May 17, 2017, 6:45 pm
Last edit by: threeoh
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
- 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
- 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
- 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
- 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
- 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
- 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
- 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
- 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
- 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
- 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
- 08/2017 - covered during ATC equipment failure leading to cancelled flight
- 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
- 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
- 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
- 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
- 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
- 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
- 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
- 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
- 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments (2016 - 2019)
Feb 7, 2019, 4:22 am
#886
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
I'm about to ticket an AA award and was trying to decide if I should use my Citi Prestige or CSR to pay the taxes/fees. CSR T&C say
"Coverage shall also be provided when free flights have been
awarded from frequent flier or rewards programs provided that all
of the miles or rewards points were accumulated from a rewards
program sponsored by Chase Bank USA, N.A. and/or its affiliates."
So it sounds like if I use AA points for these tix, they won't be covered under CSR T&C (but wiki here says they will). But then it also says "portion of the fare" for some coverages. I want coverage for (medical/eligible) cancellation w/ redeposit fee, medical care/evac, delay, baggage delay. Can anyone clarify?
"Coverage shall also be provided when free flights have been
awarded from frequent flier or rewards programs provided that all
of the miles or rewards points were accumulated from a rewards
program sponsored by Chase Bank USA, N.A. and/or its affiliates."
So it sounds like if I use AA points for these tix, they won't be covered under CSR T&C (but wiki here says they will). But then it also says "portion of the fare" for some coverages. I want coverage for (medical/eligible) cancellation w/ redeposit fee, medical care/evac, delay, baggage delay. Can anyone clarify?
Feb 13, 2019, 2:28 pm
#887
Join Date: Sep 2014
Posts: 2,531
New report:
Delayed overnight (24 hours) due to weather on domestic award ticket on AA. I paid the taxes/fees on my CSR. I got a delay letter from AA by requesting one on the website.
I stayed overnight with a friend but requested coverage for toiletries, lunch, dinner (including wine + 20% tip), breakfast, Lyfts to and from my friend's house, and a Lyft home upon arriving at my destination airport. Total was about $330.
Submitted Jan 12, approved Feb 12. So much for 5 business days. They asked me for some documents around Jan 23 that I had already provided; I just provided them again and that seemed to do the trick.
I was worried because the place where I bought toiletries was having a POS problem so they hand wrote me a receipt (including hand writing my full 16-digit credit card number, since the CSR doesn't have embossed digits). I made sure they wrote me an itemized receipt that had descriptions like "soap", not just SKU #s . This handwritten receipt was accepted without a problem.
Delayed overnight (24 hours) due to weather on domestic award ticket on AA. I paid the taxes/fees on my CSR. I got a delay letter from AA by requesting one on the website.
I stayed overnight with a friend but requested coverage for toiletries, lunch, dinner (including wine + 20% tip), breakfast, Lyfts to and from my friend's house, and a Lyft home upon arriving at my destination airport. Total was about $330.
Submitted Jan 12, approved Feb 12. So much for 5 business days. They asked me for some documents around Jan 23 that I had already provided; I just provided them again and that seemed to do the trick.
I was worried because the place where I bought toiletries was having a POS problem so they hand wrote me a receipt (including hand writing my full 16-digit credit card number, since the CSR doesn't have embossed digits). I made sure they wrote me an itemized receipt that had descriptions like "soap", not just SKU #s . This handwritten receipt was accepted without a problem.
Feb 13, 2019, 2:57 pm
#888
Join Date: Aug 2006
Programs: AA Lifetime Platinum
Posts: 169
I fear this may not be a covered event, but thought I would check with folks here to get your thoughts:
DH and I both suffered from food poisoning from the last restaurant we ate at the night before leaving Cuba. We managed to get onto the plane for the first leg of our scheduled flight to MIA, but were both so ill that we could not take the second flight, MIA/DCA. We went to the AA customer service agent right after collecting our bags to clear customs, and were told by The agent at MIA that because this was an “international”flight, they had to sell us new tickets and could not refund us anything on the unused MIa/DCA portion of the flight. We were both too ill to question much of anything; we paid for new tickets for a flight 2 days from that time (although it arrived too late at night for us to drive home that night, so another hotel). We finally managed to get home on Tuesday (supposed to be home Saturday). Our expenses for these days totaled over $1500 for hotels, taxis and food (which consisted of soup, oatmeal and yogurt.)
