May 17, 2017, 6:45 pm
Last edit by: threeoh
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
- 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
- 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
- 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
- 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
- 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
- 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
- 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
- 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
- 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
- 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
- 08/2017 - covered during ATC equipment failure leading to cancelled flight
- 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
- 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
- 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
- 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
- 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
- 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
- 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
- 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
- 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments (2016 - 2019)
Jun 12, 2017, 7:55 pm
#271
Join Date: Jun 2012
Posts: 3,383
-
I've booked a fairly extensive trip with my family (wife/son).
-I have an upcoming MRI but my doctor suspects I won't be able to travel.
-Going to Europe with 4 one way flights within Europe.
-Various methods of booking (points, and some non-refundable fare) but all (including taxes/fees) but was paid for using my CS card.
I've booked a fairly extensive trip with my family (wife/son).
-I have an upcoming MRI but my doctor suspects I won't be able to travel.
-Going to Europe with 4 one way flights within Europe.
-Various methods of booking (points, and some non-refundable fare) but all (including taxes/fees) but was paid for using my CS card.
also, for those people looking for greener pastures, citi below:
https://www.cardbenefits.citi.com/~/...lFee_p-J3.ashx
Covered Reasons: Illness or Personal Matters:
■ The Covered Traveler(s) becomes sick or injured, and is advised
by a licensed medical practitioner not to travel.
You will be reimbursed for the following eligible amounts resulting
from the cancellation, interruption or extension of the Covered
Traveler’s Trip due to a covered reason:
■ The value of the Covered Traveler’s unused transportation
tickets or forfeited deposits, minus any refund or credit received
from the airline or other travel supplier(s).
■ Change fees charged by the airline or other travel supplier(s)
■ The Covered Traveler(s) becomes sick or injured, and is advised
by a licensed medical practitioner not to travel.
You will be reimbursed for the following eligible amounts resulting
from the cancellation, interruption or extension of the Covered
Traveler’s Trip due to a covered reason:
■ The value of the Covered Traveler’s unused transportation
tickets or forfeited deposits, minus any refund or credit received
from the airline or other travel supplier(s).
■ Change fees charged by the airline or other travel supplier(s)
If the Covered Traveler was issued a credit/voucher
by the travel supplier (i.e. airlines, hotel, etc.) please
retain all supporting documentation in case you
decide to seek reimbursement at a later date for
any credit/voucher that expires or is unused per the
coverage provision. To start a claim for an expired or
unused credit/voucher, please call 1-866-918-4670
within 60 days after the expiration date or anniversary
date of issuance.
by the travel supplier (i.e. airlines, hotel, etc.) please
retain all supporting documentation in case you
decide to seek reimbursement at a later date for
any credit/voucher that expires or is unused per the
coverage provision. To start a claim for an expired or
unused credit/voucher, please call 1-866-918-4670
within 60 days after the expiration date or anniversary
date of issuance.
Jun 13, 2017, 6:09 am
#272
Join Date: May 2013
Programs: N/A
Posts: 685
AA Travel Insurance Issue - Stating fare credit is held in my account
I have the reserve card and whilst using my travel insurance benefit, they are requesting documentation from American airlines stating that the fare was not refunded.
When calling AA however, they are stating that a part of the fare was on hold in my account to be used within 365 days before expiry, and cannot issue such a letter.
Can anyone advise on how I can be reimbursed for this flight in full? I will not be using this credit at all and was under the assumption that I would be getting such when filing trip insurance.
Thanks!
When calling AA however, they are stating that a part of the fare was on hold in my account to be used within 365 days before expiry, and cannot issue such a letter.
Can anyone advise on how I can be reimbursed for this flight in full? I will not be using this credit at all and was under the assumption that I would be getting such when filing trip insurance.
Thanks!
Jun 13, 2017, 6:31 am
#273
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
This is standard practice, non-refundable fares can be changed on payment of a fee, and you have one-year from original date of issue to use the value. Ask Chase's insurer if you can file another claim if the credit expires unused, but why wouldn't you use it?
Jun 23, 2017, 10:05 am
#274
Join Date: Sep 2015
Posts: 576
im also stuck in a bind in my claim.
Grandma passes away so i cancelled my trip to Japan. Because im flying a low cost carrier, tickets are non-refundable. But i guess the insurance company wants me to prove that these tickets have no value, aka cant use them again, no credit to them, which on the conditions of carriage, is only listed under the cancelled flights area.
I have already called the carriers asking if they can refund at all to which they said they cant. I dont know what else to provide the insurance company since the carriers just keep pointing to the conditions of carriage.
edit: also they tried to say i could have changed my flight because on my itenary, it says i could manage my booking and change things up to 4 hours ahead of time... in reality, all i can do with that button is change my seats and upgrade. :\ This is rather annoying.
Grandma passes away so i cancelled my trip to Japan. Because im flying a low cost carrier, tickets are non-refundable. But i guess the insurance company wants me to prove that these tickets have no value, aka cant use them again, no credit to them, which on the conditions of carriage, is only listed under the cancelled flights area.
I have already called the carriers asking if they can refund at all to which they said they cant. I dont know what else to provide the insurance company since the carriers just keep pointing to the conditions of carriage.
edit: also they tried to say i could have changed my flight because on my itenary, it says i could manage my booking and change things up to 4 hours ahead of time... in reality, all i can do with that button is change my seats and upgrade. :\ This is rather annoying.
Jun 23, 2017, 10:32 am
#275
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Jun 23, 2017, 11:02 am
#276
Join Date: Sep 2015
Posts: 576
and thanks.
