Actually both seats at 1A and 2A had problems. 1A has a broken seat edge which no body realised. We all realised that when it was set as a bed and the edge is broken and so sharp that part of my knee was cut and it was bleeding.

Later then, I sat at 2A - but it couldn't recline.

The point is not about if the compensation is fair. My only question is - is CX still offering upgrade voucher as a means of service recovery or only Asia miles are offered in all cases?

Thanks.