Thoughts?
DH and I both suffered from food poisoning from the last restaurant we ate at the night before leaving Cuba. We managed to get onto the plane for the first leg of our scheduled flight to MIA, but were both so ill that we could not take the second flight, MIA/DCA. We went to the AA customer service agent right after collecting our bags to clear customs, and were told by The agent at MIA that because this was an “international”flight, they had to sell us new tickets and could not refund us anything on the unused MIa/DCA portion of the flight. We were both too ill to question much of anything; we paid for new tickets for a flight 2 days from that time (although it arrived too late at night for us to drive home that night, so another hotel). We finally managed to get home on Tuesday (supposed to be home Saturday). Our expenses for these days totaled over $1500 for hotels, taxis and food (which consisted of soup, oatmeal and yogurt.)
Thoughts?
Feb 13, 2019, 3:14 pm
#889
Join Date: Sep 2014
Posts: 2,531
I fear this may not be a covered event, but thought I would check with folks here to get your thoughts:
DH and I both suffered from food poisoning from the last restaurant we ate at the night before leaving Cuba. We managed to get onto the plane for the first leg of our scheduled flight to MIA, but were both so ill that we could not take the second flight, MIA/DCA. We went to the AA customer service agent right after collecting our bags to clear customs, and were told by The agent at MIA that because this was an “international”flight, they had to sell us new tickets and could not refund us anything on the unused MIa/DCA portion of the flight. We were both too ill to question much of anything; we paid for new tickets for a flight 2 days from that time (although it arrived too late at night for us to drive home that night, so another hotel). We finally managed to get home on Tuesday (supposed to be home Saturday). Our expenses for these days totaled over $1500 for hotels, taxis and food (which consisted of soup, oatmeal and yogurt.)
Thoughts?
DH and I both suffered from food poisoning from the last restaurant we ate at the night before leaving Cuba. We managed to get onto the plane for the first leg of our scheduled flight to MIA, but were both so ill that we could not take the second flight, MIA/DCA. We went to the AA customer service agent right after collecting our bags to clear customs, and were told by The agent at MIA that because this was an “international”flight, they had to sell us new tickets and could not refund us anything on the unused MIa/DCA portion of the flight. We were both too ill to question much of anything; we paid for new tickets for a flight 2 days from that time (although it arrived too late at night for us to drive home that night, so another hotel). We finally managed to get home on Tuesday (supposed to be home Saturday). Our expenses for these days totaled over $1500 for hotels, taxis and food (which consisted of soup, oatmeal and yogurt.)
Thoughts?
Trip Interruption applies, but you would need proof (doctor's note, etc.) that you were too sick to fly. And, it would only reimburse you for the portion of your flight you did not use (MIA-DCA) or a change fee. It would not cover an expensive last-minute ticket, hotels, taxi, or food. This insurance is generally more helpful when you miss part of your trip; it is less useful on your way home.
My guess is the change fee was more than the remaining value of your ticket (since, assuming this was a r/t ticket, you had used DCA-MIA-HAV-MIA and just dropped MIA-DCA), so the agent issued you a new ticket as that was the cheaper option. If this is what happened, Trip Interruption will reimburse you for the remaining unused value of the original ticket. You would need to get AA to show you the unused value somehow (maybe it's in your online account somewhere?). And, again, you would need good proof that you were too sick to fly.
Best case here is you get less something than $300, either in the form of a reimbursement for a change fee or reimbursement for the cancelled leg. You're not going to get $1500 either way.
If you have a doctor's note, I'd submit a claim. If you don't, I'd just chalk it up to an expensive bout of illness.
