Jan 6, 2020, 8:34 pm
Last edit by: threeoh
To review discussion from 2016-2019 click HERE.
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed due to the following Covered Hazards defined in the policy: equipment failure, inclement weather, strike and hijacking/skyjacking. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed due to the following Covered Hazards defined in the policy: equipment failure, inclement weather, strike and hijacking/skyjacking. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my return flight. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Update: new Guide language says "per Covered Trip" and there are reports of a claim on the return leg being denied because of a successful claim on the outbound leg.
Experiences:
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed due to the following Covered Hazards defined in the policy: equipment failure, inclement weather, strike and hijacking/skyjacking. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed due to the following Covered Hazards defined in the policy: equipment failure, inclement weather, strike and hijacking/skyjacking. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my return flight. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Update: new Guide language says "per Covered Trip" and there are reports of a claim on the return leg being denied because of a successful claim on the outbound leg.
Experiences:
- 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
- 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
- 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
- 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
- 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
- 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
- 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
- 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
- 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
- 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
- 08/2017 - covered during ATC equipment failure leading to cancelled flight
- 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
- 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
- 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
- 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
- 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
- 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
- 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
- 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
- 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
- 01/2021 - covered $225 in meals, hotel, Uber for myself for overnight due to weather; used voucher and paid small amount on the Sapphire Preferred.
- 01/2021 - covered ~$100 for meals and toiletries purchased during a 7+ hour daytime delay.
- 07/2022 - covered $500+ for two travelers: hotel, meals, vending machines for overnight delay at connection; award miles + taxes on CSR
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Chase cards Trip Cancellation/Interruption/Delay insurance benefits (2020-2023)
Jun 6, 2022, 1:07 pm
#496
Original Poster
Join Date: Sep 2014
Posts: 2,531
Does trip interruption cover expenses involved in staying an extra 10 days if you test positive for covid and cannot board your flight to the US from an international city? Does this fall under sickness as the reason for the trip being interrupted? If you incur an extra 10 nights of hotels and meals can this be claimed under trip interruption?
Trip interruption doesn't cover any new expenses (with narrow exceptions, such as airline change fees).
It will reimburse you for things you miss because you have to cut your trip short. It does not pay for you to get home early, or pay for you to isolate.
Jun 7, 2022, 2:58 am
#497
Join Date: Dec 2005
Posts: 55
Anyone else living overseas? Looking at another card’s terms and conditions, I need to return to my home city at least once a year for the travel insurance to apply. For the CSP, I can’t seem to find that provision. The claim website only seems to ask for the trip itinerary and e-ticket, etc…. Any idea if they would pay a claim for a flight, say, from Europe to Asia round-trip? I’ll mostly likely return to the my billing address location at least once a year, but that’s not a given.
Jun 7, 2022, 9:09 am
#498
Join Date: Aug 2000
Location: Exile
Posts: 15,656
Anyone else living overseas? Looking at another card’s terms and conditions, I need to return to my home city at least once a year for the travel insurance to apply. For the CSP, I can’t seem to find that provision. The claim website only seems to ask for the trip itinerary and e-ticket, etc…. Any idea if they would pay a claim for a flight, say, from Europe to Asia round-trip? I’ll mostly likely return to the my billing address location at least once a year, but that’s not a given.
Jun 9, 2022, 9:00 am
#499
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
PSA- there is an error on the eclaims website that will not let an online claim process beyond page 3. I talked with them today and they know about the problem and are emailing the form.
The error message is in red just above the next button like this. I also asked about the 20 day limit on starting a claims submission and she said she had not heard of such a limitation. Not exactly sure where I read that.
Please correct errors above.
Error: Minimum dollar value not met.
Edit- got the claim form. The agent said there was no deadline but the form states this, just FYI
For claim eligibility, your notification date needs to be within 20 days of the Trip Cancellation/Trip Interruption or as soon as
reasonably possible.
The error message is in red just above the next button like this. I also asked about the 20 day limit on starting a claims submission and she said she had not heard of such a limitation. Not exactly sure where I read that.
Please correct errors above.
Error: Minimum dollar value not met.
Edit- got the claim form. The agent said there was no deadline but the form states this, just FYI
For claim eligibility, your notification date needs to be within 20 days of the Trip Cancellation/Trip Interruption or as soon as
reasonably possible.
Last edited by boerne; Jun 9, 2022 at 10:00 am
Jun 9, 2022, 2:43 pm
#500
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
https://www.chasebenefits.com/sapphirereserve2
Jun 10, 2022, 12:17 am
#501
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
In my edited post I included the wording from the emailed claim form "For claim eligibility, your notification date needs to be within 20 days of the Trip Cancellation/Trip Interruption or as soon as
reasonably possible"
I got the emailed claim form since the website is glitched.
