Award Cancel problems - write eTicket Number first!
Apr 20, 2023 | 8:22 pm
#1
Original Poster
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,902
Award Cancel problems - write eTicket Number first!
I booked a C award on BA from MCO to LGW - it was great - mistake 1
- 61k miles from Cap One and 1800 HKG$- about 250 USD
I saved 500$ on AA booking. Felt good. Then I had to cancel
I went online and canceled - mistake 2
Then I found a form to fill in for refunds in 2 weeks - seemed straightforward ...
https://www.cathaypacific.com/cx/en_...rm/ticket.html
That asks for a ticket number! - my email of the booking from CX shows a PNR but not a eticket number!
Now I cannot look up the ticket number with my Cathay PNR
I called US# - long holds @ 1 (833) 933-2244
1 for English enter FF#, 1 for tickets 2 for changes 2 for awards 3 for agent
Then got hold of the HKG number Tel : +852 2747 3333
- Same menu except 3 for English enter FF#, 1 for tickets 2 for changes 2 for awards 3 for agent
I am toast at the moment; any ideas?
- 61k miles from Cap One and 1800 HKG$- about 250 USD
I saved 500$ on AA booking. Felt good. Then I had to cancel
I went online and canceled - mistake 2
Then I found a form to fill in for refunds in 2 weeks - seemed straightforward ...
https://www.cathaypacific.com/cx/en_...rm/ticket.html
That asks for a ticket number! - my email of the booking from CX shows a PNR but not a eticket number!
Now I cannot look up the ticket number with my Cathay PNR
I called US# - long holds @ 1 (833) 933-2244
1 for English enter FF#, 1 for tickets 2 for changes 2 for awards 3 for agent
Then got hold of the HKG number Tel : +852 2747 3333
- Same menu except 3 for English enter FF#, 1 for tickets 2 for changes 2 for awards 3 for agent
I am toast at the moment; any ideas?
Apr 21, 2023 | 3:49 am
#2
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold/OW emerald, QR
Posts: 17,062
It is hard to understand what is your question.
The way I understand your booking is that you finally decided to create a CX FFP account and transferred Cap One miles. Your eTicket number has been sent to you by email. If you lost it, go to manage your booking, click on "more options" and ask to send email again.
Best is to cancel by phone, but the hold can be long. Try at different times.
The way I understand your booking is that you finally decided to create a CX FFP account and transferred Cap One miles. Your eTicket number has been sent to you by email. If you lost it, go to manage your booking, click on "more options" and ask to send email again.
Best is to cancel by phone, but the hold can be long. Try at different times.
Apr 21, 2023 | 8:53 am
#3
Join Date: Aug 2016
Location: LA
Programs: Perennial Free Agent
Posts: 310
I booked a C award on BA from MCO to LGW - it was great - mistake 1
- 61k miles from Cap One and 1800 HKG$- about 250 USD
I saved 500$ on AA booking. Felt good. Then I had to cancel
I went online and canceled - mistake 2
Then I found a form to fill in for refunds in 2 weeks - seemed straightforward ...
https://www.cathaypacific.com/cx/en_...rm/ticket.html
That asks for a ticket number! - my email of the booking from CX shows a PNR but not a eticket number!
Now I cannot look up the ticket number with my Cathay PNR
I called US# - long holds @ 1 (833) 933-2244
1 for English enter FF#, 1 for tickets 2 for changes 2 for awards 3 for agent
Then got hold of the HKG number Tel : +852 2747 3333
- Same menu except 3 for English enter FF#, 1 for tickets 2 for changes 2 for awards 3 for agent
I am toast at the moment; any ideas?
- 61k miles from Cap One and 1800 HKG$- about 250 USD
I saved 500$ on AA booking. Felt good. Then I had to cancel
I went online and canceled - mistake 2
Then I found a form to fill in for refunds in 2 weeks - seemed straightforward ...
https://www.cathaypacific.com/cx/en_...rm/ticket.html
That asks for a ticket number! - my email of the booking from CX shows a PNR but not a eticket number!
Now I cannot look up the ticket number with my Cathay PNR
I called US# - long holds @ 1 (833) 933-2244
1 for English enter FF#, 1 for tickets 2 for changes 2 for awards 3 for agent
Then got hold of the HKG number Tel : +852 2747 3333
- Same menu except 3 for English enter FF#, 1 for tickets 2 for changes 2 for awards 3 for agent
I am toast at the moment; any ideas?