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Thread: Award Cancel problems - write eTicket Number first!
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Old Apr 20, 2023 | 8:22 pm
  #1  
ffI
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Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,895
Award Cancel problems - write eTicket Number first!
I booked a C award on BA from MCO to LGW - it was great - mistake 1
- 61k miles from Cap One and 1800 HKG$- about 250 USD
I saved 500$ on AA booking. Felt good. Then I had to cancel

I went online and canceled - mistake 2
Then I found a form to fill in for refunds in 2 weeks - seemed straightforward ...
https://www.cathaypacific.com/cx/en_...rm/ticket.html
That asks for a ticket number! - my email of the booking from CX shows a PNR but not a eticket number!

Now I cannot look up the ticket number with my Cathay PNR
I called US# - long holds @ 1 (833) 933-2244
1 for English enter FF#, 1 for tickets 2 for changes 2 for awards 3 for agent
Then got hold of the HKG number Tel : +852 2747 3333
- Same menu except 3 for English enter FF#, 1 for tickets 2 for changes 2 for awards 3 for agent

I am toast at the moment; any ideas?
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