Appalling / Disgusting FA
 

UD on CX 889 at breakfast service ... there was an indian fellow next to me. he asked if there was pork in the congee, the FA either couldn't hear him or didn't understand him. so i told the FA in cantonese that my neighbour doesn't eat pork. she mentioned something about the congee has pork, and then proceeded to *use her fingers* to remove the slice of ham from on top of the omlette (the other meal choice), and served it to him.

:eek:

That is appaling. Gross... :td:

Why, did you expect her to use her toes?

Sometimes sarcasm is just as disgusting as the aforementioned FA :td:

A fork would have done the trick, but fingers??:eek:

Sorry, what's the problem?

The passenger didn't eat pork, so she removed the slice off the omelette and served the omelette to him. No one was going to eat the pork, so who cares whether she touched it or not?

I guess you would call establishments where people spit out their bones onto the table directly or onto the floor, high class restaurants?

ermm..... :eek:

I would be appreciate if FA uses fork instead. Simply for hygiene... :rolleyes:

If true, this is quite outrageous, but I have to say it doesn't surprise me at all given the trend apparent in CX's premium cabins that many have commented on here.

If I had seen that I would have been straight off to have a quiet word with the ISM, and then, depending on his or her response (and exactly how grovelling the apology to the passenger in question was), a suitable letter with all the relevant names to Customer Relations, copied to some senior CX management.

If the passenger in question was avoiding pork because he was an observant Moslem or Jew, simply removing the pork from the already prepared meal would not have sufficed, as any food touched by pork would be considered defiled by those two religions. The passenger should have been informed as to the meal's pork content, and either given an acceptable alternative, or allowed to abstain from eating altogether.

(Note: I do not base my own dietary choices on any religious considerations, but respect the rights of others to do so.)

If someone is insisting to have a special meal they better order this special option in advance, avoiding any inconvenience onboard.

Well yes, but that's not the point. The point is that this FA acted in a way that was hugely insensitive and inappropriate for someone who is serving in a premium cabin of what is supposedly still one the world's best airlines. I like to think that in the days when CX truly was a world-leading international airline (rather than a fairly average HK Chinese one) then the staff serving in premium cabins would all have had the cultural awareness and training to understand the point that bawr made. If simply removing the slice of pork would be sufficient in the mind of the passenger then they could have done that themselves. Sadly those days seem now to be gone, and I doubt that we'll ever see them again.

I think the attendant was insensitive to the man's cultural needs (and yes, perhaps unhygenic in her handling of his food)

However, he should have ordered a particular type of meal if he was concerned about what he was going to eat - or brought his own onboard.

Very true. However, it is possible that the Indian passenger had already ordered a special meal and was, if so, in this case justifiably, verifying the nature of the meal. We simply are not in possession of all the facts.

In any case, as other posters to this thread have already pointed out, the FA's behaviour was utterly unacceptable and uncivilised, no matter what the circumstances.

I would straight ahead to Senior Purser or ISM report this incident right away. This is a shock for me too if she really use her finger.

I am sorry to hear....ew......

Ewwww that is just awful awful behaviour by the FA. :td:

I think christep's comments are quite spot on about the "changes" occuring in CX premium cabins.