Need

I think Chase UR Travel uses other travel agents like Expedia. Maybe whoever the other travel agent is used their company credit card (which happens to be an Amex card) to pay for the hotel?

Happy

The payment is not made by Chase It is made by whoever the travel agency Connexion used to book your hotel. Connexion usually use the CHEAPEST provider for a particular booking, though often it is Expedia or Priceline, but people have reported seeing some rather obscure providers on their bookings.

I have booked hotel using UR. It turned out was Expedia handled it and the payment card was a Mastercard.

Whoever Connexion used pay the hotel with its company card which in this case happened to be an AMEX.

Repooc17

Looking to purchase a J fare tix via UR. Search results show only Y fares. This would be for a tix on the UA ps route, and in the time frame of January 2018.

Any idea why?

Xlr

Ah, so Chase uses intermediaries for at least some UR bookings. Very interesting! Thanks

rrgg

There's a box where you set the number of passengers. If you click that you can change the cabin to business.

Repooc17

Thank you!

I was looking at the filter menu on the left side navigation.

awesome75

Does Chase UR allow to cancel flight booked using points within 24 hours? If yes, do they redeposit miles back into account?
Is this rules apply to non US carrier also?

hopelesslybourgeois

Let me preface this by saying I recognize my issue is quite petty in comparison to what those who live in the region are dealing with. I booked a hotel in Napa using UR points (over a month ago) for 10/21-24, and I can't see keeping this reservation, since I have asthma. Has anyone had success in getting points refunded due to extenuating circumstances?

Repooc17

Flights booked via Chase travel using UR points.

The reservation shows up right away on United, but just underneath the reservation confirmation number:

This reservation is not ticketed.
We will hold this reservation until midnight Wed., Oct. 11, 2017.

Do I need to call Chase, United?

Happy

Again it is NOT Chase that handles the booking. It never handles your travel booking itself. There is no such dept inside Chase for this function.

Chase contracts Connexions, one of the major companies in the Loyalty Program Redemption field.

https://www.frugaltravelguy.com/2015...-partners.html

The above blog piece touched the topic briefly despite the writer mis-spelt the name of the company, as well as the payment card used in your UR travel booking. It is NOT a Chase company card that pays Connexions - the payments are handled via other means per the contract, and is NOT settled on each booking individually. The payment card used to pay for your booking is the payment card of the Travel Provider which handled your booking.

http://cxloyalty.com/default.aspx

This is the company specializes in handling loyalty programs that has travels as point redemption option.
Citi TYP program uses the same company, fwiw.

Connexions itself then has many travel providers from very well-known names such as Expedia, Orbitz, Priceline etc to some quite obscure names that ordinary consumers have never heard about - based on WHOSE prices are the cheapest for the hotel rooms, then the booking goes to THAT provider.

Virtually ALL the UR or TYP bookings are booked by Connexions, and hotel rooms are thru various providers based on prices.

Remember, just like any other business, Connexions has incentives to use the cheapest provider for identical product. Therefore, the provider varies from booking to booking. Though it seems Expedia and Priceline seem to have the bulk of the bookings. I know of someone whose booking was done thru Priceline which in turn went thru Booking.com. He found that out when he needed to modify something on the booking. Booking.com is owned by Priceline, so that is not really a surprise.

djheini

Do I just have bad luck with seat selection on the portal, or is it garbage? I've booked 2 sets of flights through the portal: a simple round trip on B6, and a multi-city on EI.

B6 flights the portal gave me no option for seat selection, but I was able to pick seats on JetBlue's website.

The EI trip it shows me seat maps for 2 of the 4 segments, but when I pick seats and try to submit it gives me an error that I need to contact the airline. When I go to Aer Lingus' site, they say it was booked externally and I need to contact the booking site. When I tried calling Chase, they said there was nothing that they could do (claiming that EI doesn't give them any seat info for any of the flights) and suggested I wait until check-in to pick seats. Fingers crossed that I manage to avoid transatlantic flights in the middle seat...

Is this normal experience with the Chase portal? If so, makes me much less likely to want to book flights through them going forward.

United747

I find that normal you are not able to select seats during the booking process when booking through an online travel agent like Chase’s, Orbitz, Priceline, etc.

EDIT: I actually read your whole post now... I’d call EI to select them

TravelingNomads

Booked a no cancellation/ no change hotel about a month ago using UR points. I checked the portal today and instead of costing 53,000 points, it now only wants 30,000 points. Has anyone ever had success with customer support? Possibly by filing a price protection claim? Thanks!

Update: Got transferred to 4 different depts. All said that there was nothing they could do. One said that if we were purchasing the hotel vs renting a room, we could have gotten $500 back.

Diplomatico

Sorry, but that's funny.

Digable

Kind of a lot of questions, my apologies in advance

I've had my business and personal bank accounts closed by Chase in the past. They also closed the Ink Plus account I opened under that business immediately after approval. My business is online gaming.

Completed 2x CSR, 3x Ink Plus, 2x MP (70k)
I have 4 more under 5/24 between my wife and will probably go with 2x CSP even though the 50k bonus isn't great. About to close one of the CSR's and will be closing the rest in 2018.

1) Does the CSP make sense with the 50k bonus or should I be saving my last two Chase cards for something better.
2) Should I be concerned about having cc accounts closed and losing points as a result? Seems like this is an easy yes, if so then...
3) Should I move the UR to an airline? UR would be used for business class to Europe from CA. We normally fly United. If yes then...
4) Should I xfr all the UR to United (we fly enough that they'll never expire) or are there better options out there. Seems like KrisFlyer might work but then I'd have to worry about miles expiring?

So confused... easy building up point balances, hard spending/protecting them

Edit: I think I jsut answered my own question. Can I xfr UR->Marriott->SPG and then jsut hold the points there with no downside? I'd prefer to not transfer them to an actual airline until I'm about to book my travel to maintain flexibility.

Thanks!