Feb 13, 2019, 3:18 pm
#890
Join Date: Aug 2006
Programs: AA Lifetime Platinum
Posts: 169
Thanks for your very thoughtful reply, threeoh. That was my take on it too, but I was hoping there was something I had not thought of. ��
Feb 14, 2019, 1:33 pm
#891
Join Date: Sep 2015
Posts: 8
I have a camping trip coming up at the end of the month. Weather.com is forecasting rain/snow at the campsite, which would make the campsite uninhabitable. Does anyone know if the campsite reservations are covered under trip cancellation for severe weather?
Feb 14, 2019, 3:41 pm
#892
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Severe weather, which prevents a reasonable and prudent person
from beginning or continuing on a Covered Trip
from beginning or continuing on a Covered Trip
Feb 14, 2019, 11:54 pm
#893
Join Date: Dec 2001
Location: Carlsbad,CA USA
Programs: Marriott Bonvoy Titanuim/Lifetime Platinum, Hilton Gold, United Silver
Posts: 1,534
How do I collect the balance due for a Trip Cancellation Claim? I bought a Jet Blue Ticket last January for $216 and had to cancel the flight for a medical reason. I got the $150 change fee refunded quickly and was wondering what I need to submit to get the remaining balance refunded as I did not use the reamining credit.
Feb 15, 2019, 7:39 am
#894
Join Date: Sep 2011
Posts: 1,857
How do I collect the balance due for a Trip Cancellation Claim? I bought a Jet Blue Ticket last January for $216 and had to cancel the flight for a medical reason. I got the $150 change fee refunded quickly and was wondering what I need to submit to get the remaining balance refunded as I did not use the reamining credit.
Feb 15, 2019, 8:25 am
#895
Join Date: Sep 2014
Posts: 2,531
Now if you're going to fly jetblue for any reason in the next year, makes way more sense to use up the value than go through the trouble of filing a claim...
Also, weather forecasts two weeks out are not typically very accurate.
Feb 18, 2019, 5:48 pm
#896
Join Date: Sep 2014
Posts: 2,531
Another report for Trip Delay (I seem to have had bad luck lately):
Delayed overnight for weather. My flight was at 8pm, and at 8am I got a text that my flight was cancelled for weather. I tried to get rebooked earlier, but earliest that would work was the following morning.
I bought clothes for my extra overnight, an uber to the airport, tacos for dinner (plus drinks), and an uber home after landing. (I was staying with family, so no hotel.) Total about $300.
My clothes etc. were originally denied, because they were purchased before my original flight (but after I was notified that I'd be staying overnight). In my appeal I stressed that the clothes were purchased for my unplanned overnight. Appeal was approved and my claim was eventually paid in full.
11/25: delayed overnight
11/26: submitted claim
12/4: they asked me who my travelling companion was. I answered that my companion was my domestic partner but that all the expenses were for me.
12/27: my claim was partially approved, for $70, for the few expenses that occurred after my original flight time (just two taxis). I did not select the bank transfer and they sent me a check, which I then held uncashed.
[various dates]: I had a little back and forth about what wasn't covered, discovered they didn't cover stuff I bought before my original flight, even after I had been notified that the flight had been cancelled.. Said I would like to appeal and told I just had to send an email that explicitly said I was appealing
1/21: Sent appeal email.
2/18: Appeal approved, got an email with the balance of the claim, so I'll go ahead and cash that original check plus this new one.
Looks like they're running at about 30 days, about 4 times the stated turnaround time. This is the first time I had done the appeals process, and it was very easy.
Delayed overnight for weather. My flight was at 8pm, and at 8am I got a text that my flight was cancelled for weather. I tried to get rebooked earlier, but earliest that would work was the following morning.
I bought clothes for my extra overnight, an uber to the airport, tacos for dinner (plus drinks), and an uber home after landing. (I was staying with family, so no hotel.) Total about $300.
My clothes etc. were originally denied, because they were purchased before my original flight (but after I was notified that I'd be staying overnight). In my appeal I stressed that the clothes were purchased for my unplanned overnight. Appeal was approved and my claim was eventually paid in full.
11/25: delayed overnight
11/26: submitted claim
12/4: they asked me who my travelling companion was. I answered that my companion was my domestic partner but that all the expenses were for me.
