Dear all flyertalk buddies,

Just wish to ask, in complaint cases, apart from Asiamiles offered, have any of you ever been offered an upgrade certificate subject to seat availability like the one in the past?

As a DM, I was on a JFKHKG F flight with broken seat and in-flight injury (A small cut but bleeding happened tough). Used a Bookable upgrade in the flight. Was offered some Asiamiles proactively but thought the offer was not good enough and hoping that they can return the upgrade voucher to me for future use. But they said that upgrade voucher is no longer in service recovery, so I am asking for some data.

Long ago, I know it was there. Thanks, buddy.

pls describe the broken seat issue(s). i think what's fair depends on the answer.

Actually both seats at 1A and 2A had problems. 1A has a broken seat edge which no body realised. We all realised that when it was set as a bed and the edge is broken and so sharp that part of my knee was cut and it was bleeding.

Later then, I sat at 2A - but it couldn't recline.

The point is not about if the compensation is fair. My only question is - is CX still offering upgrade voucher as a means of service recovery or only Asia miles are offered in all cases?

Thanks.

As a DM, sat in F, I'm sure they offered a very generous Asia Miles compensation already. Why not use those AM to book your next upgrade instead?

If OP was using an upgrade cert already and got most of the F services, surely somewhere around half the miles needed for an upgrade would be reasonable compensation? Couldn�t the seat be put into a bed position manually for sleeping?

It seems the OP is asking for recrediting the cert AND the miles.

It appears that you were in F and cut your knee without damaging your clothing. I infer that you were wearing shorts,

I wonder what is appropriate compensation for having to share a First Class cabin with someone in shorts?

Whats the compensation for having to share a First Class cabin with a stuffy old fart?

They are offering 25k. I am not sure if you would say it is generous - But DM, sitting at F, talking about in-flight injury, recline malfunctioning, wifi not working...

But it is definitely far away from being enough for a future upgrade. That is why I would like them to withdraw the miles and offer me back the voucher..

When that someone is still a DM, when that someone is still paying a non-redemption revenue ticket (though using bookable upgrade) and when that someone changed to shorts for a comfortable sleep... Are there any rules that compensation can only be honored to someone not in shorts? Anyway...

I�d say 50k would be fairer.

A small point, but mileage tickets are revenue tickets. They are not cash tickets. And when they're used, they net off a liability on CXs balance sheet (loyalty points).

Although it goes undisclosed, my guess is CX accounts for them around 1 USD cent a pop, give or take 0.5 cents (I know it's a wide range).

I believe it's for the reason, that CX actually makes it easier to redeem outright points tickets (at least, for DMs with our extra availability) than they do these bookable upgrades. I don't know how they account for the BUDs but my guess is they're not sitting on the CX balance sheet (or they're held at a correspondingly lower value than the equivalent AM needed for the F seat), meaning there is no offsetting revenue contribution when we use BUDs, unlike Asia Miles. Put another way AM ticket (points ticket) passengers boost revenue in a small way, but BUDs don't. It's pure cost to CX from an accounting perspective. Foolish thinking in human term, I'm just stating what I thinks going on logic wise.

On other threads I have whinged about how I find the J to F upgrades nearly useless, although I acknowledge reading others here have success. CX wins because Ive just bought cash tickets instead of using my BUDs and bothering to wait for the lottery 24 hours out, I just find it aggravating that they're much harder to use now than pre COVID. Feels like a phony benefit. (When A fare meant you could use them, now it's basically at CXs discretion with this silly extra inventory their computer system manages for them.) hopefully CX will revert to A fare bucket once they introduce DM Executive in 2027 and those are the only people with the F BUDs.

Back to my first point, I think CX sees the points tickets as a higher revenue recognition than the BUDs. Which is why it's easier to redeem outright points tickets than the BUDs.

And that's why I think a fair comp for you might actually be half the F ticket in points (what is that, 50k Asia Miles?), since the real value to the BUD isn't availability (which sucks), but the Status Points boost, which you've already gotten I assume. Or if you really feel slighted then the amt of a whole ticket. (100k or something). My reasoning is it's actually easier to redeem outright for F than use a BUD.

I've cut myself up on seats before, and never thought to complain. Smashed my finger in one bad once. (I was hunting for my cellphone.) But everyone's situation and personality is different. If the seat didn't recline or really had serious motor problems, then that's the kind of mechanical thing which would really bug me in F.

Fyi those F seats have a legacy recline issue that occasionally impacts their ability to recline or come back up. There is a small latch under the seat you can pull which will release it, although it's hard to get at first, I've helped pax and FA fix a number of seats at this stage.

Completely agree. If 50k, I won't further voice out. 25k is a bit below expectation, That is why I suggested giving me the BKUG back rather than arguing for the amount and why I am asking for data point here. I actually have 1.5m Asiamiles in my account.

I guess one could also argue that AMs are more costly to issue as compensation as they create a liability on the balance sheet - versus an upgrade voucher which is �free�?

A long haul malfunctioning wifi in J (my family as Green) gor 10k miles, so 25k miles for everything seemed far from enough.

I'm not sure the DM status is relevant. If you were injured due to a broken seat I would have thought you ought to be entitled to a suitable level of compensation regardless of your status level.