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Chase Product Change/Card Conversion: Downgrade, Upgrade, Keep or Cancel? 2020 - 2022

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Old Jan 6, 2020, 8:19 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: beltway
This is the 2020-2022 thread for weighing the relative merits
of keeping, downgrading, or canceling Chase-issued credit cards.


Discussion from 2016 to 2019 can be found in this closed thread.

What's the main reason people product change (PC)?
The benefits offered by a particular card, might suit you better than the card you are holding. Many people, unable to qualify for a new Chase Sapphire Reserve application, upgraded from the Sapphire Preferred to the Sapphire Reserve, because the benefits of the CSR's cash reimbursements made the annual fee a nominal difference the first year. And vice versa- the onerous $450 yearly fee of the CSR makes an appealing case to downgrade to the Sapphire Preferred, and eventually to the no-fee Sapphire or a Freedom card.

Many people product change to avoid the annual fees on the premium versions of the card. Keeping the card open, via a product change, keeps the account open. This allows you to retain the seasoned account, and the banking relationship that the older card has established with Chase.

Why not just cancel the card and be done with it?
This may be the right choice for you, but others want some of the card benefits without having to reapply. Also, Chase has become very restrictive for new card applicants. For Chase cards, you must wait 24-48 months since the last time you received a bonus before reapplying. Please see the threads on the individual cards for updated overlay rules.

An additional (and more stringent) overlay is the infamous 5/24 rule, which Chase instituted in May 2016 as a counter-measure against churning, or, as they refer to it, "Serial Starters." The 5/24 rule is that you won't be eligible for most Chase card products if you've opened more than 5 credit cards in 24 months. For more on this and other application-related issues, see the current "Applying for Chase Credit Cards " Master thread.

If you downgrade a card to a lower- or no-fee alternative, you can always upgrade back to the original card type (paying the AF, of course) if you want to have the additional benefits again. Doing so does not have any effect on your */24 count; OTOH, applying for the card anew will increase your */24 count (always for personal cards & sometimes even for business cards). When you upgrade, you will receive a pro-rated refund of your current card’s annual fee (if any) and then be charged the full annual fee of the upgraded card, thus changing the account’s anniversary date.

Another reason to downgrade a card, if such an option exists, instead of canceling is that you’ll receive a pro rata refund of the AF no matter when you do it (vs. having only 30 days from the date of the statement with AF on it to get a refund if you cancel outright). This can be extremely useful if you need to use a premium card’s benefit—free checked bag, car rental insurance, PreCheck rebate, etc. etc.—more than 30 days after your AF statement. Simply keep the card until you’ve used the relevant benefit & then downgrade; you’ll get a proportional refund of the AF no matter how long this take place after your AF is billed.

Finally, canceling certain cards--those earning Chase Ultimate Rewards--may deprive you of the ability to exchange UR for miles/points in air & hotel programs. See Ultimate Rewards transfer partners, times & rules.

Is there any way I can keep a card without paying the annual fee?
See Chase Retention Bonuses: June 2015-Present

Are there any restrictions on product changes?
Product changes are only allowed within the same card "family," and are not permitted between business and personal cards. Also, Chase cites the federal CARD Act to deny product changes on any account less than one year old.

Will a product change count as a new card?
No, you will keep your same "opened on" date, credit line, automatic payment arrangements, etc. A product change does not count against Chase's 5/24 limitations on new cards.

Note: you will also keep your same account number except where the change is from a Visa to MC or vice versa (e.g., Sapphire Preferred to Freedom Flex) —but even in this limited case, the new card will inherit all the old card’s attributes on your credit report.

Will I get a signup bonus when I change?
No, product changes do not result in point bonuses. Signup bonuses are reserved for new applicants only. For the complete list of public sign up offers, check the Chase sitemap here: https://creditcards.chase.com/sitemap

Is there a place I can look to compare cards?
Go here: https://creditcards.chase.com/credit...D=177087865887
Click: All cards
Place a checkmark in the Compare box for up to three cards.
Click: Compare cards...and you should see a side-by-side display.

I've figured out what I want to switch to. How do I product change my card?
Call the number on the back of your card.

Product changes for the Ultimate Reward Business and Personal Card Family

The UR family of cards includes the Chase Ink business cards, the Freedom Unlimited, the Freedom Card, and the Chase Sapphire Preferred, Reserve and Sapphire.

The Slate (personal) card is also available to downgrade to. It has no annual fee and does not earn any type of reward points. It offers a low fee (currently 0% for the first 60 days) balance transfers and APR.

