$100 Change Fee
Aug 3, 2020 | 8:28 pm
#1
Original Poster
Join Date: Jan 2011
Location: SFO
Programs: BA Gold, UA, DL
Posts: 194
$100 Change Fee
Hi there. I was just charged $100 change fee when I upgraded from PE to business class for my upcoming trip. When I called back, the agent said that it was the booking fee for upgrading, over the phone. Is this the standard practice from CX?
My flights from LAX to TPE have been cancelled. I called in to confirm the changes. While I was on phone, I asked about the upgrade price (one way) and it was cheaper than I wouldve paid if I booked it online earlier. I went ahead with the upgrade over the phone. However, the agent never mentioned the $100 fee.
Chan J.
My flights from LAX to TPE have been cancelled. I called in to confirm the changes. While I was on phone, I asked about the upgrade price (one way) and it was cheaper than I wouldve paid if I booked it online earlier. I went ahead with the upgrade over the phone. However, the agent never mentioned the $100 fee.
Chan J.
Aug 4, 2020 | 12:10 am
#2
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,240
Hi there. I was just charged $100 change fee when I upgraded from PE to business class for my upcoming trip. When I called back, the agent said that it was the booking fee for upgrading, over the phone. Is this the standard practice from CX?
My flights from LAX to TPE have been cancelled. I called in to confirm the changes. While I was on phone, I asked about the upgrade price (one way) and it was cheaper than I would’ve paid if I booked it online earlier. I went ahead with the upgrade over the phone. However, the agent never mentioned the $100 fee.
Chan J.
My flights from LAX to TPE have been cancelled. I called in to confirm the changes. While I was on phone, I asked about the upgrade price (one way) and it was cheaper than I would’ve paid if I booked it online earlier. I went ahead with the upgrade over the phone. However, the agent never mentioned the $100 fee.
Chan J.
Aug 4, 2020 | 2:09 am
#3
Original Poster
Join Date: Jan 2011
Location: SFO
Programs: BA Gold, UA, DL
Posts: 194
Original tickets: (purchased online on 16/6/2020)
16/9/2020 CX 885 LAX - HKG Class: E. Fare basis: ELXSPCL. B777-300ER
17/9/2020 CX 408 HKG - TPE Class: H. Fare basis: ELXSPCL. A330-300
Then both flights got cancelled, and they put me in the following flights. Both flights will now be Airbus 350-1000. I was able to ask the CX rep to move me to the premium economy class on the second leg. (confirmed the changes on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: E. Fare basis: ELXSPCL. A350-1000
17/9/2020 CX 402 HKG - TPE Class: E. Fare basis: ELXSPCL. A350-1000
Then I inquired about the upgrade price and subsequently paid for the upgrade. (paid for the upgrade on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: I Fare basis: IXSPCLRT. A350-1000
17/9/2020 CX 402 HKG - TPE Class: I Fare basis: IXSPCLRT. A350-1000
Thank you!
Chan J
Aug 4, 2020 | 10:18 am
#4
Join Date: Sep 2013
Location: Singapore
Programs: Cathay, KrisFlyer, Hyatt, Hilton, Bonvoy
Posts: 1,161
Hi there. Here is the info for my flights:
Original tickets: (purchased online on 16/6/2020)
16/9/2020 CX 885 LAX - HKG Class: E. Fare basis: ELXSPCL. B777-300ER
17/9/2020 CX 408 HKG - TPE Class: H. Fare basis: ELXSPCL. A330-300
Then both flights got cancelled, and they put me in the following flights. Both flights will now be Airbus 350-1000. I was able to ask the CX rep to move me to the premium economy class on the second leg. (confirmed the changes on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: E. Fare basis: ELXSPCL. A350-1000
17/9/2020 CX 402 HKG - TPE Class: E. Fare basis: ELXSPCL. A350-1000
Then I inquired about the upgrade price and subsequently paid for the upgrade. (paid for the upgrade on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: I Fare basis: IXSPCLRT. A350-1000
17/9/2020 CX 402 HKG - TPE Class: I Fare basis: IXSPCLRT. A350-1000
Thank you!
Chan J
Original tickets: (purchased online on 16/6/2020)
16/9/2020 CX 885 LAX - HKG Class: E. Fare basis: ELXSPCL. B777-300ER
17/9/2020 CX 408 HKG - TPE Class: H. Fare basis: ELXSPCL. A330-300
Then both flights got cancelled, and they put me in the following flights. Both flights will now be Airbus 350-1000. I was able to ask the CX rep to move me to the premium economy class on the second leg. (confirmed the changes on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: E. Fare basis: ELXSPCL. A350-1000
17/9/2020 CX 402 HKG - TPE Class: E. Fare basis: ELXSPCL. A350-1000
Then I inquired about the upgrade price and subsequently paid for the upgrade. (paid for the upgrade on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: I Fare basis: IXSPCLRT. A350-1000
17/9/2020 CX 402 HKG - TPE Class: I Fare basis: IXSPCLRT. A350-1000
Thank you!