Data point- Had an ocular emergency 6-7, got treated with emergency retina surgery and was told not to travel. cancelled cruise embarking 6-12, all paid with CSR. It did not take me long to fill out the form, send in what I had and start the timer for a trip cancellation claim.
As a sub specialty physician, the hardest piece of filling this form out, to me, was getting the "Attending Physician" documentation. So, as an attending physician, this is my advice. Download the form for this part that is linked in the wiki and fill it out yourself. You are entitled to your medical records. Get them ASAP. Read them. Google any abbreviations so you can record the diagnosis and treatment clearly on the attending physician form. You will know the dates of your travel, the dates you paid for the trip, etc. Your attending physician will not. If you give your physician the details needed to fill out this form, it most cases it will never get done. They and their office staff are overworked and underpaid. Do the work for them, fill out the form so all that is needed is a signature. Then when you go back for follow up, ask them kindly just to sign the form, because you might get a few thousand bucks back. Most docs will do that. Second option is to give to front desk office staff, and ask them to get signature. Getting a detailed letter, as suggested as an option, is less likely to succeed in my opinion. I am always happy to sign a form to help somebody, but taking 15 minutes to fill one out is a non starter. Same with dictating a detailed letter. Most docs are only inclined to dictate a detailed letter if they know somebody personally, or if lawyers are involved.
reasonably possible"
I got the emailed claim form since the website is glitched.
Data point- Had an ocular emergency 6-7, got treated with emergency retina surgery and was told not to travel. cancelled cruise embarking 6-12, all paid with CSR. It did not take me long to fill out the form, send in what I had and start the timer for a trip cancellation claim.
As a sub specialty physician, the hardest piece of filling this form out, to me, was getting the "Attending Physician" documentation. So, as an attending physician, this is my advice. Download the form for this part that is linked in the wiki and fill it out yourself. You are entitled to your medical records. Get them ASAP. Read them. Google any abbreviations so you can record the diagnosis and treatment clearly on the attending physician form. You will know the dates of your travel, the dates you paid for the trip, etc. Your attending physician will not. If you give your physician the details needed to fill out this form, it most cases it will never get done. They and their office staff are overworked and underpaid. Do the work for them, fill out the form so all that is needed is a signature. Then when you go back for follow up, ask them kindly just to sign the form, because you might get a few thousand bucks back. Most docs will do that. Second option is to give to front desk office staff, and ask them to get signature. Getting a detailed letter, as suggested as an option, is less likely to succeed in my opinion. I am always happy to sign a form to help somebody, but taking 15 minutes to fill one out is a non starter. Same with dictating a detailed letter. Most docs are only inclined to dictate a detailed letter if they know somebody personally, or if lawyers are involved.
Jun 13, 2022, 4:25 pm
#502
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
Taking the form in tomorrow for the attending physician to sign, fingers crossed. I did not see in the wiki the insurance company Chase contracts with, but here it is at the bottom of the attending form. Probably not there because it might change.
Benefit underwritten by Federal Insurance Company
For more information on the Provider’s Privacy Policy, please visit: https://www2.chubb.com/US-EN/_Assets...ce10312016.pdf
Benefit underwritten by Federal Insurance Company
For more information on the Provider’s Privacy Policy, please visit: https://www2.chubb.com/US-EN/_Assets...ce10312016.pdf
Jun 22, 2022, 7:40 pm
#503
Join Date: Dec 2006
Location: IND
Posts: 417
During the claim processing, they are asking for:
A copy of your rewards statement (showing the last 4 digits of the covered account number) outlining the points redeemed for your travel itinerary.
As the trip I am trying to refund was made partially using the points. Can someone point me on how to get this statement from the website. I can get the statement but that does not show last four digits, I did sent them a statement showing to point redemption but got the same request again
Also I got the physician statement template from the claims website, got it filled and signed by the attending physician, however they are asking for the same thing again. I am not sure if they just want a statement from attending physician with injury details etc? If so, I can get it, but I did fill out the form listed on their site and got it signed and emailed.
Thanks
A copy of your rewards statement (showing the last 4 digits of the covered account number) outlining the points redeemed for your travel itinerary.
As the trip I am trying to refund was made partially using the points. Can someone point me on how to get this statement from the website. I can get the statement but that does not show last four digits, I did sent them a statement showing to point redemption but got the same request again
Also I got the physician statement template from the claims website, got it filled and signed by the attending physician, however they are asking for the same thing again. I am not sure if they just want a statement from attending physician with injury details etc? If so, I can get it, but I did fill out the form listed on their site and got it signed and emailed.
