The Typhoon Ragasa Help Thread
Sep 23, 2025 | 8:53 am
#46
Join Date: Jun 2017
Posts: 2,435
someone complain about CX rescheduling his flight.
suppose to depart 23/sept to KIX, return on 28/Sept
CX change departure to 29/Sept, but maintaining the return as 28/Sept.
wonder why CX didn’t straight reschedule the return flight as well? Wait for pax to call in?
Sep 23, 2025 | 9:20 am
#47
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, TG *G, SK GfL, BA ex-GGL, HH DIA, IHG Amb., Hertz PC
Posts: 4,890
And we are now at 3hrs 20mins and counting….. Thank god for IP phone - at this point I have given up caring about anything, and just seeing how long it will actually be… That is until I go to bed…
Sep 23, 2025 | 10:42 am
#48
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
Just came here to wish folks the best in managing their disruptions.
I don’t recall the airport being shut for so long- must be really bad- stay safe folks!
(I need to call CX to make non-pressing changes to a CX issued RTW- guess I’ll just wait for things to blow over)
I don’t recall the airport being shut for so long- must be really bad- stay safe folks!
(I need to call CX to make non-pressing changes to a CX issued RTW- guess I’ll just wait for things to blow over)
Sep 23, 2025 | 11:06 am
#49
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,113
I went into the Ragasa rebooking window holding (all separate bookings):
1. QF124 Y redemption 23/9 ZQN 07:05 SYD 08:30
2. CX138 J redemption 23/9 SYD 21:50 HKG 05:10
3. (When Ragasa track started to become known) CX100 Y redemption 23/9 SYD 14:05 HKG 21:30
(2) and (3) were both cancelled at 15:30 HKT. My preference was to rebook (2) into 24/9 CX138, but had no luck calling in from 15:30-01:30 even with one Kingking, two Google Voice call out devices and doing a bunch of hacks to try to get through. One Kingking call was 6 hours long before it dropped.
I was automatically rebooked while I was calling:
(3) Got rebooked into 23/9 SYD 10:10 HKG 17:50 (last CX flight before shutdown?)
(2) Got rebooked into 27/9 QF405 SYD 06:25 MEL 08:00 27/9 QF29 MEL 10:20 HKG 17:55
Rebooked (2) was a non-starter, I’m simply going to refund that segment. Rebooked (3) is a good arrival time but reduces my connection in SYD from 6 hours to 100 minutes. While possibly doable, there’s no buffer for anything going wrong before getting to CX departure desk at T-60 eg not even an extended Customs inspection.
When I explained my circumstances to the J check in in QF ZQN, she kindly checked me in, despite two separate tickets.
1. QF124 Y redemption 23/9 ZQN 07:05 SYD 08:30
2. CX138 J redemption 23/9 SYD 21:50 HKG 05:10
3. (When Ragasa track started to become known) CX100 Y redemption 23/9 SYD 14:05 HKG 21:30
(2) and (3) were both cancelled at 15:30 HKT. My preference was to rebook (2) into 24/9 CX138, but had no luck calling in from 15:30-01:30 even with one Kingking, two Google Voice call out devices and doing a bunch of hacks to try to get through. One Kingking call was 6 hours long before it dropped.
I was automatically rebooked while I was calling:
(3) Got rebooked into 23/9 SYD 10:10 HKG 17:50 (last CX flight before shutdown?)
(2) Got rebooked into 27/9 QF405 SYD 06:25 MEL 08:00 27/9 QF29 MEL 10:20 HKG 17:55
Rebooked (2) was a non-starter, I’m simply going to refund that segment. Rebooked (3) is a good arrival time but reduces my connection in SYD from 6 hours to 100 minutes. While possibly doable, there’s no buffer for anything going wrong before getting to CX departure desk at T-60 eg not even an extended Customs inspection.
When I explained my circumstances to the J check in in QF ZQN, she kindly checked me in, despite two separate tickets.
Last edited by percysmith; Sep 23, 2025 at 11:13 am
Sep 23, 2025 | 11:48 pm
#52
Join Date: Feb 2015
Location: CRK MNL
Programs: CX Gold, OWS, Accor Plat
Posts: 1,548
ICMYI FR24 showing Cathay Pacific aircraft evacuating their Hong Kong base earlier today ahead of the arrival of Super Typhoon #Ragasa.
https://x.com/flightradar24/status/1...ngNnT6pEG-iyPw
https://x.com/flightradar24/status/1...ngNnT6pEG-iyPw
Sep 24, 2025 | 9:00 am
#53
Join Date: Mar 2011
Location: Herts, UK
Programs: BAEC Gold, HH Diamond.
Posts: 3,415
Flight radar showing quite a few planes on their way back to HKG from a far.
1 with in Asia as far as I can tell.
Would those familiar with CX expect BLR (Bangalore) to HKG on friday night to operate as normal?
Tonight and tomorrow are cancelled already
1 with in Asia as far as I can tell.
Would those familiar with CX expect BLR (Bangalore) to HKG on friday night to operate as normal?
Tonight and tomorrow are cancelled already
Sep 24, 2025 | 12:16 pm
#54
Join Date: Sep 2013
Location: Singapore
Programs: Cathay, KrisFlyer, Hyatt, Hilton, Bonvoy
Posts: 1,161
they should be able to get most frames back.
Sep 24, 2025 | 12:17 pm
#55
Join Date: Sep 2013
Location: Singapore
Programs: Cathay, KrisFlyer, Hyatt, Hilton, Bonvoy
Posts: 1,161
Sep 24, 2025 | 8:46 pm
#56
Join Date: Dec 2011
Location: Uranus
Programs: Ann Summers Gold, Costa Cruises Bronze, BA Silver, Hilton Diamond, Caffč Nero, Costa Coffee.
Posts: 6,303