Personal Cards
  • Freedom: 5X points in rotating quarterly categories up to $1500 spend per quarter. If you max out the $1500 every quarter, it totals 7500 UR per quarter, or 30,000 UR per year.
  • Freedom Unlimited: 3X on dining, 3x on drugstores, 1.5X for all other spending, no quarterly bonus categories. $20,000 in spend would net 30,000 UR per year.
  • Freedom Flex: 5X points in rotating quarterly categories (same ones as for Freedom) up to $1500 spend per quarter, 3X on drugstores, 1x all other spend.
  • Sapphire Reserve: $550 annual fee, $300 annual travel credit, 3X points for travel and dining. Books travel through the UR portal for 1.5 per dollar. Lounge access and other goodies. See the thread here for details.
  • Sapphire Preferred: $95 annual fee, 2X points for travel & dining
  • Sapphire: Not available to new applicants. Available as a product downgrade/change only, must tier down from the Sapphire Reserve to Sapphire Preferred to Sapphire or Freedom cards. No annual fee. Some Customer Service Reps are citing that the original product (i.e., the CSR), must be held for one year before downgrading. Please provide data points in the thread if this happens to you.

Business Cards
  • Ink Plus: $95 annual fee, 5X office supplies, 5X cellular/landline/cable; 2X gas and hotels
  • Ink Preferred: $95 annual fee, 3x on travel, shipping, internet/phone/cable, & some online advertising.
  • Ink Cash: No annual fee, 5X office supplies, 5X cellular/landline/cable; 2X gas and restaurants

If you still have a legacy Ink Classic or Ink Bold business card, neither of which is available for new signups, you can product change to one of the other Ink cards.

Considerations for downgrading/upgrading UR cards
Can I combine my UR points?
Yes, UR can be combined freely across the cardholder's own personal and business accounts.

What about transfering my UR to another person's Chase UR account? To their air/hotel partner account?
With restrictions, UR from a personal card can be transferred to a person living at the same address. Business cards allow transfer to owners of the company listed as authorized users.

However, be warned that there are transfer restrictions. Unauthorized transfers have resulted in shut-downs. Review the Chase T&C for details before planning a transfer. For discussion, see http://www.flyertalk.com/forum/chase...-accounts.html.

The Freedom cards, no-fee Ink Cash, and no-fee Sapphire cards do not allow UR transfer to airline/hotel partners. If you are downgrading from a premium UR card and will only have no-fee cards left, it may be prudent to transfer your points to the partner of your choice beforehand.

I know I can use UR to pay for travel directly (as opposed to transfering points into a travel partner program). Do the Chase UR cards differ on this?
Only the Sapphire Reserve books travel on the UR portal for 1.5. So you can stack your card bonus opportunities when your UR points are combined into your CSR account and used for booking travel. If, for instance, you earned 5x on your Ink Plus on your phone bill, and combine those 5x Ink earned points into your CSR's UR account, you'll now get an additional .5 in value when you redeem them on the travel portal.
Product Changes for United Airlines Cards

There are options to downgrade or upgrade UA cards.
  • United Mileage Plus Card- no annual fee, 1 UA mile per $2 in spend
  • United Mileage Plus Explorer Card- $95 annual fee, 1 mile per dollar earning, additional award inventory on UA, free checked bag, 25% bonus on the shopping portal.
  • United Club Infinite Card- $525 annual fee, 4 miles per $1 travel, 2 miles per $1 dining
  • Business Cards for the Mileage Plus and Club Card give you a choice to upgrade or downgrade between those two.
Product Changes for IHG Cards

There are three different IHG cards in the Chase portfolio:
  • IHG Select: No longer available for new signups. For a $49 annual fee, cardholders get a free-night certificate (up to 40K points) every anniversary; a 10% rebate on award redemptions; and Platinum status. The consensus view on FT is that the low fee and automatic rebate on this make a product change undesirable.
  • IHG Premier: $89 annual fee after the first year. Benefits include 40K anniversary free-night cert; Platinum status; Fourth Night Free on awards; and rebate on Global Entry ($100) or TSA PreCheck ($85) application/renewal fees.
  • IHG Traveler: Gold status and Fourth Night Free benefit; no free-night cert.
    • As of June 2021, downgrades to the Traveler card incur a $29 annual fee even though the current Traveler sign-up offer is for a no-fee card.

Southwest Airlines Cards

The difference here is a nominal $30/3000 points per year.

Personal cards
  • Plus Card- $69 annual fee, 3000 bonus points upon renewal
  • Premiere Card- $99 annual fee, 6000 bonus points upon renewal
The Business cards also have a Plus and Premiere version.