Chan J
Aug 4, 2020 | 3:22 pm
#6
Original Poster
Join Date: Jan 2011
Location: SFO
Programs: BA Gold, UA, DL
Posts: 194
Aug 5, 2020 | 8:58 am
#8
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,240
Hi there. Here is the info for my flights:
Original tickets: (purchased online on 16/6/2020)
16/9/2020 CX 885 LAX - HKG Class: E. Fare basis: ELXSPCL. B777-300ER
17/9/2020 CX 408 HKG - TPE Class: H. Fare basis: ELXSPCL. A330-300
Then both flights got cancelled, and they put me in the following flights. Both flights will now be Airbus 350-1000. I was able to ask the CX rep to move me to the premium economy class on the second leg. (confirmed the changes on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: E. Fare basis: ELXSPCL. A350-1000
17/9/2020 CX 402 HKG - TPE Class: E. Fare basis: ELXSPCL. A350-1000
Then I inquired about the upgrade price and subsequently paid for the upgrade. (paid for the upgrade on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: I Fare basis: IXSPCLRT. A350-1000
17/9/2020 CX 402 HKG - TPE Class: I Fare basis: IXSPCLRT. A350-1000
Thank you!
Chan J
Original tickets: (purchased online on 16/6/2020)
16/9/2020 CX 885 LAX - HKG Class: E. Fare basis: ELXSPCL. B777-300ER
17/9/2020 CX 408 HKG - TPE Class: H. Fare basis: ELXSPCL. A330-300
Then both flights got cancelled, and they put me in the following flights. Both flights will now be Airbus 350-1000. I was able to ask the CX rep to move me to the premium economy class on the second leg. (confirmed the changes on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: E. Fare basis: ELXSPCL. A350-1000
17/9/2020 CX 402 HKG - TPE Class: E. Fare basis: ELXSPCL. A350-1000
Then I inquired about the upgrade price and subsequently paid for the upgrade. (paid for the upgrade on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: I Fare basis: IXSPCLRT. A350-1000
17/9/2020 CX 402 HKG - TPE Class: I Fare basis: IXSPCLRT. A350-1000
Thank you!
Chan J
Code:
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG 1 ELXSPCL 1196.00 E15AUG-07DEC -/ 6M PA01 PASSENGER TYPE-ADT AUTO PRICE-YES FROM-LAX TO-TPE CXR-CX TVL-16SEP20 RULE-5600 IPRP/3 FARE BASIS-ELXSPCL SPECIAL FARE DIS-E VENDOR-ATP FARE TYPE-ZEX RT-PREMIUM ECONOMY EXCURSION USD 1196.00 0186 E13MAY20 D31DEC20 FC-ELXSPCL FN-81 SYSTEM DATES - CREATED 14MAY20/2209 EXPIRES INFINITY 16.PENALTIES CANCELLATIONS ANY TIME CHARGE USD 150.00 FOR CANCEL/REFUND. CHILD/INFANT DISCOUNTS APPLY. ANY TIME CHARGE USD 150.00 FOR NO-SHOW. CHILD/INFANT DISCOUNTS APPLY. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. 1. IN THE EVENT OF NO-SHOW CHARGE BOTH CANCELLATION FEE AND NO SHOW FEE. 2. CHILD/INFANT WITHOUT SEAT/INFANT WITH SEAT - DISCOUNT APPLIES TO PENALTY FEE. 3. WHEN THIS FARE IS COMBINED WITH ANOTHER FARE - CHARGE THE HIGHEST PENALTY FEE WITHIN THE PRICING UNIT. 4. PARTIALLY USED TICKET - FLOWN PORTION MUST BE RE-PRICED USING THE SAME OR HIGHER BOOKING CODE AND THE NEW FARE AMOUNT MUST BE EQUAL OR HIGHER THAN ORIGINAL. 5. THE LOCAL ADMINISTRATION/SERVICE/HANDLING FEE MAY APPLY. NOTE 6 - CX CUSTOMER COMMITMENT - FOR PURCHASERS IN THE US AND BOOKING MADE 7 DAYS OR EARLIER BEFORE DEPARTURE INVOLVING ITINERARIES TO/FROM USA PURCHASERS MAY 1/ FOR BOOKINGS MADE ON OUR US WEBSITE WITHIN 24 HOURS AFTER PURCHASE CANCEL PAID RESERVATIONS FOR A FULL REFUND OR 2/ FOR BOOKINGS MADE VIA OUR US RESERVATION OFFICES AND COUNTERS HOLD BOOKINGS FOR 24 HOURS AT QUOTED FARE WITHOUT PAYMENT CX WILL ONLY PROCESS TICKET REFUNDS FOR TICKET ISSUED BY CX CHANGES ANY TIME CHARGE USD 100.00 FOR REISSUE/REVALIDATION. CHILD/INFANT DISCOUNTS APPLY. ANY TIME CHARGE USD 150.00 FOR NO-SHOW. CHILD/INFANT DISCOUNTS APPLY. