Appalling / Disgusting FA
Jul 29, 2007 | 12:47 am
#1
Original Poster
Join Date: Apr 2004
Location: Tokyo, Vancouver, Hong Kong, Dublin
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Posts: 880
Appalling / Disgusting FA
UD on CX 889 at breakfast service ... there was an indian fellow next to me. he asked if there was pork in the congee, the FA either couldn't hear him or didn't understand him. so i told the FA in cantonese that my neighbour doesn't eat pork. she mentioned something about the congee has pork, and then proceeded to *use her fingers* to remove the slice of ham from on top of the omlette (the other meal choice), and served it to him.
Jul 29, 2007 | 3:24 am
#3
Join Date: Jan 2005
Posts: 1,956
UD on CX 889 at breakfast service ... there was an indian fellow next to me. he asked if there was pork in the congee, the FA either couldn't hear him or didn't understand him. so i told the FA in cantonese that my neighbour doesn't eat pork. she mentioned something about the congee has pork, and then proceeded to *use her fingers* to remove the slice of ham from on top of the omlette (the other meal choice), and served it to him.
Jul 29, 2007 | 4:17 am
#6
FlyerTalk Evangelist
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I guess you would call establishments where people spit out their bones onto the table directly or onto the floor, high class restaurants?
Jul 29, 2007 | 4:19 am
#7
Join Date: Sep 2005
Location: Hong Kong / Singapore / Bangkok
Programs: SQ Krisflyer Gold / Hilton Hhonour Diamond / Starwood SPG Gold / CX Former Gold, now Green
Posts: 347
I would be appreciate if FA uses fork instead. Simply for hygiene...
Jul 29, 2007 | 4:30 am
#8
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Join Date: Jun 2002
Location: Hong Kong
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If true, this is quite outrageous, but I have to say it doesn't surprise me at all given the trend apparent in CX's premium cabins that many have commented on here.
If I had seen that I would have been straight off to have a quiet word with the ISM, and then, depending on his or her response (and exactly how grovelling the apology to the passenger in question was), a suitable letter with all the relevant names to Customer Relations, copied to some senior CX management.
If I had seen that I would have been straight off to have a quiet word with the ISM, and then, depending on his or her response (and exactly how grovelling the apology to the passenger in question was), a suitable letter with all the relevant names to Customer Relations, copied to some senior CX management.
Jul 29, 2007 | 5:09 am
#9
Join Date: Oct 2005
Location: KJBK
Programs: USD
Posts: 148
(Note: I do not base my own dietary choices on any religious considerations, but respect the rights of others to do so.)
Jul 29, 2007 | 5:43 am
#11
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Location: Hong Kong
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Posts: 11,017
Well yes, but that's not the point. The point is that this FA acted in a way that was hugely insensitive and inappropriate for someone who is serving in a premium cabin of what is supposedly still one the world's best airlines. I like to think that in the days when CX truly was a world-leading international airline (rather than a fairly average HK Chinese one) then the staff serving in premium cabins would all have had the cultural awareness and training to understand the point that bawr made. If simply removing the slice of pork would be sufficient in the mind of the passenger then they could have done that themselves. Sadly those days seem now to be gone, and I doubt that we'll ever see them again.
Jul 29, 2007 | 5:46 am
#12
Join Date: Dec 2004
Location: London
Posts: 6,303
I think the attendant was insensitive to the man's cultural needs (and yes, perhaps unhygenic in her handling of his food)
However, he should have ordered a particular type of meal if he was concerned about what he was going to eat - or brought his own onboard.
However, he should have ordered a particular type of meal if he was concerned about what he was going to eat - or brought his own onboard.
Jul 29, 2007 | 5:47 am
#13
Join Date: Oct 2005
Location: KJBK
Programs: USD
Posts: 148
In any case, as other posters to this thread have already pointed out, the FA's behaviour was utterly unacceptable and uncivilised, no matter what the circumstances.
Jul 29, 2007 | 7:32 am
#15
Moderator: LGBTQ+ Travel, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
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Posts: 15,582
Ewwww that is just awful awful behaviour by the FA. 
I think christep's comments are quite spot on about the "changes" occuring in CX premium cabins.
I think christep's comments are quite spot on about the "changes" occuring in CX premium cabins.