The new "Cathay"
Aug 17, 2022, 1:08 am
#16
Join Date: Jan 2012
Location: HKG
Posts: 31
By forcing members to use their phone numbers to login (by default), CX shows how far behind the curve they are adapting to technology changes. This effectively makes password managing tools / browser password fill-in / singe-sign-on tools useless, as one would have to choose their country code with the pull down menu.
I doubt if they have done any live test at all.
Shame.
I doubt if they have done any live test at all.
Shame.
Last edited by nastypenman; Aug 17, 2022 at 1:18 am
Aug 17, 2022, 1:15 am
#17
Join Date: Apr 2005
Location: hong kong
Programs: Centurion, Lan Platinum, ANA Mileage Club, HHonors D, SPG G
Posts: 401
Appallingly dumb website update done by a bunch of useless IT who clearly do not fly. Clearly no UAT was done on this as its utter crap. I can find about 15 bugs already on the website and I'm not even trying. The fact that they've implemented a airline requirement on every award search is effing mind boggling. Say I want to fly HKG-ZRH for example, they force you to pick either CX or LX. Can i not fly CX to London and then connect to a BA flight LON-ZRH? They haven't even thought of connecting flights with multiple airlines. Whoever is responsible for this pile of crap basically should be out of a job and never should have had a job in the first place.
Utter garbage.
Utter garbage.
Aug 17, 2022, 1:19 am
#18
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,740
I don't think selection of airline matters. I can put in Qantas and still generate a bunch of CX results.
Aug 17, 2022, 1:22 am
#19
Join Date: Apr 2005
Location: hong kong
Programs: Centurion, Lan Platinum, ANA Mileage Club, HHonors D, SPG G
Posts: 401
Their Hongkie IT minds think that generates stickiness. However they don't get how many non-HK ppl don't keep a fixed mobile number anymore. Or they use their work's (who aren't very good at keeping them).
I don't think selection of airline matters. I can put in Qantas and still generate a bunch of CX results.
I don't think selection of airline matters. I can put in Qantas and still generate a bunch of CX results.
I wish that were the case. I just tried to look for LAX-CDG and let them put it on AA as default just to see what garbage would pop up . I got this error
Submit flight award request form online
We are unable to proceed with this booking as it includes more than 6 flights or more than 4 different cities. Please submit a flight award request form to continue.To redeem your ticket, please submit your request by completing the flight award request form online. Our Member Services Executives will contact you to finalise your redemption request.
Yeah 6 flights or 4 cities my .... wish i had my middle finger emoji.
Aug 17, 2022, 1:31 am
#21
Join Date: Aug 2016
Programs: CX Life Time,TG,
Posts: 264
I think that they have forgotten that they are an airline. Some consultant has probably sold them on the idea that they can use their brand to peddle credit cards, hotels, shopping and services, creaming off a commission on each transaction. Then they remembered that they still have seats on planes to fill. I am sorry to say that it is a terrible indictment of the Swire family and their policy of hiring Oxbridge grads, and shuffling them around the group every 3 years. What company other that Swire Pacific has a share price in 2022 that is about the same that it was in 1982? Clearly a group run for the benefit of overpaid incompetent directors and managers, not customers or owners.
Aug 17, 2022, 1:52 am
#22
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,740
What…were…they…thinking…
Complete opposite of this OT: "Up In The Air" George Clooney Movie - Heavy AA presence
Complete opposite of this OT: "Up In The Air" George Clooney Movie - Heavy AA presence
Aug 17, 2022, 2:14 am
#23
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 870
The website is about as friendly as a Wagner Group mercenary. I found it so annoying shut it off after a few minutes. The change in log-in process is as people say, outdated and not that secure.
What is the problem with CX IT? I recall dealing with them in the 1990s at their North Point offices, and they were crap then. Must be an airline thing, for technology driven businesses they seem to avoid any investment in proper systems, huge business mistake. Other airlines are just as bad, JAL's won't talk to anyone elses, the level of security of BA's has cost them multiple times more in fines than it putting in place decent systems and processes.
What is the problem with CX IT? I recall dealing with them in the 1990s at their North Point offices, and they were crap then. Must be an airline thing, for technology driven businesses they seem to avoid any investment in proper systems, huge business mistake. Other airlines are just as bad, JAL's won't talk to anyone elses, the level of security of BA's has cost them multiple times more in fines than it putting in place decent systems and processes.
Aug 17, 2022, 2:26 am
#25
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,740
Aug 17, 2022, 3:13 am
#27
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,987
I'm assuming us Diamonds abroad will receive them.. eventually? Surprised at the timing as well, since the 2023 extensions haven't been completed yet.
Aug 17, 2022, 4:12 am
#29
Join Date: Apr 2017
Programs: Marco Polo Club, KF
Posts: 208
I don't disagree with any of these comments but I do wonder what we all expect from CX at this point when it is in such a state? To me it seems very odd to launch any of this at this point in time. I just want my airline back, flying me safely and comfortably to the places I need to go...
Aug 17, 2022, 5:07 am
#30
Join Date: Jan 2020
Posts: 16
I haven't been able to search for any reward flights since the page was updated. Every time I search for any reward flights now, it just bring me to a broken page on api.cathaypacific.com/redibe/IBEFacade and get stuck there. Is anyone having the same issue?
Last edited by mccx; Aug 17, 2022 at 5:37 am
