Cathay unable to rebook a canceled connecting codeshare flight
 

Hi,
I have ran into an issue where my connecting flight in the future has been rebooked to an impossible connection.
I was originally on
June 5 CX888 Hong Kong to Vancouver
June 5, CX7032 Vancouver to Calgary. (this flight was canceled)
June 4, CX7030 Vancouver to Calgary (rebooked flight which is impossible to make)
I have spoke with two Cathay agents and they said they can not rebook me on another codeshare flight Vancouver to Calgary as there is no available space on there system but I can see they are still selling flights with many connections. One agent even suggested me to buy my own connection which I think is unacceptable. Any one have suggestions or run into the similar issue?
Thanks

IS that an award ticket?

Nope paid in cash!

Have you tried asking to move to Jun 4 or 6's CX810?

Frankly, unless you purposely want to do an overnight stay/transit in YVR, CX888 is such a bad option to start with.

I second this. Why don't you ask CX to keep you on CX7030/04JUN and move you from CX888/05JUN to CX810/04JUN? They should have more leeway on their prime flight. Your original connection of CX888+CX7032 on 05JUN seems to involve an overnight at YVR, though. Was that intentional?

Codeshares cannot be booked on their own. They have to be booked as part of the long haul however if the codeshare isn't available, then agents have to book the flights as AC as CX/AC have a joint fare agreement.
Honestly that is what I did when I was a TA. But nowadays, people think that they know better. The GDS simply will not allow a codeshared flight to be book independently if not connected (married) to the long haul sector.

I can share a recent experience.

1. Booked HKG-FRA-BUD using an OTA. First leg CX, second leg CX codeshare on Lufthansa
2. Lufthansa cancelled FRA-BUD but had later CX codeshares available. I was offered no alternatives, just told 'cancelled'
3. Contacted OTA and they said they tried hard to get an alternative then offered money back or take first leg and buy second leg as an extra
4. Tried Lufthansa, completely and utterly useless
5. Finally called CX and within 5 minutes had a later flight (LH code) all sorted out no problem

Jo Lei Ho Wan

Nicc HK any status with CX?

Not sure why you took OTA to start off with but wondering why CX took over the ticket without pushback.

A lowly Gold with CX.

I was happily surprised too. I explained the situation including the OTA unable to assist and Lufthansa unwilling to assist, and the issue was then dealt with quickly and no fuss.

Has made me put some more business CX way since.

So if OP purchased YVR-YYC-YVR , and if Nicc HK bought FRA-BUD-FRA seperately himself.

Would the return trip (YVR-HKG) and (FRA-HKG) still been valid?