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Chase Product Change/Card Conversion: Downgrade, Upgrade, Keep or Cancel? 2020 - 2022

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Old Feb 19, 2020, 12:42 pm
  #31  
 
Join Date: Jun 2015
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Originally Posted by diesteldorf
My Sapphire Reserve has an anniversary of March 6, when I got the card officially at a branch in 2017. However, looking at history, my annual fee is always charged in April, so I don't know 100% what the annual fee will be when I am charged, though I am thinking it will be $550.

I like the card, but I also have the Chase Ritz card, Amex Green, Gold, and Platinum. Of those cards, it is easier for me to utilize all of the Amex credits and many of the benefits overlap.

Depending on what my renewal fee is for the CSR, I am planning to downgrade. However, I have a lot of Chase points that I am planning to combine with Amex for a trip to Australia or Japan. However, I pobably won't take the trip for 2+ years.

I know I could easily downgrade the CSR to a CSP with a $95 annual fee, but I don't plan to put much spend on the CSP. I currently have a Chase Freedom Unlimited. It has been a Freedom Unlimited for several years.

My plan is to transfer all my Chase points from my CSR to my Freedom Unlimited and then product change the CSR to a regular Freedom card.

When I get ready to plan my big trip and transfer my points to airlines, I'll upgrade my Freedom Unlimited card back to a CSP or CSR and then keep it for at least a year while I use my stash of Chase points. Doing this would save me a $95 annual fee for the 2+ years before I take my trip and I am assuming I could just call and product change whenever I wanted to, since I haven't product changed my Freedom Unlimited for a few years.

Does anyone see any risks with this strategy? Obviously, the big risk would be if Chase ended the ability to transfer Chase Ultimate Reward points between cards with little or no notice.
If it is more than 4 years from when you got the CSR in 2017 when you want the CSP, reapply instead of upgrading to get the sign up bonus.
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Old Feb 20, 2020, 10:46 am
  #32  
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Annual fee difference?

I paid the $85 annual fee for my current grandfathered Marriott card in December. The new card has an annual fee of $95 if I upgrade now? What does Chase do about the annual fee in those cases?
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Old Feb 20, 2020, 6:11 pm
  #33  
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Probably going to clean-out my points by moving them to Hyatt/United and then downgrade my CSR to FU. When I have the need for more UR points, I can always apply again for a CSP.
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Old Feb 25, 2020, 7:54 pm
  #34  
 
Join Date: Aug 2009
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Chase United MileagePlus No annual fee credit card

I had a regular United personal card that I downgraded to this card. If I would like in the future to apply for a new regular United card and get points in the future ( I’m guessing 48 months) should I close this now? Or would the 48 month clock start from when I downgraded the original card?
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Old Feb 26, 2020, 6:39 am
  #35  
mia
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Originally Posted by Dantrav
I’m guessing 48 months
Don't guess. Read the terms of the United Explorer offer: This product is available to you if you do not have this card and have not received a new Cardmember bonus for this card in the past 24 months

1. You already meet the first criterion, because you do not have the United Explorer Card. The card you do have is irrelevant.

2. If you previously held the United Explorer the clock started running when you received the new account bonus. If 24 months have elapsed, you are eligible now.
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Old Feb 27, 2020, 5:01 pm
  #36  
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Is it possible to downgrade from UA Club card to UA TravelBank?
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Old Mar 18, 2020, 5:12 am
  #37  
 
Join Date: Dec 2010
Location: DEL
Posts: 1,056
UR Family card question--

After having it since the very beginning, I was probably going to ditch CSR anyway thanks to the new higher AF and the new benefits being useless to me (neither DoorDash nor Lyft operate here). Now that I'm also not travelling (and am *G anyway), paying for the lounge access is a little pointless.

I have a regular Freedom card that I very rarely use. If I transfer my ~300k UR points to the Freedom card but decide later on that I'd rather transfer them to an airline program instead of cashing them out, there's nothing stopping me from signing up for CSR down the road and transferring the UR points back out, right? I got the CSR in August/September 2016, so I'd be able to get a CSP and its bonus starting later this year (48 months) as I understand the rules. 5/24 is not an issue.
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Old Mar 18, 2020, 5:24 am
  #38  
mia
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Originally Posted by der_saeufer
.... If I transfer my ~300k UR points to the Freedom card but decide later on that I'd rather transfer them to an airline program instead of cashing them out, there's nothing stopping me from signing up for CSR down the road and transferring the UR points back out, right?
Under current rules you could copen a Sapphire Reserve, Sapphire Preferred or INK Preferred, Combine the points, and have the ability to transfer to airline and hotel partners. The risk is that Chase "could" change the rules for Combining points.
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Old Mar 18, 2020, 5:30 am
  #39  
 