Thanks
Last edited by mia; Jun 22, 2022 at 8:42 pm Reason: Combine consecutive replies.
Jun 23, 2022, 6:03 am
#504
Join Date: Jun 2014
Programs: EY
Posts: 852
Been waiting for 15 days now for any response from eclaims, hopefully they'll respond soon. Had a WN flight canceled and was rescheduled one day later due to weather issues. I didn't get a letter from Southwest in time before submitting, so I submitted my SW app screenshot indicating weather issues across Florida that day. I finally received a letter indicating the cancelation was due to 'crew scheduling issues.' Any idea if one would generally pay out over the other, or would both be safe. Wondering if I should submit that letter as an additional proof, or if the fact that it says something different from the app screenshot would be an issue.
Jun 23, 2022, 8:19 am
#505
Original Poster
Join Date: Sep 2014
Posts: 2,531
During the claim processing, they are asking for:
A copy of your rewards statement (showing the last 4 digits of the covered account number) outlining the points redeemed for your travel itinerary.
As the trip I am trying to refund was made partially using the points. Can someone point me on how to get this statement from the website. I can get the statement but that does not show last four digits, I did sent them a statement showing to point redemption but got the same request again
A copy of your rewards statement (showing the last 4 digits of the covered account number) outlining the points redeemed for your travel itinerary.
As the trip I am trying to refund was made partially using the points. Can someone point me on how to get this statement from the website. I can get the statement but that does not show last four digits, I did sent them a statement showing to point redemption but got the same request again
This post: https://www.flyertalk.com/forum/29346652-post589.html got Chase to write a letter outlining the redemption.
My solution was to submit the credit card statement where the points were deducted (showing the exact point amount, date, and last 4 digits) and then also the Chase Portal showing the same number of points being used on the same date for the travel in question. Those two PDFs together worked fine (this was 2018).
As for your doctor form, just try submitting it again. Sometimes they reject documents the first time and then accept them the second time.
Jun 24, 2022, 11:24 am
#506
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,290
Registered for a group trip to Israel in a few months, paid deposit and will pay balance with Ink Preferred. Travel agent has said that Travel Insurance which covers COVID is “required”, they want to include it for additional $500.
Would the Insurance provided by/with the Ink Preferred card be acceptable? If so, when asked for a copy of the insurance policy do I provide a copy of the Ink Preferred Benefits brochure?
Thank you.
Would the Insurance provided by/with the Ink Preferred card be acceptable? If so, when asked for a copy of the insurance policy do I provide a copy of the Ink Preferred Benefits brochure?
Thank you.
Jun 24, 2022, 11:33 am
#507
Join Date: Feb 2010
Location: MSP
Posts: 497
Not sure about Israel specifically, but the countries that I looked into that require travel insurance for tourists have stipulations that the policies need to cover travel medical and have provisions to cover quarantine expenses. The Chase Ink Preferred doesn't cover either of those.
Jun 27, 2022, 6:32 am
#508
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
Not sure about Israel specifically, but the countries that I looked into that require travel insurance for tourists have stipulations that the policies need to cover travel medical and have provisions to cover quarantine expenses. The Chase Ink Preferred doesn't cover either of those.
Jun 27, 2022, 6:21 pm
#509
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,290
Thank you. How and when and where do these countries actually “accept” (look at) coverage?
I have military retiree healthcare which is Medicare (not free, appropriate premium for income) and Tricare for Life as no premium supplemental (Medigap) coverage. Tricare for Life covers all (including COVID) overseas medical care at 100% (less usual deductible). Problem is that these systems are so large and inefficient that it’s impossible to get verification/proof of insurance, “just show them your military ID”. Doubt Israel or any other country would accept a retired US military ID as “proof” of (COVID) medical insurance.
I have military retiree healthcare which is Medicare (not free, appropriate premium for income) and Tricare for Life as no premium supplemental (Medigap) coverage. Tricare for Life covers all (including COVID) overseas medical care at 100% (less usual deductible). Problem is that these systems are so large and inefficient that it’s impossible to get verification/proof of insurance, “just show them your military ID”. Doubt Israel or any other country would accept a retired US military ID as “proof” of (COVID) medical insurance.
Jun 29, 2022, 4:54 am
#510
Join Date: Apr 2014
Location: Omaha Nebraska
Programs: United, delta, AA, Alaskan, Frontier, Hilton Gold, Hyatt, Chase Sapphire
Posts: 318
Chase sapphire preperred travel insurance?
Just booked a trip to Mexico for us,kids, and grandkids in October through a travel agent. Haven't done that in years. Used my card to pay. Called Chase to check about the travel insurance but all systems were out because of IT problems. Does anyone have any information about the travel insurance through the card. Thanks