12/27: my claim was partially approved, for $70, for the few expenses that occurred after my original flight time (just two taxis). I did not select the bank transfer and they sent me a check, which I then held uncashed.
[various dates]: I had a little back and forth about what wasn't covered, discovered they didn't cover stuff I bought before my original flight, even after I had been notified that the flight had been cancelled.. Said I would like to appeal and told I just had to send an email that explicitly said I was appealing
1/21: Sent appeal email.
2/18: Appeal approved, got an email with the balance of the claim, so I'll go ahead and cash that original check plus this new one.
Looks like they're running at about 30 days, about 4 times the stated turnaround time. This is the first time I had done the appeals process, and it was very easy.
Feb 19, 2019, 8:41 pm
#897
Join Date: Feb 2016
Posts: 2
I have the CSP. I purchased a hotel for this coming weekend a couple hours away in Big Bear Lake (ski resort).
My wife and I were planning to drive there and stay for the weekend to go snowboarding.
My wife is now sick, and I may be getting sick as well.
Will we be covered even if I didn't purchase an airline ticket?
I called the info line, and the lady said I would be covered, but she didn't sound too confident.
She was basically reading the coverage terms (which I had already read) and letting me make my own conclusions.
Anyone have any experience with this?
Thanks!
My wife and I were planning to drive there and stay for the weekend to go snowboarding.
My wife is now sick, and I may be getting sick as well.
Will we be covered even if I didn't purchase an airline ticket?
I called the info line, and the lady said I would be covered, but she didn't sound too confident.
She was basically reading the coverage terms (which I had already read) and letting me make my own conclusions.
Anyone have any experience with this?
Thanks!
Feb 20, 2019, 6:11 am
#898
Join Date: Sep 2011
Posts: 1,857
I have the CSP. I purchased a hotel for this coming weekend a couple hours away in Big Bear Lake (ski resort).
My wife and I were planning to drive there and stay for the weekend to go snowboarding.
My wife is now sick, and I may be getting sick as well.
Will we be covered even if I didn't purchase an airline ticket?
I called the info line, and the lady said I would be covered, but she didn't sound too confident.
She was basically reading the coverage terms (which I had already read) and letting me make my own conclusions.
Anyone have any experience with this?
Thanks!
My wife and I were planning to drive there and stay for the weekend to go snowboarding.
My wife is now sick, and I may be getting sick as well.
Will we be covered even if I didn't purchase an airline ticket?
I called the info line, and the lady said I would be covered, but she didn't sound too confident.
She was basically reading the coverage terms (which I had already read) and letting me make my own conclusions.
Anyone have any experience with this?
Thanks!
Feb 20, 2019, 7:27 am
#899
Join Date: Aug 2014
Posts: 1,303
Unfortunately for me, my claim went to final review Jan 23 and I'm still waiting for final approval.
Feb 20, 2019, 8:14 am
#900
Join Date: Jul 2004
Posts: 4,538
All - I went back a few pages, and checked the wiki, but didn't find an answer.
How is "city of residence" defined by Chase? Their fine print doesn't say. In this case, city of departure is Queens (LGA), but our city of residence is 50 miles north. Any experiences? Does Chase apply co-terminality the way airlines do (i.e. HPN, SWF, LGA, JFK, EWR treated as one)?
FWIW, my wife and I took an overnight delay in ZRH last summer (mechanical issue). Turned down Swiss offer of a hotel, incurred ~$700 between the two of us for lodging, booze and food. Took several weeks and lots of paperwork, but we were fully reimbursed.
Jamie
How is "city of residence" defined by Chase? Their fine print doesn't say. In this case, city of departure is Queens (LGA), but our city of residence is 50 miles north. Any experiences? Does Chase apply co-terminality the way airlines do (i.e. HPN, SWF, LGA, JFK, EWR treated as one)?
FWIW, my wife and I took an overnight delay in ZRH last summer (mechanical issue). Turned down Swiss offer of a hotel, incurred ~$700 between the two of us for lodging, booze and food. Took several weeks and lots of paperwork, but we were fully reimbursed.
Jamie