Sep 6, 2019, 9:05 am
Last edit by: StartinSanDiego
THIS THREAD IS NOW ARCHIVED.
PLEASE CONTINUE THE DISCUSSION HERE: https://www.flyertalk.com/forum/chas...rs-2020-a.html
This thread is the 2019 version of our https://www.flyertalk.com/forum/chase-ultimate-rewards/1710270-chase-retention-bonus-offers-june-2015-present-all-cards.html
Please give us the following data:
Current retention offers (specify the date [mm/dd/yyyy], the card, the offer, how long you had the card and yearly spend)
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then Chase may claw back that bonus Note that Chase has shortened the period in which you can close the card and get the fee refunded. It is 30 days for most (or all?) cards.
If you don't get a retention bonus, the card you are holding may have the option of a downgrade. Cards that are downgraded may be upgraded at a later date. Consolidated discussion of that topic is here: http://www.flyertalk.com/forum/chase...16-onward.html
PLEASE CONTINUE THE DISCUSSION HERE: https://www.flyertalk.com/forum/chas...rs-2020-a.html
This thread is the 2019 version of our https://www.flyertalk.com/forum/chase-ultimate-rewards/1710270-chase-retention-bonus-offers-june-2015-present-all-cards.html
Please give us the following data:
Current retention offers (specify the date [mm/dd/yyyy], the card, the offer, how long you had the card and yearly spend)
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then Chase may claw back that bonus Note that Chase has shortened the period in which you can close the card and get the fee refunded. It is 30 days for most (or all?) cards.
If you don't get a retention bonus, the card you are holding may have the option of a downgrade. Cards that are downgraded may be upgraded at a later date. Consolidated discussion of that topic is here: http://www.flyertalk.com/forum/chase...16-onward.html
Chase Retention Offers - 2019
Nov 23, 2019, 3:41 pm
#91
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Nov 23, 2019, 5:34 pm
#92
Join Date: Nov 2011
Location: Iowa
Posts: 728
Have we always had 41 days from the statement date to cancel?
Nov 24, 2019, 4:04 pm
#96
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Nov 25, 2019, 7:08 am
#97
Join Date: Sep 2011
Posts: 1,857
There's no reason to double-check, it's on my statement every month. 30 days--not 41. You can easily confirm for yourself that the rep gave you bad info. Chase reps are notoriously uninformed.
Nov 25, 2019, 9:53 am
#98
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,353
Nov 25, 2019, 10:34 am
#100
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,353
Nov 25, 2019, 11:01 am
#101
Join Date: Sep 2011
Posts: 1,857
To be clear, you cancelled your card between 30 and 41 days after the statement that had your AF on it and had your AF refunded? IME the "41 days" is the policy for product changes, not cancellations. This would be a new data point for me.
Nov 25, 2019, 11:57 am
#102
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,353
Nov 25, 2019, 3:24 pm
#104
Join Date: Nov 2017
Posts: 14
Chase has different annual fee refund policies for cancellations and product changes. Thanks for clarifying. I maintain that @stallionv was given bad info by the rep OR he meant to write "product change" instead of "cancel" in his OP.
i would always double check with a second rep irrespective since even reps info or knowledge would vary
Nov 27, 2019, 3:08 pm
#105
Join Date: Jan 2006
Location: Seattle
Programs: AAdvantage Plat+, FoundersCard, Amex Plat, TR Diamond, Marriott Gold, Wyndham Dia, HH Gold, Hertz 5*
Posts: 785
Just called (twice) to cancel both my SW Business Premier and my SW Personal Plus cards, very minimal spend since meeting the bonus requirements in January 2018 (for CP of course), each open 25 months. No offers made - with the Biz card I was transferred to a different rep but there was never any mention of anything related to retention.
I'm trying to get another 2 years of Companion Pass, so I plan on re-applying for the Business Premier card after the 24-month clock is up on my last 60K bonus from that card (mid-January).
I'm trying to get another 2 years of Companion Pass, so I plan on re-applying for the Business Premier card after the 24-month clock is up on my last 60K bonus from that card (mid-January).