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. 1. IN THE EVENT OF NO-SHOW CHARGE BOTH CHANGE FEE AND NO-SHOW FEE. 2. CHANGE OF AIRPORT WITHIN SAME CITY DOES NOT CONSTITUTE AS REROUTING. 3. CHANGE MUST BE MADE WITHIN TICKET VALIDITY. 4. PENALTY FEE APPLIES PER TRANSACTION PER PERSON. 5. INFANT WITHOUT SEAT - NO PENALTY FEE APPLIES. 6. WHEN THIS FARE IS COMBINED WITH ANOTHER FARE - CHARGE THE HIGHEST PENALTY FEE OF ALL CHANGED FARE COMPONENT PER TICKET. 7. WHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE - COLLECT FARE DIFFERENCE AND PENALTY FEE IF APPLICABLE. 8. WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE - REFUND FARE DIFFERENCE AND COLLECT PENALTY FEE IF APPLICABLE. 9. TICKET MUST BE REVALIDATED/REISSUED BEFORE THE TICKETED FLIGHT/DATE/TIME OR ELSE NO-SHOW FEE WILL APPLY. 10. THE LOCAL ADMINISTRATION/SERVICE/HANDLING FEE MAY APPLY //////////// REPRICING CONDITIONS ///////////// ---------------- BEFORE DEPARTURE ---------------- RE-PRICE WITH BELOW OPTIONS AS APPLICABLE AND PROVIDE THE BEST FARE TO PASSENGER - 1. USE ANY CURRENT CX/KA FARE FOR RE-PRICE AND MEASURE ADVANCE RESERVATIONS FROM TICKET REISSUE DATE. NEW TICKET VALUE MUST BE EQUAL OR HIGHER THAN THE PREVIOUS TICKET OR 2. IF SAME ROUTING BUT DIFFERENT BOOKING CLASS - ANY CX/KA HISTORICAL FARE MAY ALSO BE USED FOR RE-PRICE AND MEASURE ADVANCE RESERVATIONS FROM TICKET REISSUE DATE. NEW TICKET VALUE MUST BE EQUAL OR HIGHER THAN PREVIOUS TICKET OR 3. IF SAME ROUTING AND BOOKING CLASS - ANY CX/KA HISTORICAL FARE MAY ALSO BE USED FOR RE-PRICE AND MEASURE ADVANCE RESERVATIONS FROM TICKET REISSUE DATE. NEW TICKET VALUE MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET. --------------- AFTER DEPARTURE --------------- RE-PRICE WITH BELOW OPTIONS AS APPLICABLE AND PROVIDE THE BEST FARE TO PASSENGER - 1. USE ANY HISTORICAL CX/KA FARE FOR RE-PRICE AND NEW TICKET VALUE MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET OR 2. IF SAME ROUTING AND BOOKING CLASS - ANY CX/KA HISTORICAL FARE MAY ALSO BE USED FOR RE-PRICE AND NEW TICKET VALUE MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET. .
CX seems to make a distinction between "rebooking fee and rerouting fee" and "change fee" (2nd and 4th FAQs), but it's not clearly defined. Unfortunately, in such cases, CX's interpretation prevails. You can however cite it and see what the agent will say, though.
https://www.fti-ticketshop.ch/filead...XFLY20_FAQ.pdf does hint (last FAQ) the inability to change between different fare types.[/code][/code]
Aug 5, 2020 | 3:34 pm
#10
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,743
In terms of changes, I think it’s easiest to think about it this way: changes are free and unlimited so long as you keep the same individual segments, stay within the parameters of the fare rules (min, max stays, advance purchase, and the booking inventory, such as E). As such, CX is essentially just revalidating the existing segments to be new days/flights. Any other changes to the ticket may cause a change in the fare (you’d pay the difference between the fare you paid and the new fare), BUT you won’t have to pay the additional fixed “change fee”, such as USD100. If a pax wants to do a reroute (for example, new origin, destination, connecting points, etc, then the pax might need to pay the difference in fares (if the new ticket is higher priced), but won’t need to pay the fixed additional service fee (Ie, reroute fee).