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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Sep 13, 2017, 12:07 pm
  #1051  
 
Join Date: Sep 2004
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Originally Posted by williamqian2014
I applied for ink preferred business card four weeks ago and follow your advice to wait. Now still 7-10 business days. How long should I continue to wait? Thanks
I applied of the same card 2 weeks ago and it went pending. Called automated line and said "30 days". I was approved 3 days later. Now waiting for the card to arrive. So, 7-10 days means you have to have a mailed letter by now with the decision. After 3 weeks I would definitely call reconsideration and get to know what happened. Maybe 5/24, maybe no more room for credit, who knows. Four weeks is how long the app stays alive (30 days) with the Hard Pull to your credit, if I am correct.
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Old Sep 13, 2017, 8:09 pm
  #1052  
 
Join Date: Sep 2012
Posts: 4,431
My wife will try to get 2 SWA cards to get the Companion Pass for 2018/2019. Word is that the applications will remain 60K until Oct 4. Does anybody know for sure if the 3 months we have to meet spend requirement is 3 calendar months (apply 10/3, we have until 1/3/18) or 90 days? I want to hit the spend threshhold as late as possible.

My wife has 5 Chase personal cards (CSR, Hyatt, IHG, Freedom, FU) and 1 business Ink Cash. What’s the best strategy for application? In the past, I applied for personal SWA card first and then business and that worked for me. I think she'll close her FU (I have one already) but I'm not sure what she should do with the CSR. The AF is due next month. Should she downgrade to another Freedom (I also have a Freedom and we don't need 3 between us), or should she just close it after transferring CL to another card? Also, should she also close her Ink beforehand? I already have the INk and we don’t MS so I won’t meet my $25K annual limit for 5x.
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Old Sep 14, 2017, 9:41 am
  #1053  
 
Join Date: Apr 2008
Posts: 615
Originally Posted by DaveInLA
My wife will try to get 2 SWA cards to get the Companion Pass for 2018/2019. Word is that the applications will remain 60K until Oct 4. Does anybody know for sure if the 3 months we have to meet spend requirement is 3 calendar months (apply 10/3, we have until 1/3/18) or 90 days? I want to hit the spend threshhold as late as possible.

My wife has 5 Chase personal cards (CSR, Hyatt, IHG, Freedom, FU) and 1 business Ink Cash. What’s the best strategy for application? In the past, I applied for personal SWA card first and then business and that worked for me. I think she'll close her FU (I have one already) but I'm not sure what she should do with the CSR. The AF is due next month. Should she downgrade to another Freedom (I also have a Freedom and we don't need 3 between us), or should she just close it after transferring CL to another card? Also, should she also close her Ink beforehand? I already have the INk and we don’t MS so I won’t meet my $25K annual limit for 5x.
Many DPs suggest that you will have 115 days to meet min spend on the SW cards.

As to your other point, does this mean you're already at 5/24? I'm not a big fan of closing accounts especially UR generating ones. Are you proposing closing accounts in order to get under 5/24?

There is absolultey no reason to cancel the ink cash, imo. It can be such a good UR gainer.
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Old Sep 14, 2017, 10:18 am
  #1054  
 
Join Date: Sep 2012
Posts: 4,431
Originally Posted by gumercindo
Many DPs suggest that you will have 115 days to meet min spend on the SW cards.

As to your other point, does this mean you're already at 5/24? I'm not a big fan of closing accounts especially UR generating ones. Are you proposing closing accounts in order to get under 5/24?

There is absolultey no reason to cancel the ink cash, imo. It can be such a good UR gainer.
I read about the 115 days, but I don't think I'd be willing to take that risk.

I'm still over 5/24 (drop to 4/24 in November), but my wife (who will be the one applying) is currently 3/24. The reason I was asking about closing accounts is because I get the feeling that Chase may have an undisclosed maximum number of personal and/or business cards per person, especially for a certain income. I suppose Chase should have no problems approving a second business card, but for $80K annual income, is Chase likely to approve a 6th personal card? Her Hyatt card has CL of $20K and a couple others $10K, so there's definitely spare CL to move around.
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Old Sep 14, 2017, 11:06 am
  #1055  
 
Join Date: Aug 2009
Posts: 662
Originally Posted by DaveInLA
I read about the 115 days, but I don't think I'd be willing to take that risk.