Jun 23, 2017, 11:16 am
#277
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
I think that the insurance company is seeing this:
http://www.flyscoot.com/en/fly-scoot...ge-your-flight
http://www.flyscoot.com/en/fly-scoot...ge-your-flight
Jun 23, 2017, 11:22 am
#278
Join Date: Sep 2015
Posts: 576
I think that the insurance company is seeing this:
http://www.flyscoot.com/en/fly-scoot...ge-your-flight
http://www.flyscoot.com/en/fly-scoot...ge-your-flight
edit: nevermind, that wont work.
Jun 23, 2017, 4:22 pm
#279
Join Date: Jul 2016
Posts: 292
Total payout was about $2300, which included actual cash value of UR points. They did not fight me on anything, and actually reimbursed about $100 more than I had requested (due to exchange rate differences, I guess). I was pleasantly surprised at how easy the process was. Based on this experience I'll be downgrading my CSR to CSP when the year's up and booking all future travel on it. CSP has the same coverage.
However, doesn't the CSR have higher coverage amounts than the CSP ? May not matter if your trips are only $2300, but for those of us who have had trips over $10,000, it can matter.
Jun 26, 2017, 11:05 pm
#280
Join Date: Dec 2013
Posts: 43
Both have $10k limits for trip interruption/cancellation. You're right that some of the other benefit coverages are reduced for CSP.
Jun 30, 2017, 2:19 am
#281
Join Date: Aug 2000
Location: Exile
Posts: 15,656
Wife and myself had a bag lost/delayed by Turkish Airlines a week ago in Berlin. Tickets had been purchased using the CSR card (I am the primary cardholder) so that insurance should apply.
The bag was checked in my wife's name (she is an authorised user) and the PIR and other claim paperwork with the airline is also in her name. However, the bag included items for both her and myself.
We spent the equivalent of USD 399.47 between us for incidentals (clothing and toiletries) during the baggage delay. We subsequently returned home after a 5 day trip.
Bag has not yet been located after 7 days. The itemised contents of the bag (including the cost of the bag itself) have a value of USD 2698.50. Turkish Airlines has requested the itemised contents list and this has been provided to them.
Turkish's maximum liability under Montreal Convention is SDR 1131 (approx. USD 1500) so on the assumption that the bag is lost and they pay out the maximum amount, I will need to claim the remainder from Chase's insurance.
My questions :
a) I need to notify Chase within 20 days of the occurance in order to start the claim process. However, Turkish states that they will not consider the bag "LOST" until 21 days have passed. Do I file the claim with Chase anyway before 20 days and then update it with the statement of loss from Turkish when they provide it after 21 days?
b) Should the claim be opened in my name or in my wife's name? She doesn't have a US address, SSN or bank account so any insurance check would be best off being sent in my name instead for convenience sake.
c) Do I open an initial claim for Baggage Delay (max. $100/day for 5 days) and then a separate claim for Lost Baggage (max. $3000) if the baggage is not eventually located? Is the $3000 maximum on the Lost Baggage policy reduced by the amount paid out on the Baggage Delay policy?
Thanks in advance for any assistance or advice!
The bag was checked in my wife's name (she is an authorised user) and the PIR and other claim paperwork with the airline is also in her name. However, the bag included items for both her and myself.
We spent the equivalent of USD 399.47 between us for incidentals (clothing and toiletries) during the baggage delay. We subsequently returned home after a 5 day trip.
Bag has not yet been located after 7 days. The itemised contents of the bag (including the cost of the bag itself) have a value of USD 2698.50. Turkish Airlines has requested the itemised contents list and this has been provided to them.
Turkish's maximum liability under Montreal Convention is SDR 1131 (approx. USD 1500) so on the assumption that the bag is lost and they pay out the maximum amount, I will need to claim the remainder from Chase's insurance.
My questions :
a) I need to notify Chase within 20 days of the occurance in order to start the claim process. However, Turkish states that they will not consider the bag "LOST" until 21 days have passed. Do I file the claim with Chase anyway before 20 days and then update it with the statement of loss from Turkish when they provide it after 21 days?
b) Should the claim be opened in my name or in my wife's name? She doesn't have a US address, SSN or bank account so any insurance check would be best off being sent in my name instead for convenience sake.
c) Do I open an initial claim for Baggage Delay (max. $100/day for 5 days) and then a separate claim for Lost Baggage (max. $3000) if the baggage is not eventually located? Is the $3000 maximum on the Lost Baggage policy reduced by the amount paid out on the Baggage Delay policy?
Thanks in advance for any assistance or advice!
Jun 30, 2017, 6:05 am
#282
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Even if the check is in her name, she should be able to endorse it for deposit so you can deposit it into an account in your name or someone else's. Perhaps you can even get it cashed in at the check-issuing bank itself.
Jun 30, 2017, 11:39 am
#283
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
I would call Chase Benefit Services.
They will send you a claim form and it will probably list their requirements, for documentation and so on.
You can ask them about the different time frames.
They will send you a claim form and it will probably list their requirements, for documentation and so on.
You can ask them about the different time frames.
Jun 30, 2017, 12:18 pm
#284
Join Date: Aug 2000
Location: Exile
Posts: 15,656
In any case, Turkish advises this afternoon that the bag has been located and is commencing its lengthy journey back to us. So it will turn into just a Baggage Delay Claim (assuming TK doesn't pay up).
Jun 30, 2017, 12:41 pm
#285
Join Date: Nov 2014
Location: USA
Posts: 1,084
Chase only
Covers if you use points tied to a partner. (eg UR or united Miles). Any data points on what happens if you're using Keisflyer for example ? Singapore air is a transfer partner technically but not a full credit card partner like SW or UA.
Would trip cancellation be covered
Covers if you use points tied to a partner. (eg UR or united Miles). Any data points on what happens if you're using Keisflyer for example ? Singapore air is a transfer partner technically but not a full credit card partner like SW or UA.
Would trip cancellation be covered