Join Date: Dec 2010
Location: DEL
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Originally Posted by mia
Under current rules you could copen a Sapphire Reserve, Sapphire Preferred or INK Preferred, Combine the points, and have the ability to transfer to airline and hotel partners. The risk is that Chase "could" change the rules for Combining points.
Paying the annual fee on the CSP (i.e. downgrading the CSR rather than moving the points to my Freedom and cancelling) and giving up the ability to get a sign-up bonus later in the year seems like expensive insurance against that. Thanks for the help!
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Old Mar 18, 2020, 7:01 am
  #40  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by der_saeufer
Paying the annual fee on the CSP (i.e. downgrading the CSR rather than moving the points to my Freedom and cancelling) and giving up the ability to get a sign-up bonus later in the year seems like expensive insurance against that. Thanks for the help!
Downgrading to CSP doesn't change the eligibility timing. You'll still be eligible 48 months after you got your CSR signup bonus.
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Old Mar 18, 2020, 7:55 am
  #41  
 
Join Date: Dec 2010
Location: DEL
Posts: 1,056
Originally Posted by pallhedge
Downgrading to CSP doesn't change the eligibility timing. You'll still be eligible 48 months after you got your CSR signup bonus.
It doesn't change the 48-month timing, but per Chase, CSP "is available to you if you do not have any Sapphire card and have not received a new cardmember bonus for any Sapphire card in the past 48 months."

So if I downgrade the CSR to CSP now, I guess I could cancel that CSP and open a new one to get the signup bonus. Still think I'll save the $47.50 (6 months of CSP annual fee) though.
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Old Mar 18, 2020, 2:40 pm
  #42  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by der_saeufer
Still think I'll save the $47.50 (6 months of CSP annual fee) though.
You will only get a pro-rated refund of your annual fee if you downgrade (not cancel) the CSP (again) to one of the Freedom cards late in the year. To be clear, your timeline is as follows: downgrade CSR to CSP now, then once it's been 48 months since your CSR bonus, downgrade the CSP to Freedom, wait at least 4 days, then apply for CSR or CSP.

Last edited by pallhedge; Mar 18, 2020 at 2:40 pm Reason: clarification
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Old Mar 20, 2020, 12:40 pm
  #43  
 
Join Date: Dec 2010
Location: DEL
Posts: 1,056
Originally Posted by pallhedge
You will only get a pro-rated refund of your annual fee if you downgrade (not cancel) the CSP (again) to one of the Freedom cards late in the year. To be clear, your timeline is as follows: downgrade CSR to CSP now, then once it's been 48 months since your CSR bonus, downgrade the CSP to Freedom, wait at least 4 days, then apply for CSR or CSP.
I understand the timeline, but what I'm not seeing is what I gain doing that vs. simply cancelling the CSR now and then applying for CSP after the 48 months are up. To be clear, I don't need to transfer any UR points to partners between now and then, so the points are fine parked on the Freedom card I already have.

derp. I get it now... I only get a prorated refund if I PC to a lower-tier card; I get nothing for cancelling. I seem to have been living under a rock and didn't realize that's the policy as of a couple years ago. Thanks!

Last edited by der_saeufer; Mar 20, 2020 at 12:55 pm
der_saeufer is offline  
Old Mar 22, 2020, 1:14 pm
  #44  
 
Join Date: Jul 2017
Posts: 38
Possible to downgrade Chase Sapphire Preferred® to Chase Freedom Unlimited?

I have a Chase Sapphire Preferred®. Activated: 11/16/2019.

I would like a Chase freedom unlimited.Is it possible to downgrade to this card?

I called Chase. They said I must wait 1 year before downgrading, however I can apply for a Chase freedom unlimited if I dont want to wait.

Is this true? Must I wait 12 months before downgrading, or is there an option to escalate / downgrade sooner then 1 year? Should I just apply for the freedom and cancel the Sapphire Preferred?

My other cards are:
Chase Biz Prefered ink: activated 9/10/2019
Chase Amazon.com card: Activated 3/1/2019
speer1234 is offline  
Old Mar 22, 2020, 1:21 pm
  #45  
mia
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Join Date: Jun 2003
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Posts: 48,955
Originally Posted by speer1234
.... must wait 1 year before downgrading...
Is this true?
Yes, this is to comply with a Federal law which prohibits changing the terms of an account in the first 12 months. You must open a new account if you cannot wait.
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