I'm still over 5/24 (drop to 4/24 in November), but my wife (who will be the one applying) is currently 3/24. The reason I was asking about closing accounts is because I get the feeling that Chase may have an undisclosed maximum number of personal and/or business cards per person, especially for a certain income. I suppose Chase should have no problems approving a second business card, but for $80K annual income, is Chase likely to approve a 6th personal card? Her Hyatt card has CL of $20K and a couple others $10K, so there's definitely spare CL to move around.
ill agree with a maximum number of cards plus credit line.

I had ink + AU
Freedom
applied for CSP approve high CL
applied for CIP in August requested 10k approved for 5k
applidd for FU In September online approved for $500.

Credit score was 750+
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Old Sep 15, 2017, 4:43 pm
  #1056  
 
Join Date: Jan 2017
Posts: 790
Originally Posted by murphy
I got the Hyatt and IHG on the same day in October. They only pulled my credit once, on Experian.
I just got the IHG and Hyatt cards in a 2 day span. All my bureaus are frozen.

The first one was the IHG and they pulled Experian which was frozen, so I called in and gave them a 1 time use pin and it worked fine.

The second time, for the Hyatt the next day, they wanted to pull Equifax. I lifted my Equifax temporarily but they said my credit report showed blank. Obviously there are lots of issues going on at Equifax right now.

Ultimately after a bunch of time spent on hold they approved me. Later on that day on Credit Karma I learned they pulled TransUnion (without telling me) which was temporarily unfrozen due to my Barclays Arrival+ app (which was not approved due to too many new cards in the last 24 months).

I thought it was weird to see Chase pull TransUnion, but there are worse places to take a hard pull. I am assuming they did it since Equifax was having issues. In retrospect, I should have pushed the rep towards pulling Experian again as the hard pulls in a 2 day span would surely merge together. I had no clue she was going to pull TransUnion though, as I was thinking she would get through on Equifax where I was happy to take a pull.
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Old Sep 15, 2017, 6:24 pm
  #1057  
 
Join Date: Sep 2017
Posts: 2
Hopefully this is the right thread and possibly a silly question: I had a CSP, which I missed the minimum spend by about $150 and subsequently did not receive the reward. It's been cancelled. If I reapply for a CSP or CSR, am I eligible for the 50K bonus?

In my reading of the terms, since I failed to earn the bonus the last time around and I'm not a sapphire card holder at the moment, the bonus should still be available.

Can anyone weigh in on this?
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Old Sep 15, 2017, 7:41 pm
  #1058  
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Originally Posted by jiaogulan
In retrospect, I should have pushed the rep towards pulling Experian again as the hard pulls in a 2 day span would surely merge together.
No, pulls are not merged due to the goodness in anyone's heart. They're merged because they're not timestamped, only datestamped, and don't come with details, so a bureau that gets two on the same day from the same bank can't tell if they're duplicates or not, so assumes they could be duplicates, and since it doesn't want to count duplicates twice, it doesn't count them.

But two pulls that come in to the bureau on clearly different days are not likely to be seen as duplicates, and so are much less likely to be merged.

(Pulls are not merged by the bank, unless the bank "re-uses" the info from the previous pull. Pulls that are actually done twice by the bank are merged by the bureau, if they're going to be merged.)
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Old Sep 16, 2017, 1:17 am
  #1059  
 
Join Date: Aug 2010
Posts: 124
Originally Posted by goat_attack
Hopefully this is the right thread and possibly a silly question: I had a CSP, which I missed the minimum spend by about $150 and subsequently did not receive the reward. It's been cancelled. If I reapply for a CSP or CSR, am I eligible for the 50K bonus?

In my reading of the terms, since I failed to earn the bonus the last time around and I'm not a sapphire card holder at the moment, the bonus should still be available.

