Is Oneworld Ruby not entitled to Priority check-in with Cathay Pacific at ICN?

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Aug 5, 2025 | 5:08 am

#16

HarbourGent

Join Date: Jan 2014

Posts: 789

Welcome to FT zxcvbnm123987.
Given how verbosely dissatisfied you are with this error, I can only imagine how you'll feel once you get into some of the the situations discussed here...

Ardentinny likes this.

Aug 5, 2025 | 6:09 am

#17

MeltingAlf

Join Date: Nov 2014

Location: SIN

Programs: QF WP, BA Silver, AF/KL FB Plat, SK EBG, A3 *S, Bonvoy Gold, IHG Gold

Posts: 1,365

Quote:

Originally Posted by zxcvbnm123987

The attitude of the ground staff is also a problem, but I was greatly disappointed that the Korean branch provided me with the wrong information.

If it makes you feel any better, QR at Doha didn't even know BAEC Silver (Sapphire) were entitled to use the Business Class check-in rows (Row 3) for BA flights (which they covered). It was displayed on their information screens and I had to take a picture of it and go back to Row 3 for the clowns to actually swallow their words

Aug 5, 2025 | 9:33 am

#18

zxcvbnm123987

Original Poster

Join Date: Aug 2025

Posts: 6

Quote:

Originally Posted by thomas164

OWR can enjoy priority checkin on every airline per Oneworld rules. It will not be affected by CX devaluing silver. So it’s a poor mistake from CX ground staff. The company should be made aware of this, let alone the poor attitude from the staff.

Appreciate your support. I’ve already submitted a formal complaint to CX headquarters and shared the issue on their website as well. Hopefully this gets addressed so other OWR members don’t go through the same nonsense.

Aug 5, 2025 | 9:36 am

#19

zxcvbnm123987

Original Poster

Join Date: Aug 2025

Posts: 6

Quote:

Originally Posted by MeltingAlf

Wow, that sounds just as frustrating as what I went through. It’s honestly shocking how often ground staff aren’t properly briefed on Oneworld benefits. Glad you had that photo as proof — I might have to start doing the same now

Aug 5, 2025 | 10:06 pm

#20

carrotjuice

Join Date: Apr 2007

Location: Anywhere

Posts: 7,063

Thanks for bringing it to the attention of some of us here on the CX forum. I personally didn't know that Ruby has priority checkin!

Aug 6, 2025 | 8:53 am

#21

MeltingAlf

Join Date: Nov 2014

Location: SIN

Programs: QF WP, BA Silver, AF/KL FB Plat, SK EBG, A3 *S, Bonvoy Gold, IHG Gold

Posts: 1,365

Quote:

Originally Posted by carrotjuice

Thanks for bringing it to the attention of some of us here on the CX forum. I personally didn't know that Ruby has priority checkin!

Access to J class check-in on Ruby is an alliance-wide benefit on oneworld!

Aug 6, 2025 | 10:07 am

#22

thomas164

Join Date: Jun 2017

Location: Hong Kong

Programs: BA Silver

Posts: 289

Quote:

Originally Posted by carrotjuice

Thanks for bringing it to the attention of some of us here on the CX forum. I personally didn't know that Ruby has priority checkin!

It’s the only benefit for Ruby on most airlines! What else do you use the Ruby for?

Apr 11, 2026 | 1:07 pm

#23

rfclub

Join Date: Dec 2013

Posts: 72

Got the same thing in SFO last year with CX and ruby.
they did not let me to line up at the business lane, and asked me to use the self service check in.

Apr 11, 2026 | 7:19 pm

#24

pWei

Join Date: Jun 2006

Location: SIN, BOS

Programs: Atmos Plat (75k/OWE), Accor Plat

Posts: 1,117

You should absolutely write in, such that there is a chance for such behaviour to be addressed.

ernestnywang, HarbourGent and thomas164 like this.

Apr 11, 2026 | 9:33 pm

#25

pf007

Join Date: Mar 2024

Programs: Agoda VIP DM; Booking Genius L3; Trip Plt; ... (smirk!) // ALL Accor GO; Ascott ASR SL

Posts: 625

Quote:

Originally Posted by rfclub

Got the same thing in SFO last year with CX and ruby.
they did not let me to line up at the business lane, and asked me to use the self service check in.

that is against OW policy, you can bring it up with CX and your own program airline

Apr 12, 2026 | 5:31 am

#26

:D!

Join Date: Sep 2012

Location: NW London and NW Sydney

Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G

Posts: 7,149

I am sure that every day somewhere in the world, one or more oneworld rubies are denied J check in. It gets mentioned on various forums pretty often. Airlines don't seem to care enough to do anything about it.

Apr 12, 2026 | 7:46 pm

#27

natbread

Join Date: Feb 2025

Programs: CX, World of Hyatt

Posts: 172

Quote:

Originally Posted by :D!

Has happened to me once in CTS Domestic when I couldn't use the J check in counter as Ruby.

Airlines simply don't put in enough resources to care when its not their own frequent fliers

Apr 17, 2026 | 7:37 am

#28

kahuna1993

Join Date: May 2008

Location: Overijse( location 50.75 °N, 4.52 °E ) ; Belgium

Programs: HH Life-Time Diamond, AA Gold for life (1MM),M&M FTL , Sixt platinum; IATA DTTF lic. holder

Posts: 190

Quote:

Originally Posted by fakecd

you joined FT and posted a 299 words first thread to say CX made error about OW RUBY benefit of priority check in where monitors above clearly had ruby sign. you get Kudos for the effort.

and yes CX was wrong. But suggest you don't write a PhD thesis asking for compensation. life's too short. move on.

why so snarky ?

thomas164 and CX860 like this.

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