Cathay unable to rebook a canceled connecting codeshare flight
Apr 8, 2023 | 8:27 pm
#1
Original Poster
Join Date: Nov 2015
Posts: 4
Cathay unable to rebook a canceled connecting codeshare flight
Hi,
I have ran into an issue where my connecting flight in the future has been rebooked to an impossible connection.
I was originally on
June 5 CX888 Hong Kong to Vancouver
June 5, CX7032 Vancouver to Calgary. (this flight was canceled)
June 4, CX7030 Vancouver to Calgary (rebooked flight which is impossible to make)
I have spoke with two Cathay agents and they said they can not rebook me on another codeshare flight Vancouver to Calgary as there is no available space on there system but I can see they are still selling flights with many connections. One agent even suggested me to buy my own connection which I think is unacceptable. Any one have suggestions or run into the similar issue?
Thanks
I have ran into an issue where my connecting flight in the future has been rebooked to an impossible connection.
I was originally on
June 5 CX888 Hong Kong to Vancouver
June 5, CX7032 Vancouver to Calgary. (this flight was canceled)
June 4, CX7030 Vancouver to Calgary (rebooked flight which is impossible to make)
I have spoke with two Cathay agents and they said they can not rebook me on another codeshare flight Vancouver to Calgary as there is no available space on there system but I can see they are still selling flights with many connections. One agent even suggested me to buy my own connection which I think is unacceptable. Any one have suggestions or run into the similar issue?
Thanks
Apr 10, 2023 | 1:55 pm
#5
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,240
Hi,
I have ran into an issue where my connecting flight in the future has been rebooked to an impossible connection.
I was originally on
June 5 CX888 Hong Kong to Vancouver
June 5, CX7032 Vancouver to Calgary. (this flight was canceled)
June 4, CX7030 Vancouver to Calgary (rebooked flight which is impossible to make)
I have spoke with two Cathay agents and they said they can not rebook me on another codeshare flight Vancouver to Calgary as there is no available space on there system but I can see they are still selling flights with many connections. One agent even suggested me to buy my own connection which I think is unacceptable. Any one have suggestions or run into the similar issue?
Thanks
I have ran into an issue where my connecting flight in the future has been rebooked to an impossible connection.
I was originally on
June 5 CX888 Hong Kong to Vancouver
June 5, CX7032 Vancouver to Calgary. (this flight was canceled)
June 4, CX7030 Vancouver to Calgary (rebooked flight which is impossible to make)
I have spoke with two Cathay agents and they said they can not rebook me on another codeshare flight Vancouver to Calgary as there is no available space on there system but I can see they are still selling flights with many connections. One agent even suggested me to buy my own connection which I think is unacceptable. Any one have suggestions or run into the similar issue?
Thanks
Apr 15, 2023 | 11:29 am
#6
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Codeshares cannot be booked on their own. They have to be booked as part of the long haul however if the codeshare isn't available, then agents have to book the flights as AC as CX/AC have a joint fare agreement.
Honestly that is what I did when I was a TA. But nowadays, people think that they know better. The GDS simply will not allow a codeshared flight to be book independently if not connected (married) to the long haul sector.
Honestly that is what I did when I was a TA. But nowadays, people think that they know better. The GDS simply will not allow a codeshared flight to be book independently if not connected (married) to the long haul sector.
Last edited by Guy Betsy; Apr 15, 2023 at 8:48 pm
Apr 15, 2023 | 7:10 pm
#7
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 892
I can share a recent experience.
1. Booked HKG-FRA-BUD using an OTA. First leg CX, second leg CX codeshare on Lufthansa
2. Lufthansa cancelled FRA-BUD but had later CX codeshares available. I was offered no alternatives, just told 'cancelled'
3. Contacted OTA and they said they tried hard to get an alternative then offered money back or take first leg and buy second leg as an extra
4. Tried Lufthansa, completely and utterly useless
5. Finally called CX and within 5 minutes had a later flight (LH code) all sorted out no problem
Jo Lei Ho Wan
1. Booked HKG-FRA-BUD using an OTA. First leg CX, second leg CX codeshare on Lufthansa
2. Lufthansa cancelled FRA-BUD but had later CX codeshares available. I was offered no alternatives, just told 'cancelled'
3. Contacted OTA and they said they tried hard to get an alternative then offered money back or take first leg and buy second leg as an extra
4. Tried Lufthansa, completely and utterly useless
5. Finally called CX and within 5 minutes had a later flight (LH code) all sorted out no problem
Jo Lei Ho Wan
Apr 15, 2023 | 11:14 pm
#9
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 892
Nicc HK any status with CX?
Not sure why you took OTA to start off with but wondering why CX took over the ticket without pushback.
Not sure why you took OTA to start off with but wondering why CX took over the ticket without pushback.
I was happily surprised too. I explained the situation including the OTA unable to assist and Lufthansa unwilling to assist, and the issue was then dealt with quickly and no fuss.
Has made me put some more business CX way since.
Apr 16, 2023 | 12:30 am
#10
Join Date: Feb 2015
Programs: Top Tier Flyertalk Member
Posts: 866
Hi,
June 5 CX888 Hong Kong to Vancouver
June 5, CX7032 Vancouver to Calgary. (this flight was canceled)
June 4, CX7030 Vancouver to Calgary (rebooked flight which is impossible to make)
[..[One agent even suggested me to buy my own connection which I think is unacceptable.[...]
Thanks
June 5 CX888 Hong Kong to Vancouver
June 5, CX7032 Vancouver to Calgary. (this flight was canceled)
June 4, CX7030 Vancouver to Calgary (rebooked flight which is impossible to make)
[..[One agent even suggested me to buy my own connection which I think is unacceptable.[...]
Thanks
I can share a recent experience.
1. Booked HKG-FRA-BUD using an OTA. First leg CX, second leg CX codeshare on Lufthansa
[...]
3. Contacted OTA and they said they tried hard to get an alternative then offered money back or take first leg and buy second leg as an extra
4. Tried Lufthansa, completely and utterly useless
[...]
1. Booked HKG-FRA-BUD using an OTA. First leg CX, second leg CX codeshare on Lufthansa
[...]
3. Contacted OTA and they said they tried hard to get an alternative then offered money back or take first leg and buy second leg as an extra
4. Tried Lufthansa, completely and utterly useless
[...]
Would the return trip (YVR-HKG) and (FRA-HKG) still been valid?