Can anyone weigh in on this?
The sign up bonus terms call for 24 months since last bonus, so by virtue of not having received the bonus, you're good to go

Many Chase cards will automatically reject you and not even incur a hard pull, if you're within 24 months and ineligible. Several DPs of IHG and Marriott doing this, for example
prech is offline  
Old Sep 16, 2017, 6:31 am
  #1060  
 
Join Date: Jan 2017
Posts: 790
Originally Posted by sdsearch
No, pulls are not merged due to the goodness in anyone's heart. They're merged because they're not timestamped, only datestamped, and don't come with details, so a bureau that gets two on the same day from the same bank can't tell if they're duplicates or not, so assumes they could be duplicates, and since it doesn't want to count duplicates twice, it doesn't count them.

But two pulls that come in to the bureau on clearly different days are not likely to be seen as duplicates, and so are much less likely to be merged.

(Pulls are not merged by the bank, unless the bank "re-uses" the info from the previous pull. Pulls that are actually done twice by the bank are merged by the bureau, if they're going to be merged.)
Thanks for the clarification.
jiaogulan is offline  
Old Sep 16, 2017, 9:38 am
  #1061  
 
Join Date: Aug 2017
Programs: UA 1k Hyatt Globalist
Posts: 42
Originally Posted by williamqian2014
I applied for ink preferred business card four weeks ago and follow your advice to wait. Now still 7-10 business days. How long should I continue to wait? Thanks
It is over 30 days after I applied for Ink preferred business, which is my first chase business card. I had three personal cards with them. Today automatic line did not give me status but transfer to a live agent. I tried three times and all transferred. The agent do not know the reason and give me verification telephone number and suggest to call them on Monday. Anyone has similiar experience? Thanks!
williamqian2014 is offline  
Old Sep 16, 2017, 10:19 am
  #1062  
 
Join Date: Aug 2016
Posts: 58
Originally Posted by williamqian2014
It is over 30 days after I applied for Ink preferred business, which is my first chase business card. I had three personal cards with them. Today automatic line did not give me status but transfer to a live agent. I tried three times and all transferred. The agent do not know the reason and give me verification telephone number and suggest to call them on Monday. Anyone has similiar experience? Thanks!
Did all 3 agents give you the same suggestion (to call the verification number)?
majorkirkus is offline  
Old Sep 16, 2017, 10:21 am
  #1063  
 
Join Date: Aug 2017
Programs: UA 1k Hyatt Globalist
Posts: 42
Originally Posted by majorkirkus
Did all 3 agents give you the same suggestion (to call the verification number)?
I only got connected with one agent and hang off the other two.
williamqian2014 is offline  
Old Sep 17, 2017, 1:16 am
  #1064  
 
Join Date: Aug 2010
Posts: 124
Originally Posted by williamqian2014
It is over 30 days after I applied for Ink preferred business, which is my first chase business card. I had three personal cards with them. Today automatic line did not give me status but transfer to a live agent. I tried three times and all transferred. The agent do not know the reason and give me verification telephone number and suggest to call them on Monday. Anyone has similiar experience? Thanks!
Hmm, Chase applications are generally only active for 30 days, so your app could well be expired.

The 3117 status line will either 1) automatically forward you to a live rep or 2) say "no apps in last 30 days" if there's no active app in the system.

Not sure if recon will have better luck in resurrecting your app
prech is offline  
Old Sep 18, 2017, 9:52 am
  #1065  
 
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
IHG - Appl Experience

Originally Posted by junks2010
A family member applied for the IHG and got denied 3 times. Excellent credit score and good income. The reason for the denials is too many recent inquiries/new accounts.
I moved to US earlier this year. Got a credit card and an auto loan to start building credit.
Now, as per credit karma, my credit score was more than 700 so I thought might as well apply for the IHG card, since I do use them and it seems quite decent. Had even got a targetted offer for 100k miles after $2k with an invite code. Tried to apply thru that then realized that my name was misspelt and incomplete and no way to edit that.
So, called IHG and they routed to chase who offered the same promo to me if I applied on call (which I did).
Called them to find out status and they said its declined as I have had only 1 credit card and that too for less than a year !!
I explained my circumstances (relocated to US etc etc).. they asked and verified my Chase relationship, then after multiple other questions on income, etc etc, they approved it with a small limit.

Funny thing, was them telling me that it was declined because of only 1 card which had a short tenure till date ..
abhilife2001 is offline  


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