for the Southwest card I had to move the credit limits around my existing Chase cards before being approved. If I'm unable to re-apply for a Sapphire in the future it would limit my ability to use the points for partner transfers again.

I would appreciate any thoughts if someone has been in a similar situation before. Thanks!
penguinpenguin is offline  


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